HOW MANY POSTS BEFORE SOMEONE WITH AUTHORITY CAN HELP...NOT A MOD

[Nacster_1969]

INSTEAD OF LETTING US KNOW ABOUT NEW PRODUCTS ....IT MEANS NOTHING IF THE SOFTWARE TO RUN IT IS BAD

IT HAS BEEN 3 DAYS FOR ME
NO NEWS OF A TAKE DOWN OF THE NEW FAULTY UPDATE

NO NEWS FROM A REOLINK DEVELOPER OR SOMEONE FROM REOLINK (RESPECTFULLY I DONT NEED TO HERE FROM A MOD TELLING ME WHAT IS OBVIOUS TO ME AND WHAT I ALREADY KNOW )

AT LEAST SAY YOU ARE WORKING ON THE PROBLEM IN A POST

NOT EVEN AN OFFICIAL POST FROM REOLINK FIONA WHO EVER THAT REALLY IS .... ABOUT USING THE OLD VERSION WEBSITE NAVIGATION IS SO BAD HERE YOU HAVE TO LINK FIND LINK FIND ETC

PLEASE PLEASE PLEASE SAY SOMETHING REOLINK!!!!!!!!!!!!!!!

[user_692173041451191_692173041451191]

@nacster_1969 I'm glad I'm not heavily invested. They're setting themselves up for a fail.

[md]

@nacster_1969 Sorry you're having problems. There's a few users on Reolink Reddit forum that are having issues as well. I have a one year old laptop running Windows 11, a Samsung phone Galaxy 22+ and the new RLK36 NVR. I haven't had any problems with the updates. I like the newest client and Android phone updates. So far the client does not freeze during live view like the prior version. A stretch mode button was added. The Android update brought back leaving the control icons visible unless you tap them.

I wonder if those having problems are running on older devices or having issues with third party apps like Home Assistant, etc. I'm just guessing. Someone had problems with Java and the Reolink updates. Someone else said on Reddit in the updates some of the camera settings by default turned off. Check the server and network settings for each cam if you can, UID on, http on, etc.

If you have not done so, you could contact Reolink support, start a ticket, specifically say what devices and firmware versions you are using, hopefully they can fix it.

https://support.reolink.com/hc/en-us/requests/new/

[Reolink Fiona]

@nacster_1969 Hi there, we are working on the issue you have feedback on this forum. We care about this a lot. If possible, you can send some screenshots to the support team and then we can find more issues. You can submit a request here, Submit a request – Reolink Support.

[Nacster_1969]

@md Good for you and im glad your ok...but the majority are having issues....i have 2 mini pc`s one large desktop 2 laptops and a phone and i have the same problem across all of them except for the phone as the screen is small i couldnt say if its good or not lmao. Some run win 10 some run win 11 and the age varies from 3 years to 1 years...having worked in IT in the past and fitted cctv as a job 5 years ago....also building pc`s as a hobby and working on electronics since the ZX81 ( look it up lol)...i would like to think i can tell when something isnt working and its not the fault of my equipment. As i appreciate your equipment works great ....... It really doesnt help me does it? As a side note you cant make a determination between a samsung and a pc as the o.s are so very different so saying android o.s works fine means nothing to windows os working!!!!

I think i will voice my problems here so the community can see it also fully thanks.

Again any Reolink voice here???????????

[Nacster_1969]

@reolink-fiona Ahhhh thankyou so you admit there is a software problem here.... that is all i need and now rest.....i would advise to take a look at the code from the previous version and examine the changes your team have made.

I wont tell you to monitor windows updates and how they would effect your software as that would be silly as your people know how to do there job as that is what they are paid for...thankyou

[joseph_1979]

@nacster_1969 I already stated that I have no issue in installing and running any of the 8.10.x clients. I have them on three PCs with both Win 11 and 10. No need to look for ZX81, Spectrum, QL, Commodore, BBC, etc........ we know it and we used to code games and programs in assembly language...Z80, 6502, MC6809 etc. If you want I can teach you assembly language, C++, python, networking, Telecom, IMS, etc.

So be respectful. The supplier will sort the issue as they did in the past.

