4k trackmix won't track down

[Issom]

So it tracks perfectly side to side bit won't track if some one is under it? I have a buddy with the same camera it tracks perfectly below? What's up with this

[Issom]

I also tried to contact you guys via contact us via your web page. It will not submit at all

[Reolink Lorenz]

@issom Thank you for the feedback. You may write to support#reolink.com (replace # with @) by email. Our team will reply very soon.

[Issom]

So reolink got back to me and said to use pan and tilt and I did the test.. still won't track under the unit unless I wave.  

I have my sensitivity on high and removed my object size and still

[Issom]

@issom got funneled up to tech support we will see what they say

[joseph_1979]

@issom Appreciate if you keep us updated. Thanks.

[Issom]

Tech support is amazing and they sent me new firmware to test out so far so good

[joseph_1979]

@issom If this is fine then they should make it available to all TrackMix customers. What's the version of the firmware pls?

[Issom]

@joseph_1979

[Issom]

@joseph_1979
Build No.
build 23082809
Hardware Ver.
IPC_529SD78MP
Config Ver.
V3.0.0.0
Firmware Ver.
V3.0.0.2632_23082809

[joseph_1979]

@issom So they have upgraded the fw and now it is tracking both vertical and horizontal right? I will check the download center and if available I will apply it on mine Trackmix. Thanks a lot.

[Issom]

@joseph_1979 it's been amazing zero issues

[joseph_1979]

@issom thanks for the feedback.

[Jaygo_370576055292153]

@joseph_1979 i asked support about firmware ,
Dear Jason
 
I learned from our engineer that 23082406 is the official firmware and has been pushed to the online users already.
As for 23082809, it may be a beta firmware or test firmware produced by one of our engineers to solve a certain problem or collect some info to debug the issue, so the final official firmware is still 23082406.
so dont know if its going to be released after testing

[joseph_1979]

@jaygo_370576055292153 Fw installed on my WIFI TrackMix has been compiled in Feb 23. Cannot understand why the download center is never up to date with stable firmware. Last week I had a confirmation from support that all my models except Argus 3 Pro had the most updated fw. Nevertheless thanks for the info.