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    4k trackmix won't track down

    Discussion About Products
    trackmix poe
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    • Issom
      Issom last edited by

      So it tracks perfectly side to side bit won't track if some one is under it? I have a buddy with the same camera it tracks perfectly below? What's up with this


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        • Issom
          Issom @Issom last edited by

          I also tried to contact you guys via contact us via your web page. It will not submit at all

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          • Reolink Lorenz
            Lorenz @Issom last edited by

            @issom Thank you for the feedback. You may write to support#reolink.com (replace # with @) by email. Our team will reply very soon.

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            • Issom
              Issom @Lorenz last edited by

              @reolink-lorenz I did just a waiting for a replay

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              • joseph_1979
                Joseph Global Moderator @Issom last edited by

                @issom Check that you have the most updated firmware. From the camera read the fw version under info menu. Then go to Reolink Download Center and check the latest fw for your model. If this is newer download it and use the Windows client to upgrade the fw.

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                • Issom
                  Issom @Joseph last edited by

                  @joseph_1979 it's the latest software 😕

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                  • joseph_1979
                    Joseph Global Moderator @Issom last edited by

                    @issom Then you need to open a ticket with support.

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                  • Issom
                    Issom last edited by

                    So reolink got back to me and said to use pan and tilt and I did the test.. still won't track under the unit unless I wave.  

                    I have my sensitivity on high and removed my object size and still

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                      • Issom
                        Issom @Issom last edited by

                        @issom got funneled up to tech support we will see what they say

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                        • joseph_1979
                          Joseph Global Moderator @Issom last edited by

                          @issom Appreciate if you keep us updated. Thanks.

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                        • Issom
                          Issom last edited by

                          Tech support is amazing and they sent me new firmware to test out so far so good

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                            • joseph_1979
                              Joseph Global Moderator @Issom last edited by

                              @issom If this is fine then they should make it available to all TrackMix customers. What's the version of the firmware pls?

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                              • Issom
                                Issom @Joseph last edited by

                                @joseph_1979

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