TrackMix Feature Explanation: Dual View, Dual Lens, and Dual tracking

Reolink Fiona

TL;DR:
I will explain more technical information about TrackMix in this article.
--Dual lens and Dual view: With a wide lens and a telephoto lens, you can view both the full images and detailed images.

--Dual tracking: There are three tracking modes including digital tracking, digital tracking first and PT tracking first. The tracking range and recommended scenes of these three tracking modes will be introduced.

--Software preview and playback: Both dual-view and separate views can be shown in the APP, Client, and the NVR.

Hi y’all

Here comes the TrackMix! You can view both full-view and close-up images of the same event synchronously on the same screen(dual-view) with this camera.
TrackMix is a 4K dual-lens PTZ camera with 6X hybrid zoom and dual tracking. Now the PoE version and wifi version are on pre-order. There will also be battery versions in the future.

To help you to know more about the features of the TrackMix, I would like to explain more about the aspects of the dual lens, dual view, and dual tracking, which are also different compared to the previous Reolink PTZ cameras.

Dual Lens and Dual View

There are two lenses in TrackMix. One is a wide lens and another one is a telephoto lens. The telephoto lens will automatically show the tracking target of the wide lens in a detailed image. With the wide lens and the telephoto lens, you can view both the full images and detailed images.

You can know details about the resolution, AI detection, and zoom of the TrackMix here.

Video Resolution:
Up to: 3840 x 2160 (8.0 megapixels) at 25 frames/sec

AI Detection: Person/Vehicle/Animal
The camera will detect and track the person/vehicle/animals. Only the wide lens has the AI detection ability. You can view and track the details of the detected object within the telephoto lens.

6X Hybrid Zoom
TrackMix is with 6X hybrid zoom. The FOV of the wide lens includes the FOV of the telephoto lens. So the zoom factor is related to the switch of these two lenses. The relationship will be as follows.

--The telephoto lens will be used when the zoom is ≥ 2.7 times.
--If the tracking target is within the FOV of the telephoto lens, it can zoom from 1.0 to 6.0 times.
--Once the target leaves the telephoto lens and falls into the view of the wide lens, it can zoom from 1.0 to 2.6 times.

Dual Tracking

There are three tracking modes including digital tracking, digital tracking first, and PT tracking first. I would like to introduce the tracking range and recommended scenes of these three tracking modes to you.
1. Digital tracking
--Track the object within the area no larger than the range of the wide lens. If the target is out of the wide lens, the camera will no longer track the target.
--The telephoto lens will only show the digital zoom image of the wide lens without PT.
Recommended Scene: Monitoring area≦100°and monitoring distance about 10m

2. Digital tracking first
--Track the object within the area of the wide-lens first
--PT when it is about to reach the edge of the wide-lens
Recommended Scene: Monitoring area>100°and monitoring distance about 10m

3. PT tracking first
--Track the object within the area of the telephoto lens first
--PT when it is about to reach the edge of the area of the telephoto lens
Recommended Scene: Monitoring area>100°and monitoring distance about 10m-15m

You can view some user video examples and technical explanations of these three tracking modes in u/zincer1000’s review. (Link provided at the end of the post.)

The camera will automatically zoom in and out when it tracks the target. This is because when the zoom factor is too large during the tracking of the wide lens, the FOV will be too narrow, which will be easy to lose the target. Zoom in and out when tracking can determine the position of the person and zoom in a more correct way. We have optimized the logic of zooming in and out based on the feedback of the testers. Thank you so much for all your help here.

Preview and Playback: Dual-view or Separated View

Both dual-view and separated views can be shown in the APP, Client, and NVR.

APP:
You can click this icon beside the camera setting icon to switch the preview mode.

If you set the dual-view on the camera display page, you can preview or playback in dual-view. If you set it to a separate view, you can preview or playback the wide-lens and telephoto lenses separately.

Client:
You can click the “split” icon to preview two views and double-click the screen to playback in dual view.

NVR: Only occupy one channel and show dual-view or separated view(Need to update the NVR firmware to show two views. Available soon.)
Dual-view in full-screen view: one view in a way of Picture in Picture.
~~(Update: only the NVR with N7MB01 and N6MB01 can view in PIP. But we will try to make the AI NVR with HV.H3MB18, N3MB01, and N2MB02 work in PIP. If so, we will update the firmware. )~~
Updated on August 18th: The NVR with HV.H3MB18, N3MB01, N2MB02, N7MB01, N6MB01 and N5MB01 can work in PIP if you update the latest firmware version on the download center.)

