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    PC client freeze

    Reolink Client & APP
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    • Guest
      Anonymous last edited by

      Hi,

      I installed PC client and every time I enter into a live view the PC client freeze and all commands included shut down, minimize, PTZ, etc... is freeze.
      I had to turn it off thru task manager.
      What can I do?

      I have Windows 7pro edition an C1 pro camera.

      1 Reply Last reply Reply Quote 0
      • Jean-Francois Drolet_63653560296
        Jean-Francois Drolet last edited by

        Hi, I have the same problem. PC software uses 25% cpu and 100 GPU load.

        I cannot use any commands, it is frozen.

        Please help.

        1 Reply Last reply Reply Quote 0
        • Guest
          Anonymous last edited by

          I am having the problem also, it will load up, but then just freeze on me.

          1 Reply Last reply Reply Quote 0
          • Bob_30281727886
            Bob last edited by

            Can you please contact our Support and send a screenshot of your PC information page? Our agent will help take a look and send a test software your way probably.
            Thanks~
            system-information-page.jpg

            1 Reply Last reply Reply Quote 0
            • michael_70107916821
              michael last edited by

              What are the system requirements for the software? I was looking but couldn't find them. I am having the same issue with the client freezing after the stream starts.

              1 Reply Last reply Reply Quote 0
              • Bob_30281727886
                Bob last edited by

                @michael13





                system_requirements.jpg

                1 Reply Last reply Reply Quote 0
                • bertan sert_34232965296294
                  bertan sert last edited by

                  hello I have a same issue. Is there any solution for this ?

                  Thanks

                  1 Reply Last reply Reply Quote 0
                  • Lisa_71247085675
                    Lisa last edited by

                    What's the version of the Reolink Client you installed on your computer? You may uninstall it and download the latest version from our official website and install to see whether it solves the problem.

                    1 Reply Last reply Reply Quote 0
                    • bwalton_36304217112729
                      bwalton last edited by

                      I have experienced the same trouble as others, I just downloaded the newest version I can find, v7.2.2.18. Immediately after install the software freezes still.

                      1 Reply Last reply Reply Quote 0
                      • Bob_30281727886
                        Bob last edited by

                        Kindly try our new version V7.2.2.20:
                        https://home-cdn.reolink.us/files/client/Reolink-Client-Windows.zip

                        y3k1_58134924913 1 Reply Last reply Reply Quote 0
                        • bwalton_36304217112729
                          bwalton last edited by

                          Bob, the new version 7.2.2.20 has been stable for several hours now. That is a big improvement over the previous ones. Thanks for the help.

                          1 Reply Last reply Reply Quote 0
                          • bertan sert_34232965296294
                            bertan sert last edited by

                            hello 7.2.2.20 solved the problem ! thanks for help.

                            Regards

                            1 Reply Last reply Reply Quote 0
                            • carbonita_23339214035
                              carbonita last edited by

                              FYI for V7.2.2.20
                              Change Log:
                              1. Supports more Reolink camera models
                              2. Add "System State"
                              3. Add "File Type" for FTP Settings
                              4. Some bug fixes


                              1 Reply Last reply Reply Quote 0
                              • carbonita_23339214035
                                carbonita last edited by

                                PC client freeze issue appears resolved, after a few days soak time on 2 PCs. Has anyone found docs for interpreting the System State information?

                                1 Reply Last reply Reply Quote 0
                                • y3k1_58134924913
                                  y3k1 @Bob last edited by

                                  Kindly try our new version V7.2.2.20:
                                  https://home-cdn.reolink.us/files/client/Reolink-Client-Windows.zip



                                  I'm on version 7.2.2.7 and I can't get my 410 camera to see my SD card. I have the Poe NVR RLN8-410.
                                  Does this change just update like regular software? I don't have to redo all my camera info?

                                  I guess I don't understand why the Reolink just doesn't have a place to check for update button and then download the latest. Before I update I just want to make sure I don't loose any features I need. I use it to download the MP4 videos.
                                  Thanks for your help.
                                  Dean

                                  Carl_31331526639 1 Reply Last reply Reply Quote 0
                                  • Carl_31331526639
                                    Carl @y3k1 last edited by


                                    Bob wrote:

                                    Kindly try our new version V7.2.2.20:
                                    https://home-cdn.reolink.us/files/client/Reolink-Client-Windows.zip


                                    I’m on version 7.2.2.7 and I can’t get my 410 camera to see my SD card. I have the Poe NVR RLN8-410.
                                    Does this change just update like regular software? I don’t have to redo all my camera info?

                                    I guess I don’t understand why the Reolink just doesn’t have a place to check for update button and then download the latest. Before I update I just want to make sure I don’t loose any features I need. I use it to download the MP4 videos.
                                    Thanks for your help.
                                    Dean



                                    Hi Dean, could you please try the latest version to check? Refer to https://home-cdn.reolink.us/files/client/Reolink-Client-Windows.zip.
                                    For the update button, we'd feedback your demand to the R&D to check. And the update won't clear the recordings on the micro SD card. If you need more help, we suggest you may submit a request at https://support.reolink.com/hc/en-us.
                                    Have a nice day!

                                    1 Reply Last reply Reply Quote 0
                                    • satzinger_40903330308339
                                      satzinger last edited by

                                      I just (2 weeks ago) got 2 Reolink RLC423 and a Reolink NVR.
                                      I have to say that the Reolink Client software is one of the worst things I have ever seen.
                                      I have the cams working, I get alarms, but I cannot figure out how to use the nvr via the web.
                                      FireFox and Chrome are not working with the webclient, but internet explorer seems to work.

                                      1 Reply Last reply Reply Quote 0
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