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Duo 2 Firmware Update and Tips: Better AI Detection & Email Alerts
APP v4.34 Update: Add Tracking Range & Fix Sensitivity Bug
Reolink Camera API User Guide_V7 (Update in Sept 2022)
TrackMix New Firmware Update: Auto-Tracking Range & Tracking Schedule
This camera is a 4k smart PTZ Dual camera with a mixed auto track.How does it show?When a person or car is captured, the camera auto tracks it in both the zoomed mode and the overall view. You can view both captures on the APP.There will be wifi, PoE, 4G, and battery wifi versions. Now you can join the PoE and Wifi version test!You can know more specifications and apply for the trial via https://bit.ly/3MsX0bB.
@reolink-fiona how will the tracking work with the zoomed camera - currently I have the 823A and I have major issues with the zoom functionality. I've already brought up the issue to your team though no response has been given about it. Currently, on the 823A while zoomed in - auto track over compensates pan and skips ahead and then back on the subject, this occurs constantly and does not stop. Each time it tried to readjust it makes the pan greater in how much it moves left or right up to the point the subject is no longer in frame. Also while zoomed in with the 823A the motors for Pan and Tilt are not smooth and streamline, they are more skip here and skip there, thus the camera image actually wobbles ever so slightly, night time is just horrendous. How will this camera fix this issue that's currently known for the 823A cameras? Is the motor improved or the same? Is the wobbling fixed? Is the zoomed in mode adjustable in-terms of magnification? I bring this up because the two 823A cameras I purchased, were purchased for the purposes of a PTZ camera (Pan, Tilt and Zoom). The auto track feature for the cameras stated that the 823A would: "The pan/tilt function will adjust the direction of the camera so that moving objects can be tracked automatically, while the zoom function automatically adjusts according to the distance of the moving object." and "The camera will recognize the target according to the person/vehicle detection as well as use the pan/tilt/zoom function to track those objects and search areas that". I've attached a screenshot of the article of auto track. Your support has said they will be removing this from the site though people who have already purchased this camera for the specific purposes of auto zoom seem won't be able to have that option. I need a camera that can auto track with zooming in - this product seems to somewhat solve this request though I am very cautious with the motors. I know the motors of the 823A can be adjusted to allow a smooth transition for auto tracking, why this is not implemented? Possibly the sound? Instead of high pitch squeaks as it is now, a constant humming would not be an issue. There should be an option to allow a smooth tracking process.
@robert-leyzerovich_519547077562499 Hi there, we are still improving the auto-tracking of the RLC-823A. What's your firmware version of your RLC-823A cameras now? You can upgrade them with the firmware v126.96.36.1996_22041511. Download the new firmware here, Download Center – Reolink.If you have any new feedback, you can continue to feedback to us. Then we will transfer it to the our R & D team to see if it can be improved.For the Trackmix, when it tracks, you can see the zoom capture in the second window. There are dual lenses, Telephoto, and short telephoto lenses.I have recontacted the support team to deal with this article. Thank you so much for your feedback.
Hi @Reolink-Fiona the battery version is very interesting.The sale of the camera together with the solar panel in a pack could be considered. You could also set the camera in such a way that when the camera detects that the solar panel is charging, the camera works without the battery (thus protecting battery life) and when the camera does not detect charging, it works by supplying power (from the battery).It would also be interesting to see new battery chemistries and state-of-the-art solar panels.I hope it withstands extreme climates. In Spain these days we are going to exceed 40 degrees Celsius.
@alvaro2 We will sell the camera with the solar panel. As for the working temperature, usually, our camera can work from -10°C to 55°C (14°F to 131°F).We will also have a bigger solar panel to release. Stay tuned with us!
@reolink-fiona Thank you Fiona.
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