Dual-view in multiple views: two views.

Separated view: Choose to view wide-lens or tracking images as you like

Recording: Two separated videos will be recorded on the SD card or the NVR.

Would like to know more details? You can search “TrackMix” to read more user reviews on our Reddit or website community.

Link to review on Community:

TrackMix PoE@Philippe: https://community.reolink.com/topic/3737/review-trackmix-poe?_=1658224648437
TrackMix Wifi@johnny2064: https://community.reolink.com/topic/3790/review-reolink-trackmix-wi-fi?_=1658224648440

Review on Reddit:

Link to u/Blaser's review: https://www.reddit.com/r/reolinkcam/comments/vngiux/trackmix_poe_test_unit_review/
Link to u/Zincer1000's review: https://www.reddit.com/r/reolinkcam/comments/w1ovp4/review_reolink_trackmix_poe_tracking_methods/

rikyunreal

This post is deleted!

vustean

Hi there,

Thanks for a great explanation.
I am having a long thread with Reolink in my inbox where I am trying to figure out how to access dual view through NVR on my Client or iOS app. I updated the NVR with the latest firmware and I can see dual view on NVR monitor and apps as camera separately but not on apps as NVR channel.
I can see that all examples in this post are from Wifi or PoE Camera directly (SD7-Test and not Social NVR), but how can I view and playback dual views from NVR on apps and not NVR monitor?

Thanks,
Vlad

svita

Re: TrackMix Feature Explanation: Dual View
Hello, I am facing the same issue as Vlad, who wrote here already a few months ago. I have connected the Trackmix camera via NVR, but in this case I am completely missing the dual view in the ios or macos applications. Also the replay is not working for the zoom lense. This should be enabled as soon as possible, since without this feature working I am not going to recommend the Reolink to any of my colleagues or family members (one of them is currently planning some camera solution, but since I am not making a good experience with the Trackmix now and he needs some tracking camera, I could not recommend the Reolink solution for him.). Thank you for your quick reply to my mail and also to this thread. I have updated the NVR with the latest version from the 2nd December 2022. Also all my Reolink cameras got the latest firmware - where it is really painful to do the firmware update only via NVR directly, using a flash stick, when there is such a functionality directly in the APP, but showing wrongly that there is no newer version of the firmware - what was actually wrong. I also have another tracking model of your camera, which has a optical zoom, unfortunately this camera cannot use this zoom for the tracking. It is unbelievable that you forced me to buy a TrackMix instead of updating a firmware in this higher model of camera. Then the TrackMix is not working as expected. I have 2 pieces of both tracking POE cameras and another 6 dome 8MP cameras plus a 16ch NVR from you. But am not much happy of that. Dear Reolink - YOU CAN DO IT BETTER! Thank you. Michal

Meadowbrook

I just received the Trackmix POE on Dec 11th 2022 and currently only have dual view on my NVR monitor. I am unable to view the dual view on either the Client or App. I am aware of the work around with POE switch but that defeats the purpose.

Another issue that really bothers me is the camera will not auto-level nor does it allow you to angle the tilt. Mine is currently mounted on the corner of my roof but it is not level and therefore the camera displays at an angle.

I have also noticed the tracking feature doesn't utilize both lenses correctly. One would assume it would zoom in on the telephoto as much as possible while tracking with the wide-angle lens. Currently when tracking the telephoto lens will zoom out to the same as the telephoto. Stupid!

user_643544654475341

@Reolink-Fiona - as others below have stated, I have the Trackmix POE cameras and despite having the latest versions of the Android app, Windows client, and NVR firmware, I am unable to view the dual lens recordings from either the Android app or the Windows client. I am also unable to view the live dual lens view in the Android app. And am unable to view the live dual lens view from the Windows client when I select the NVR (I have the 36-channel unit N5MB01 running firmware V3.0.0.211_22102136).

Despite this announcement having been made 7 months ago, it appears that these features are not in fact properly launched. How do we get this working? I have 8 Trackmix POE cams and the NVR that I will have to return if I cannot use the primary feature these cameras were to offer: dual-lens wide angle and auto zoomed tracking.

Thanks,
Brian

Chris

Hello,

I just bought 2 camera TrackMix POE with a RLN8-410 NVR and I'm really disappointed because dual view is not possible with an NVR (this is not written anywhere !).
Is it plan to have it soon or do I need to send you material back ?

Thank you