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    Missing firmware in Download Center?

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    • CodeJACK_429390113616000
      CodeJACK last edited by

      Hi, I purchased the RLK8-820D4-A kit and two E1 Zoom cams but I cant find the firmware for the hardware versions I have:

      HW version of NVR is N3MB01 and the Zoom is IPC_515BSD6.

      Does the NVR firmware also update the cameras connected to it or do I have to connect each cam to my network and update them individually?

      Cheers

      Reolink Fiona 1 Reply Last reply Reply Quote 0
      • Reolink Fiona
        Reolink Fiona Administrators @CodeJACK last edited by Reolink Fiona

        @codejack_429390113616000
        Hi, you can try to click the firmware version block and view the list to find more firmware.



        The firmware for the NVR will only upgrade the feature of the NVR. If you want to upgrade the firmware of the RLC-820A, you can find the hardware version of your camera first. Then you can download the firmware of the RLC-820A.

        This is the download center, Download Center – Reolink.
        The guide to find the latest firmware, https://community.reolink.com/topic/2602/how-to-find-latest-firmware-for-reolink-camera-nvr.

        CodeJACK_429390113616000 1 Reply Last reply Reply Quote 0
        • CodeJACK_429390113616000
          CodeJACK @Reolink Fiona last edited by

          @reolink-fiona Thanks Fiona!

          I found the links but it seem there is an issue with my browser/PC, the drop down menu does not always appear. Anyway, sorted now thanks

          Reolink Fiona 1 Reply Last reply Reply Quote 0
          • radio2_481387171401978
            radio2 last edited by

            It seems that the E1 Zoom IPC_515BSD6 is missing. Please note the B in the product number. All available firmware in download center is for IPC_515SD6 (without B). I own a B version too and still looking for actual firmware. Is the B-version a new version replacing the the other one?

            Kind regards

            Reolink Lorenz 1 Reply Last reply Reply Quote 0
            • Reolink Lorenz
              Lorenz Administrators @radio2 last edited by

              Hi @radio2_481387171401978, please check out the post by @Reolink-Fiona above, https://community.reolink.com/topic/2637/missing-firmware-in-download-center/2

              Click the second v3.0.0.716 on the drop down menu and you will find the latest firmware for E1 Zoom with hardware IPC_515BSD6.

              radio2_481387171401978 1 Reply Last reply Reply Quote 0
              • Reolink Fiona
                Reolink Fiona Administrators @CodeJACK last edited by

                @codejack_429390113616000
                Glad to hear that. For the website problem, could you please tell me the system information of your PC and browser? We would like to check the issue.

                1 Reply Last reply Reply Quote 0
                • radio2_481387171401978
                  radio2 @Lorenz last edited by

                  @reolink-lorenz i got it ... little bit strange website design 🙂 In the small dropdown box it is not clear witch version you see. Now I update my cam and it works.

                  Reolink Lorenz 1 Reply Last reply Reply Quote 0
                  • Reolink Lorenz
                    Lorenz Administrators @radio2 last edited by

                    @radio2_481387171401978 Thank you for the feedback. We are now working on the UX improvement of the download center. A clearer layout will be available soon! Stay tuned! 😉

                    CodeJACK_429390113616000 1 Reply Last reply Reply Quote 0
                    • CodeJACK_429390113616000
                      CodeJACK @Lorenz last edited by

                      @reolink-lorenz Good to hear you are going to improve the website. It does not make sense as it is 🙂

                      The browser I use is Firefox and running under windows or Linux, I get the same issue. I have a dual monitor system. When I open the website on the first monitor, the drop down appears but not on the second. So it might be an issue with my graphic card and how Firefox uses that. So not an easy situation for you to compensate for. Ignore my setup in other words.

                      Reolink Lorenz 1 Reply Last reply Reply Quote 0
                      • Reolink Lorenz
                        Lorenz Administrators @CodeJACK last edited by

                        @codejack_429390113616000 Thank you for your detailed feedback, Jack! When the new download center is live, we will definitely let you know. 😊

                        1 Reply Last reply Reply Quote 0
                        • christopher92_487742724366485
                          christopher92 last edited by

                          Does anyone here got the newest firmware for 410w - IPC_51316M? Somebody could send me?

                          Reolink Lorenz 1 Reply Last reply Reply Quote 0
                          • Reolink Lorenz
                            Lorenz Administrators @christopher92 last edited by

                            @christopher92_487742724366485 Hello Christopher, click on RLC-410W 1-Pack (White) and you will find the firmware for your cameras.

                            1 Reply Last reply Reply Quote 0
                            • Ple_499748832202987
                              Ple last edited by

                              I also don't see new firmware for the RLK8-812B4-A.

                              Reolink Lorenz 1 Reply Last reply Reply Quote 0
                              • Reolink Lorenz
                                Lorenz Administrators @Ple last edited by

                                Hi @ple_499748832202987, there is no firmware for an entire system. You will need to upgrade the NVR and the 812A cameras with the latest firmware respectively. Hope this helps.

                                Ple_499748832202987 1 Reply Last reply Reply Quote 0
                                • Ple_499748832202987
                                  Ple @Lorenz last edited by

                                  @reolink-lorenz went to the nvr firmware pg doesn't have one for my RLN8-410 with HW: N3MB01.I need to revert back to firmware ver 3.0.0.130_21060711, I'd appreciate if you could provide me a link .Thanks



                                  Reolink Lorenz 1 Reply Last reply Reply Quote 0
                                  • Reolink Lorenz
                                    Lorenz Administrators @Ple last edited by

                                    @ple_499748832202987 Hi Ple, please go to Download Center, https://reolink.com/download-center/, and click on PoE IP cameras and NVRs. Scroll down to find RLN8-410 and click on Firmware.

                                    Next, click on the blue down arrow symbol and choose the second v3.0.0.0.148. You will find the latest firmware for your NVR. Hope this helps.

                                    1 Reply Last reply Reply Quote 0
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