Doorbell owner Notification/cloud questions

[Lars_447246396440768]

I have received the doorbell yesterday and it's a nice device, I like it. However I have a few issues getting notifications. When someone rings the bell, the chime runs. But to me the idea of a video doorbell is being able to answer it on the phone when I'm not ar home.

However I have the PoE doorbell, connected to the 16 channel 4k NVR on the latest firmware. And I haven't been able to get at least notifications for when someone presses the button. I have enabled the visitor notifications in the app but these are not doing anything.

Also I feel like a notification is easy to miss. From a doorbell I expect to be "called" as if I'm having a video call.

Lastly, I'm unable to add the video doorbell to the Reolink cloud because I have connected it to the NVR. This kinda sucks because it seems like the cloud adds functionality? I have no way of knowing this because I don't have the right separate PoE injector or a transformator available currently.

[joseph chircop_497308027822318]

@lars_447246396440768 I have the wifi version and whenever a person passes in front of the camera I get the push notification on my smartphone. In addition, when someone presses the button I get the push notification as a visitor. Indeed it is easy to miss out notifications especially if one receives other notifications on the smartphone. I did suggest Reolink to add calling feature in addition to push notification and emails. Hopefully one day we will see this implemented.

[Lars_447246396440768]

@joseph-chircop_497308027822318 thanks for your reply the rlc810a cameras on my NVR have working push notifications, it's really only the doorbell that's refusing to push (when a visitor presses the button).

I've tried it on both iOS and Android, but maybe I should try the windows app and/or reset the NVR.

I did manually update it to the software version of the 17th of November.

[Pleijers_588217073831983]

I have now also a doorbell Poe installed on a Reolink NVR. I can confirm the issues.
The doorbell is currently just a camera for the NVR, no additional options or features. If someone rings I only get sound of the doorbell, but no push notifications as you would expect.
Currently a big disappointment on the software side.
It would also be great, if a doorbell has it’s own options and not share the push notifications like a general camera in the NVR. I don’t want a push notification when somebody just walks by or is in the backyard. I want it when somebody actually rings the doorbell.
Please fix this asap! Currently a Reolink POE doorbell is just a doorbell and a camera.

[posta_35324531912885]

@pleijers_588217073831983
I have the same issue. Doorbell is recognized just as a camera. If I try to manually add it by scanning the QR code on the back, I get a "connection failed" error message.
NVR firmware is updated to latest version. I also reset it to default settings and also reset the doorbell many times, but it gets added automatically as camera to the NVR and each attempt to manually add it as doorbell is failing.

[rdunavent_430097646895270]

@pleijers_588217073831983 - Yes, this is quite dumb. I'm a big Reolink fan, but they clearly oversold this device. I realize it's their first doorbell, and we all waited a while for them to thankfully get this far, but it's quite frustrating that so many poorly-made doorbell cameras are farther along than Reolink.

Reolink, you gotta get this squared-away ASAP. Just a software update should do it. Give us the features needed for notifications only for the doorbell... and a streamlined way to answer/respond to them from the notification... Or better yet, make it a phone call when the button is pushed like every other manufacturer out there for the last 10 years.

[posta_35324531912885]

I finally got the answer from Reolink support.

The Reolink NVR is NOT COMPATIBLE with ALL Reolink NVRs, despite what they claim on their website.

The Doorbell can work as camera and record the video on ALL Reolink NVRs, but the Doorbell functionalities are limited to the newest Reolink NVRs.

I have RLN8-410-E H3MB16 and the Doorbell is only compatible with H3MB18/N2MB01/N3MB01/N5MB01/N6MB01/N7MB01.

Support told me that to make it work I need an additional POE switch/injector. But it is not fair. This was never highlighted anywhere and it is adding additional costs.

Reolink, sorry, but you really messed up this time, and I'm not happy about this.

[Olive_608518832963622]

hello,

received today, i try and the doorbell just ring, nothing happened on the phone...any notification....really Reolink???

its not a doorbell, its just a camera! with 20fps!

i have a nvr N3MB01 but the doorbell isnt act as what it is made for : a video doorbell...