[Nacster_1969]

@joseph_1979
So you have no problems whatsoever with this update....your not getting any low res pixelated looking streams at standard fluent or clear?
Lets break it down the old fashioned way please tell me what hardware you are running....OS and build of os
CPU ...graphics card and are all drivers up to date? what antivirus are you running ...how is it with json...java etc......are you running any other software RBG apps is the NVR firmware up to date are you using any other cameras that may introduce a problem.....
If you look in all the wrong places things take longer to find
My hardware and my scenario work ok with an earlier vers of Reolink App.... Flawlessley...and thinking i am doing the right i get a message saying reolink has an update.... do you want to download an install....yes absolutely as things should be kept up to date most times

Hardware hasn`t changed App has ...it really is that simple so you can if you like quote all the coding problems in the world to me...Its a CCTV app with not a great deal to do compared to other apps?.it does nothing to change that i bought a product from reolink
that is giving me problems..... before you educate me further.... I wasnt told when i bought it that there may be issues down the line and i may have some down time from time to time.

If i am disrepectfull i apologise for that...... how is your experience and coding and knowledge anything to do with solving the Reolink client application for windows....when your just a voice here but have no direct invlovement in the coding of the software?. To be clear by direct i mean you actually at a keyboard coding Rust or whatever...not by passing on messages from us humble folk that keep reolink alive by buying there products.
Are you the developer of this software...if so then i direct my problems towards you.....by definition moderator is to ???

A support ticket is quite private wouldnt you think and doesnt get the importance needed sometimes.....
I imagine your looking for me to be really disrepectfull as you call it...so you have an easy option to ban me and sweep the problem under the carpet eh?
Software from day one has always been buggy ... versions improve the bugs and also new ideas an implimentations are put in to better the user....WHAT i am saying is this was released in MY opinion before enough testing was done.

Oh please say in detail what i said that was disrepectfull so i am clear on what actual insults i made here.

Now that aside just do what you have to do as in anything but working software...simple!!

My Grammer is awfull but reads OK


I would class disrepectfull as saying something like " Take your time Reolink we have all day and it if security was only slighlty disturbed then its ok "
But thats my opinion again
People dont just go away sometimes when they are angry about there products failing on software and when they see after days nothing but talk its frustrating to them...maybe you could look past all this and see that ...thanks

[Nacster_1969]

@user_692173041451191_692173041451191 I just so gutted
its like this is a simple minor problem.....no it isnt i say

[md]

@nacster_1969 Starting a support ticket lets you send Reolink specific information privately about your devices, software programs, firmware etc. so they can analyze it and work on a fix. General complaining here may not fix your specific problems. Please contact Reolink Support with specific information. After they have worked with you privately you can post publicly here how it went.

[Nacster_1969]

@md Thankyou

[joseph_1979]

@nacster_1969 This is a community where we share and support each other on issues which we came across. In case of severe issues one has to resort to the supplier who has all the means and tools to delve in your problem privately. For instance I found functional issues with the 8.10.3 and I opened tickets with support and we are working on them.

[md]

@nacster_1969 I agree with you sometimes companies release cameras or firmware too early and there are problems. Reolink openly says their firmware can have issues and they actually rely on users for feedback, they appreciate the responses from beta versions so they can improve it. It can be frustrating though. Some users do not update firmware right away, they have auto updates turned off. They wait for others to experience the problems, wait for fixes then update.

For examples of other brands problems, when Arlo released their first Ultra 4K camera it was so bad they had to pull it off the shelves, recalled it. One of Blink XT2 camera versions was also bad, they stopped selling it until a better version was released. Numerous brands have reported data breaches or security vulnerabilities, Amcrest, Wyze, Eufy, etc. A few years ago Ring fired several employees for spying on users live views. Look at the Google play store comments of the various camera brands. They ALL have complaints of apps not working! All camera brands have to keep up with the numerous software updates for computers, phones.

As you know, there are frequent recalls of vehicles for defective parts. So while it's annoying to sometimes have problems with Reolink firmware, they do eventually fix it. They want customers to be happy. I get regular updates with Windows on my PC. When my old PC updated from Windows 10 to Windows 11 it crashed. I had to buy a new computer.

[Nacster_1969]

@joseph_1979 Of course.....thankyou and i have submitted a ticket and all i can do is wait now and i will not post to such an excess in future

[Nacster_1969]

@md its seems like i am having a tantrum lol...i assure i am not and what you and joeseph have said is true....thankyou and i have submitted a ticket and all i can do is wait now and i will not post to such an excess in future

[joseph_1979]

@nacster_1969 I know that it can be frustrating but Reolink is one of the companies which listen to its customers. Indeed sometimes it takes time to implement but they have their priorities and strategies.

I encounter these issues with big companies on multi-million equipment (bigger than CISCO since you are in the networking). I do all the investigation, collect all the traces and logs and we together sort out the issue. It's useless to complain at the wrong place. One has to follow the correct procedure.