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    E1 Pro microphone

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    • TomCrean
      TomCrean last edited by

      I purchased the E1 Pro last week having been satisfied with other Reolink cameras in my home setup. I have been disappointed by now with the E1 Pro microphone, the volume picked up by the camera microphone is very low and tinny compared to other similar cameras I have used. I'd this 'normwl' or is my device defective?

      Reolink Lorenz 1 Reply Last reply Reply Quote 0
      • Reolink Lorenz
        Lorenz Administrators @TomCrean last edited by

        @tomcrean Hi Tom, thank you for the feedback. You may adjust the volume as instructed here, https://support.reolink.com/hc/en-us/articles/900000785186-How-to-Adjust-Volume-for-Two-Way-Audio-on-Reolink-App. Hope this helps.

        TomCrean 1 Reply Last reply Reply Quote 0
        • TomCrean
          TomCrean @Lorenz last edited by

          @reolink-lorenz This does not answer my original query. I am observing that the reolink camer microphone level is very low. Even with all volume settings of my device/app/client set to maximum level, I am finding it very difficult to pick up any of the sound around the camera. This is either a fault or s low quality of the camera, and is very disappointing.

          Reolink Lorenz 1 Reply Last reply Reply Quote 0
          • Reolink Lorenz
            Lorenz Administrators @TomCrean last edited by

            @tomcrean Thank you for the feedback, Tom. And I am sorry that I didn't get you right.

            You may submit a request here, https://support.reolink.com/hc/en-us/requests/new, and attach a video as a sample to the request. Our team will take a further look into the issue and get back to you asap.

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