Should i unplug from Nvr and connect it to poe swich and then it will be a real doorbell? i mean a doorbell who open video on my phone when a visitor push the button?

so disappointed by this doorbell, its not professionnal, any doc before sell the product...2 month to ship the product...really bad work Reolink...

[Reolink Fiona]

@olive_608518832963622 This NVR N3MB01 needs to upgrade the firmware to latest version. Please download it from this link:https://reolink.com/us/download-center/

And we are collecting your valuable feedback and suggestions to prepare for the next improvement. We have planned to add functions to the next doorbell update, such as call function, being compatible with more functions of smart home products like Google Assistant/Alexa. Stay tuned.

[Carlton_631466302033989]

@reolink-fiona
I have the wifi doorbell version and it will not allow me to add the device to the cloud plan. When I tap on "Add", it gives me the error "Add failed" Is there a fix for this?

[KS]

If I had one suggestion for the doorbell; would to add or change the notification sound when someone rings the the bell specifically.
My notifications are getting lost from other reolink cameras detecting the person before they get the opportunity to ring the bell.

That was the one good thing about having a reolink camera system with a Ring doorbell. Having a separate app to answer when people push the button, and the different notification sound for different events.

[joe_288178577903748]

I received my doorbell camera yesterday and I am mostly happy with it except for the behavior of push notifications. I get notifications on my iPhone when the camera detects a person and when the button is pressed, however I only want to get notified when the button is pressed and not for every motion event. I still want to record motion events so disabling that feature is not an option. Seems like this should be a pretty straightforward change to the iPhone app.

Edit: After poking around in the configuration some more, I found how to do what I wanted. In "push notifications"/"schedule" the type of event that is pushed can be selected: "motion", "person", or "visitor" (which happens when someone presses the doorbell). Recording of events is configured separately. I am recording "person" and "visitor" events, but only pushing "visitor" events.

[joeri_223584126021886]

@joe_288178577903748

Wow thank you for your reply. I had the same issue. Was so hard to find out how to receive only notifications when someone pushed the doorbell button.
Next step would be to receive a videocall when someone pushes the doorbell button.

[dgordon42_415060065599711]

I have an RLN8-410 with Hardware number N2MB02. Is this compatible with the Doorbell?

[Reolink Fiona]

@dgordon42_415060065599711 Your NVR is compatible with doorbell and please make sure that your NVR is with the latest firmware version.

[timgingras_479388301566176]

I have the same issue as others where the doorbell press is not sending notifications to the android app. I have the RLN36 NVR running v3.0.0.211_22102136 firmware and a Unifi POE switch connected to my cameras and the doorbell. I have it configured to send push notifications on press enabled for all times. Not sure what else I can do to get it working.

[quizzical]

If you integrate the doorbell with home Assistant you have loads more Options in terms of when you get a notification, what sound it should make etc.
Here's what I did:
https://community.home-assistant.io/t/homeassistant-and-reolink-doorbell-poe/485857/69?u=quizzical

So I only get relevant notifications (e.g. not that it detects my wife when she comes home) and the ones for person detected are silent.

[Alina_633725712957987]

We have the same issues as others - our PoE Doorbell is just a camera and a doorbell with no extra functionality.
It is running on RLN8-410 hardware number N7MB01.
Is it compatible with our NVR? And if yes what can we do to get extra functionality?

[hennyholtman_607222887645736]

Same issue here:
RLN8-410, hardware N3MB01, firmware v3.0.0.173_22041117
Doorbell acts as a camera only and i get no notificatons on my android app.
Can anyone from Reolink please clarify what causes this issue and when it will be resolved?

[hennyholtman_607222887645736]

On Twitter i got this response:

Hi Henny, you will need to upgrade your NVR with the latest firmware here, https://bit.ly/3zNx83Z. You are running a rather old firmware on your NVR, which doesn't support the doorbell and its smart features.
Also, make sure that the Android app is updated to ver. 4.35 or above.

After I manually upgraded the NVR the doorbell is working properly. I thought that I was running the latest firmware because the NVR said so when I checked for new updates. But on the site above a new firmware was available...