Any update on a stable Android application?

[joseph_1979]

Can you let us know when we shall have a stable Android application since the failed updates 4.49.0.X? Hope that this time you have learnt a lesson that before launching a product you need to have adequate testing and passed the necessary quality? Your rating has been fallen on the day with increasing complaints. You are taking too long to solve bugs. You are not consumer oriented at all. We consumer expect a good product for which we have paid.

[big_ted]

@joseph-chircop_497308027822318 Im running version 4.29.0.8 which google is saying is the latest i can get and have found it very reliable, but have had a few updates since there was the unstable release. Only thing I would suggest is in settings turn off Hardware decoding. This made it work much better.

[Reolink Fiona]

@joseph-chircop_497308027822318
The latest version is v4.29.08. This will solve the PIR issue. You can have a try.

We have learned a lesson and listened more to the customers. Our team is trying to improve the test and the problem-solving efficiency. Thank you so much for your feedback. We will release a more stable APP for our customers.

[joseph_1979]

@reolink-fiona Can we have the Android application 4.30.0.05 here to test it out?

[Reolink Fiona]

@joseph-chircop_497308027822318 If you have any feedback on the latest APP, you can let me know and I will help contact the team.

[joseph_1979]

@reolink-fiona It seems that there is no synchronicity whatsoever between your departments. It is available on a French site apktele ...... which is not Reolink at all. It should be provided here so we will test it and provide feedback to your development team. Stability seems to have improved but more and more work is needed to achieve the quality of the competitors. Choppy sound at high def is still there.

[Reolink Fiona]

@joseph-chircop_497308027822318
The 4.30 APP has been released in the google play store gradually.

You can download the APP 4.30.0.06 here, https://drive.google.com/file/d/12ViyUiG85D82BKJpG_x4Tib3bGAXUHy0/view?usp=sharing.

If you have any feedback, you can let me know. We will consider the APP test in our community. We will evaluate it. Thank you for the request!

[joseph_1979]

@reolink-fiona I am not getting the email to access the 4.30.0.6. Can you share what has been corrected, changed or added in this version compared to the 4.29.0.8? This will let us be focused when conducting testing.

[joseph_1979]

@joseph-chircop_497308027822318 And in the 4.30.0.5, clicking the push notification icon on the smartphone will just open the Reolink application and playback with not start. And it is not even able to identify to which camera the notification has been generated from. At the same time one should note that the playback has greatly improved and hopefully this will give a relief to most customers who have been complaining since the first upgrade in the series 4.20.0.X. These were the worst updates which spoilt the reputation of Reolink.

[joseph_1979]

@joseph-chircop_497308027822318 typing error............. 4.29.0.X and not 4.20.0.X

[Chuck_529633235447953]

@joseph-chircop_497308027822318 Only thing I would suggest is in settings turn off Hardware decoding. This made it work much better.

Where is the setting for hardware decoding?

[joseph_1979]

@chuck_529633235447953 It's off. To be honest in my case it didn't have any impact whatsoever on both smartphones.

[Reolink Fiona]

@joseph-chircop_497308027822318 This new version is mainly to fix the bugs of the previous APP and adapt to some new camera models like TrackMix.

Thank you for the feedback. For the first problem you mentioned, can you send a video to our support team? Submit a request – Reolink Support
Our APP team would like to have a further check.

[Reolink Fiona]

@chuck_529633235447953 If your phone is Android, you can find it according to this guide.
https://support.reolink.com/hc/en-us/articles/900000587506-How-to-Enable-Disable-Hardware-Decoding-on-Reolink-Android-App