Windows Desktop-Client 8.3.0 doesn't work - black screen

Rs7

Yesterday I updated the Windows desktop client from v 8.2.6 to v 8.3.0.
I loaded the software from https://reolink.com/de/software-and-manual/

After installation (and yes, I also restarted the PC) the software loads, everything looks normal and the cameras report connection.
But all of a sudden, before I get to see camera images, the whole program-window is covered by (or turned into) a black screen. So nothing to see there and no controls; the only way out is by killing the program with right-click on the taskbar-button ("Close window").

I never had that with 8.2.6. What happened here? Can I download v 8.2.6 somewhere?

Crimp On

Thanks for the warning. I will hold off on this version until someone answers you.
(also have moved the slider on Automatic Client Update, hoping that will prevent it from updating itself.)

If no one gets back to you, I can put 8.2.6 on DropBox.

Being a little OCD, I am not thrilled with the changing 'name' of the Reolink Client.
8/4/2020 Reolink Setup 8.0.5.exe
12/20/2020 Reolink_Client 8.1.24.exe
4/22/2021 Reolink Setup 8.2.6.exe
8/10/2021 ReolinkSetup830.exe

(The dates may be when I downloaded them rather than the creation dates. I personally prefer the spaces and periods)

mbzt

V 8.3.0 idem pour moi, écran noir au bout de quelques secondes, avec l'ancienne V 8.2.6 aucun probléme.
2021-08-11_16h05_43.jpg

mbzt

J'avais sauvegardé.
Je viens de repasser en v.8.2.6, c'est nickel,

mbzt

Iris (Reolink)

Aug 12, 2021, 11:38 GMT+8
Cher M...........

Merci d'avoir contacté le support Reolink！
Je suis désolé pour la gêne occasionnée.

Veuillez cliquer avec le bouton droit sur le client Reolink et exécuter en tant qu'administrateur pour vérifier s'il peut fonctionner correctement.
Si toujours pas de chance, veuillez cliquer sur le lien ci-dessous pour télécharger la v8.2.6 et accéder d'abord à vos caméras.
https://home-cdn.reolink.us/files/client/electron-release/Reolink%20Setup%208.2.6.exe

Dans l'attente de votre réponse.
Bonne journée.

Cynthia

Hi there, it is a known issue. Our team has tried to solve the problem. You can download the 8.3.1 to see if it can solve. If there is still a problem, welcome to contact us.

You can download it here,
Windows：https://cdn.reolink.com/files/client/electron-release/Reolink%20Setup%208.3.1.rar
MAC： https://home-cdn.reolink.us/files/client/electron-release/Reolink-8.3.1.dmg

Rs7

Hi Cynthia,

8.3.1 fixed it for me (Windows).
I installed through the .exe file I guessed from your link with the .rar file.
Thanks.

mbzt

Bonjour Cynthia.
V 8.3.1
Ok pour moi (W10)
Merci

Crimp On

v8.3.1 appears to work for me as well. Perhaps it would be a good idea to remove the link to 8.3.0 from the web site and point to 8.3.1 instead.

Cynthia

Thank you for all your updates on the 8.3.1 Client. We will upload the latest firmware to the download center soon. Thank you again. If there are still other problems, you can contact us.

monkeyhangman

I upgraded from 8.26 to 8.30, and noticed right away that the detection zone setup did not work. Under Camera -> Detection, it said "unable to connect" on all 4 of my cameras (connected to rln8-410 NVR). I re-installed 8.26 and everything was fine. I just tried v8.31 and the detection zones still didn't work.

I also run the client on a secondary monitor on my PC. When I opened up settings in 8.30/8.31, the settings window pops up on the primary monitor. It doesn't do that with 8.26. Not a big deal but just thought I would mention it.

One final note, a changelog would be nice to see when a new version comes out.

Cynthia

Hi there, you can try to upgrade your NVR firmware to the latest version v3.0.0.130 to see if the problem remains, https://reolink.com/download-center/.

For the changelog, we have passed it to the team. And you can also follow our social media like Facebook, Twitter and Instagram. Or you can join our Facebook community, we will make an announcement on it, https://www.facebook.com/groups/reolink.

Gary D.

Hi

I'm currently using v8.5.2 but I think I've had what sounds like the same problem with a number of previous versions.
I see video either live or playback when the application first opens, then after a random amount of time it will show this:-

The little sad face in the top left of the video window appears very briefly then disappears whenever I switch between live or playback, or the mouse pointer moves over the timeline bar. I would assume this icon indicates an internal error of some sort, it would be handy if we could see what the error was so we could report this back to aid diagnosis, even if it was just written out to the console.
This could be my imagination but, it appears it happens more frequently the bigger the main window is, i.e. if it's maximised it happens more than if the window is left at it's initial size.
The only way out of this seems to be to close the application and reopen it.
I am running Windows 10 32-bit with two screens, my cameras and the NVR all have the latest firmware.
Is anyone else having this and is it the same issue previously reported above?

Thanks!

Lorenz

@gary-d_344027431432324 Hello Gary, thank you for the feedback. The issue you have encountered is slightly different from the one that others have encountered.

It can be caused by GPU hardware acceleration or an insufficient graphic card. You may try to disable hardware acceleration for the Reolink Client via settings on your PC and see if it works.