RLC-823A not auto tracking down, only pans

[michael ponce001_423681201700992]

Hello,

I installed a RLC-823A and have been trying to fine tune the auto tracking, but it does not track down, only from side to side. Is this possible? I want it to track anyone that walks up to my garage door. Camera is mounted about 10 feet off the ground, directly over my garage door. Someone walking up to it could be off camera because the camera doesn't tilt down.

[johnpeterphoto_141966347034793]

@michael-ponce001_423681201700992 I had the same issue receiving my order from Amazon. I sent a support ticket in and they sent me a beta firmware which does auto track pan and tilt.

[michael ponce001_423681201700992]

@johnpeterphoto_141966347034793 Thank you for the info. Glad to hear that it does track on all axis. Opening a ticket now.

[md]

I have an E1 OD and just got a 823A. The E1 is not capable of looking straight down below itself, the 823A can. The 823A is mounted on my garage corner. It auto tracks left/right, right/left but It cannot track below itself, it stops following someone when they start to walk under it. It seems Reolink is fixing this with a firmware update. The 823A is an amazing camera, very fast and precise guard point, set point movement. I really like it so far. The E1 OD is a good cam for the price too, lots of features for the money, though it could use a firmware update to make returning to set points more accurate.

[Reolink Fiona]

@mdunning_323765759099098
Thank you for your feedback！

[Dorian Cross_486575376097469]

@johnpeterphoto_141966347034793


Any chance I could have a copy of that firmware via dropbox link or something or is it restricted somehow?
I created a ticket but no response yet.

dor.

[Reolink Fiona]

@dorian-cross_486575376097469
I saw that you have received the email and solved the issue. Happy new year and enjoy your new journey！

[james_468939447730334]

Can anyone help, I have the same issue with a rlc-823a., where can i get the firmware upgrade?

Regards
James

[Reolink Lorenz]

@james_468939447730334 Hi James, we will release the latest firmware for the RLC-823A camera with tilt tracking support within a week. Stay tuned!

[marjan cehtl_490488208363684]

@reolink-lorenz
Hello, I have the same problem with two new Reolink RLC-523 wa cameras. Can you please let me know how to solve them?

Tnx, Marjan

[Philippe]

Hello, I have two RLC-823A, Horizontal auto tracking works fine but vertical tracking doesn't work well once the person gets below the camera. This one stops following instead of turning to continue following the person. The firmware v3.1.0.804 of January 20, 2022 are installed on my two cameras.

[FROST]

Hi, I had a same issue with my 823a cams, did not auto track up and down but after downloading latest firmware and manually upgrading [USB local] it’s working now. I noticed my NVR isn’t on latest firmware version as well. Not sure should I update manual my NVR system I’m on 130 but there is newer 148 version out there.
Thanks!
Make sure you update your cams firmware not NVRS, file looks like:
IPC_523128M8MP.804_22011511.RLC-823A.IMX415.8MP.PTZ.REOLINK.pak

[Reolink Lorenz]

@frost Of course, you shall upgrade your NVR with the latest firmware.

Here are some of the updates of the new firmware:
1. Optimized UI display and interaction.
2. Solved the problem that the camera prompts “connecting” instead of “connection succeeded” when it’s added to the NVR.
3. Solved the problem of failing to set flip for some channels via a web browser.
4. Optimized the reporting of MD and AI status.
5. Optimized backup download status query via a web browser.

[spencer_415837063233716]

@reolink-lorenz
RLC-823A firmware IPC_523128M8MP.804_22011511.RLC-823A.IMX415.8MP.PTZ.REOLINK.pak
Will not auto-track vertical. Same problem as described by others in this thread. Tracks great side to side. However, when I walk under the camera it stops tracking.

What firmware do I need? What setting do I need to enable? What can I do specifically to fix this?
NVR is RLN16-410, H3MB18, 12TB HDD, firmware v3.0.0.123_21031206
POE connection

I love the camera and will purchase more to replace the 4 other RLC-423s I own. However, I need to solve this problem first.
Will move the RLC-423s to other properties I own.
Thank you

[kevo548_508782064763008]

I am using an 823a and have the same issue. If the object is more than 10 feet away, it tracks ok most times. Anything closer than 10 feet, it will never track a person moving at actual walking speed. It might trigger once but then the person is gone and the camera loses them. The camera needs to pan further in anticipation of the distance.

Vertical auto-track also doesn't always work when it should. I can't really figure it out. I am on the latest firmware that added vertical tracking, but sometimes it doesn't move up when it could have, and sometimes it seems I need to reboot the camera to get vertical tracking working at all.

And lastly, too often the auto-tracking seems to "lag" or get hung up on something. I've tested this quite a bit and at the end of the day, it's just not reliable enough. I'm not expecting the world from it, but you can't even really track a footpath leading to a door reliably with very minimal video noise. You will notice it stops tracking quite often and just loses the person when it really shouldn't. I have all the sensitivity settings on the most sensitive... maybe try making it a bit more sensitive.

[Philippe]

@kevo548_508782064763008 Yes I agree with you, it needs to be improved.

[Reolink Fiona]

@PP-C_496183988797605 @Philippe @FROST @spencer_415837063233716 @AshBowden00 @tickleboy

Hi there, if you have encountered any issues with the vertical tracking feature, you can join our beta test. We will continue to optimize the feature according to your feedback.

You can download the beta firmware for the RLC-823A here, https://community.reolink.com/topic/3116/rlc-823a-rlc-523wa-beta-firmware-pan-tilt-auto-tracking-optimization.

[ckessler_524436210262266]

Hi there, I'm encountering exactly the same issue with a recently purchased Reolink E1 Outdoor camera.
build 21120806
Config Version v3.0.0.0
Firmware version v3.0.0.748_21120806
When walking to the bottom right area of the camera (exiting the captured area through the bottom right corner), auto-tracking stops, except if you walk very very very slowly.
I was wondering if modifying the stream parameters could improve the auto-tracking in this context.
I tried increasing the number of frame and the resolution with no success.
Any suggestion to solve this issue?
Thanks in advance.

[Reolink Fiona]

@ckessler_524436210262266 For the E1 Outdoor auto-tracking issue, you can send a request to our support team. And we will send you a new firmware or check more issues. You can submit a request here, Submit a request – Reolink Support.

[reolink_538339140231354]

So again 823A v3.1.0.956_22041511

I too have issues when someone is close/under the camera, at the point tracking is intermittent and laggy.

I suspect the system expects people to be rectangles taller than they are wide, once under the camera then the moving part of the image may not fit the cameras idea of what a person looks like.

My advice as soon as you have movement the the lower third of the picture and not above ( exclusions aside) pan down, even if you don't 'recognise' the object.

Other than that great camera, look forward to futher firmware upgrades, improving this in future.

[squires1993_648216206435394]

I’ve recently purchased a RLC-823A and that’s doesn’t follow anything at all even though it’s all switched on ? This a software issue ?