Personally I like the Reolink equipment but I have a RLC-423 that is just out of warrantee that I would like to get repaired. It just stopped. The other 4 cameras were not affected. Does Reolink have anyone that repairs?

@reolink-fiona Thanks, I will try that.

@reolink-fiona Thank you - I will give the reset and the instructions a try. Thank you for your patience.

@crimp-on_62210811129 Is there any way to get a schematic of the RLC-423 so I can attempt a repair?

Personally I like the Reolink equipment but I have a RLC-423 that is just out of warrantee that I would like to get repaired. It just stopped. The other 4 cameras were not affected. Does Reolink have anyone that repairs?

@crimp-on_62210811129 Thanks for the reply. So. . . . Reolink is sales only?

This one quit working and I liked it so much I ordered another one. Works great. My question is -> Can I send it in to be repaired? Time wise it is out of warrantee. What do I do with it?
Thank you.

@reolink-fiona Thank you - I will give the reset and the instructions a try. Thank you for your patience.

@zalmaflash_316143213592812 To explain more. Apparently I did something wrong on the initial out of the box startup. I do remember a "START up WIZARD" = and I cannot get it to show up again to start over. Is there a way to get it (start up wizard) back and some instructions that actually match so I can try it again? Do I need to send it in for reset?

@reolink-fiona I GIVE UP! Is there a way to completely start over from scratch - like new out of the box? Doing it all with just the cameras and monitor and a cat 5 patch cord connected to my router? This is not working for me.

@zalmaflash_316143213592812 Couldn't edit to add the os is windows 10. I also have an HP with windows 10 and have the same problem. I do not know how to "ping" something. Both of my comps are wireless connected to my router. The NVR is hooked direct to the router with a cat6 patch cable.

@crimp-on_62210811129 The computer is a laptop LENOVA.

@zalmaflash_316143213592812 i TRIED THAT AND IT CAME BACK "NO DEVICE FOUND". Then I also tried the UID of the NVR in lower case. Didn't work either.
Now, I do have a home network that is just for my computers. But I don't think it has a name. Can you tell that I am confused?