SET-UP CLIENT/NVR FOR DUMMIES NEEDED

[zalmaflash_316143213592812]

I am having no luck at all with getting "Client" to work with my NVR.
1 year old system. POE, Ethernet cable from NVR to my router. If I disconnect the ethernet cable I get a warning on screen that there is no connection - so I a*sume the NVR is actually connected. I install Client on my PC and it never connects to the NVR. I have deleted and re-installed, entered the NVR UID when asked by Client and keep getting ERROR.
I have updates available but cannot install because of no connection from Client to NVR.
I'm at witts end and there was never a lot of witts to begin with.
NVR is N3MB01.
Any help will be really appreciated.

[Reolink Fiona]

@zalmaflash_316143213592812 You can try to upgrade your NVR with the latest firmware. You can download the firmware v3.0.0.159_21122405 below.
For RLN8-410 with hardware version N3MB01: https://drive.google.com/file/d/1KFOOcHHMen1oDJJM0i9WD-VNwcnJjMYD/view?usp=sharing

[zalmaflash_316143213592812]

@reolink-fiona Thank you for the reply. If I ever get "client" to work on my PC I will do the upgrade to the NVR.

[zalmaflash_316143213592812]

@reolink-fiona On the NVR "DDNS" settings it asks for a domain name, username, and pa*sword. I didn't know what to put there so I left it blank. When I press "Test if setup succeeded" I get a failed pop-up.
What do I put in these spaces? I have the internet of course but I don't think I have a domain name?

[Reolink Fiona]

@zalmaflash_316143213592812 Hi there, you can upgrade your NVR firmware directly on the NVR monitor that is connected to the NVR. Then you can input the UID and pa*sword of the NVR on the Client. Finally, you can connect the NVR to the Client.

[zalmaflash_316143213592812]

@reolink-fiona I GIVE UP! Is there a way to completely start over from scratch - like new out of the box? Doing it all with just the cameras and monitor and a cat 5 patch cord connected to my router? This is not working for me.

[zalmaflash_316143213592812]

@zalmaflash_316143213592812 To explain more. Apparently I did something wrong on the initial out of the box startup. I do remember a "START up WIZARD" = and I cannot get it to show up again to start over. Is there a way to get it (start up wizard) back and some instructions that actually match so I can try it again? Do I need to send it in for reset?

[Reolink Fiona]

@zalmaflash_316143213592812 Hi there, here is an instruction about how to initially set up the NVR connected to the monitor.
https://support.reolink.com/hc/en-us/articles/900005458466-How-to-Initially-Set-up-PoE-NVR-with-Monitor-Connected-New-UI-

If you can't make it work, you can try to reset the NVR.
https://support.reolink.com/hc/en-us/articles/900000593463-How-to-Hard-Reset-Device-by-Pressing-the-Reset-B**ton

Here is the method to add your NVR to the Client after the initial set-up.
https://support.reolink.com/hc/en-us/articles/900003548586-How-to-Add-Reolink-Products-in-LAN-via-Reolink-Client-New-Client-

[zalmaflash_316143213592812]

@reolink-fiona Thank you - I will give the reset and the instructions a try. Thank you for your patience.

[zalmaflash_316143213592812]

Also the instructions for client do not seem to be downloadable.
I'm doing something wrong and do not know what.

[Crimp On_62210811129]

When the NVR is connected to your home network, there should be an entry in the network management showing the IP address that was a*signed to the NVR.
(I typically use a router feature to "permanently a*sign" an IP to things like printers, file servers, NVRs, etc. so that they will always have the same IP every time the router restarts or power is restored after an outage.)

I would try putting the IP address into the Client program to search for the NVR.

DDNS is a method used to connect from the Internet into a local network and is set up on the customer's router. It should not be required when the client software is installed on a computer on the same network as the NVR.

[zalmaflash_316143213592812]

@crimp-on_62210811129 Going to try it. Thanks

[zalmaflash_316143213592812]

@zalmaflash_316143213592812 i TRIED THAT AND IT CAME BACK "NO DEVICE FOUND". Then I also tried the UID of the NVR in lower case. Didn't work either.
Now, I do have a home network that is just for my computers. But I don't think it has a name. Can you tell that I am confused?

[Crimp On_62210811129]

What type of computer is the Reolink Client running on?
Can you open a command window and 'ping' the NVR by its IP address?

[zalmaflash_316143213592812]

@crimp-on_62210811129 The computer is a laptop LENOVA.

[zalmaflash_316143213592812]

@zalmaflash_316143213592812 Couldn't edit to add the os is windows 10. I also have an HP with windows 10 and have the same problem. I do not know how to "ping" something. Both of my comps are wireless connected to my router. The NVR is hooked direct to the router with a cat6 patch cable.