RLC-823A boundary setting on auto tracking.

[Martin Kistell_73972976554167]

Would it be possible to set a boundary on the auto tracking. Possible set via rotational degrees or something.

I have my cameras at the front of the house when it detects a person it will turn to face all the way down the street, and follow my neighbors right up to their front door. It would be very beneficial to set limit to auto tracking to say track up to 150 degrees at the left and 30 degrees to the right, then it stops tracking.

My neighbor's a few doors down it tracks them In front of the house then turns all the way round right up to them entering their house at the side and they have complained. It would be good to set a limit how far the tracking can turn when tracking, so I could set it to stop tracking as they enter their front gate and stop following them.

[robert leyzerovich_519547077562499]

@martin-kistell_73972976554167

+1

at night when it tracks people going to the side of the house, the light from the camera is aimed at the wall which blacks out anything from being visible.

[Reolink Fiona]

@martin-kistell_73972976554167 Thank you for your suggestion. I have forwarded your request to the product team to seek possibilities.

[kouthy_638504163316455]

@robert-leyzerovich_519547077562499

Same issue here. Would love to have a way to set limits on tracking. The glare from the spotlight makes the video unusable.

[joseph_1979]

@kouthy_638504163316455 Check whether you have the newest firmware. This is readily available on the newest firmware of the TrackMix and E1 OD cameras. Email support by quoting your hardware version

[Martin Kistell_73972976554167]

@joseph-chircop_497308027822318 This feature is not available if you are using an reolink NVR, Fiona promised there would be a new NVR firmware to fix this towards the end of last month and so far all comments asking for updates have been ignored and met with silence.

[joseph_1979]

@martin-kistell_73972976554167 But it is planned to be released. So it is a matter of weeks.

[Martin Kistell_73972976554167]

@joseph-chircop_497308027822318 oh please spare me the waffle. It was promised back in December and promised more than a month ago. Nobody from Reolink are now responding to questions about it.
So you claim it's now due in a few weeks, please point me to where that has now been stated then?

[jcuriel3829_636647304392948]

+1 my camera records walls way too often while tracking, setting a boundary would be perfect.

[Nerds 2 You_704747014320378]

@jcuriel3829_636647304392948 I'm on the latest firmware and this option is available and working for me.

[joseph_1979]

@martin-kistell_73972976554167 Just ensure you are on the latest firmware (go to Reolink Download Center) and adjust the horizontal range under Alarms Setting. I am using it on E1 OD Pro and Trackmix and it works perfect.