iOS Push Notification Sounds

[Tazzy_423116622815407]

So, until now, I have not really needed push notifications.... but things have changed.

I have it all set up, and it all works! The only problem is...the most annoying sound going.... and I can't change it.

I am running an iPhone 12 on 15.3.1, using Reolink app 4.29.2.1

I have googled a million permutations of "iPhone Reolink push notifications", and there appears to be a fair few threads on it, including from Reolink, who suggest going into the app menu>settings>message sound settings..... but the last bit doesn't exist!

This guide, which says it applies to all cameras (updated 5 days ago) shows the phone layout.... which mine does not look like
https://support.reolink.com/hc/en-us/articles/900000624666-How-to-Enable-and-Change-the-Sound-of-Push-on-iOS-Phone


Is there any way to change the notification sound? Notification sounds on my iPhone 12 are app based/changed (except Reolink)

This is my version of the layout compared to Reolink's:




Thanks

Tazzy

[Reolink Fiona]

@tazzy_423116622815407
What camera device do you have in the APP? Some old devices don't support the sound notification settings. You can try to delete some old models and change the sound. Then you can add the cameras back.

[Tazzy_423116622815407]

@reolink-fiona Hi, It is the RLC-410WS. It had been removed and re-added yesterday.

The support guide says it is applicable to all models

Tazzy

[Reolink Fiona]

@tazzy_423116622815407
Hi Tazzy, have you found the setting?

[Tazzy_423116622815407]

@reolink-fiona no

[Reolink Fiona]

@tazzy_423116622815407
After you delete the old model, can you see the settings? If you still can't see the settings, there may some incompatibility for this. I will take this feedback to our APP team.

[kevin7t7_162267795153029]

@reolink-fiona I'd like to chime in on this ... pun intended. I recently upgraded from an old iPhone SE 1st gen to an iPhone 13. I started fresh and loaded the Reolink app onto my new phone and my cameras came up once I logged in on the app. Everything works okay except for the Notification Sound. I have clicked Classic in the Settings menu on the Reolink app, but whenever my cameras go off, I get the Default iphone sound. There is no other way I know of changing it. My old phone - the sound works find and plays the Classic Reolink sound.

[Reolink Fiona]

@kevin7t7_162267795153029 Can you try to disable the push notification and open it again. Then you change the sound to classic to see if it can work.