Posts made by Crimp On_62210811129

I have always sent an email to support (at sign) reolink.com
(this user interface does not allow entering URLs. What a drag!)

When a camera is defined in the Reolink 'app' using the UID, that UID is linked to the User's Reolink account. Thus, the only way to access the camera is to know both the camera UID and the Reolink account credentials. That is why I think this is a question for Reolink Support.

If a camera is transferred to another owner but has already been defined in the Reolink account of the original owner, my understanding is that attempting to add the camera to another Reolink account will fail. If the camera has been 'deleted' from the original owner Reolink app (in every device that the app has been installed on), then it is probably available to be assigned to a new owner.

This also sort of "calls out" for a practical experiment. i.e.

• Set up a Reolink user login.
• Load the Reolink app on some device.
• Add a camera using the UID to that device.
• Set up a second Reolink user login
• Load the Reolink app on a different device.
• Add that original camera to the second Reolink app using the same UID.

What happens?

Sounds like a perfect question to email support (at sign) reolink.com about.

Has this camera been Factory Reset and reconfigured?

Each RLC camera is built around a specific camera module. ColorX is made possible by the camera module, not by programming. The RLC-842A "does what it does" and cannot be made to do anything that the camera module was not designed to do.

Perhaps a silly question. How much light does it take for this camera to produce a decent color picture? The specs seem to indicate that the spotlight will produce a maximum of 400 lumens at full brightness. The product description gives the impression that the light level can be controlled.

Perhaps a couple of low wattage outdoor night lights would produce enough to enable the camera to function without using the spotlight at all. Maybe some low voltage landscape lighting?

Some of the RLC cameras have the ability to set motion sensitivity for different periods of each day. Disappointing that the battery powered (PIR) cameras appear not to have that feature.

Is there an SD card in the camera? I do not have the E1 Pro, but do have an E1 Outdoor. Both the Reolink 'app' and the Reolink Windows Client allow me to play back recordings from the SD card.that I placed in the camera when installing it. In addition, I use the FTP feature to send recordings to an FTP server (in case "something happens" to the actual camera.)

I learned years ago not to base decisions on "promised features" (that may never appear). If a product does not do what I need, I do not purchase it.

Open the Download Firmware web page at reolink.com(slash)download-center
Click on the blue prompt "choose your device from the list +"
Doorbell models are listed by name (not by model number).

Use the Reolink App or Client to determine which specific hardware version you have and select it from the Drop-Down menu.

Good Luck.

I have used FTP with several models of Reolink cameras to store recordings on both Cerebus and FileZilla. (Currently using FileZilla.) I debug FTP issues by setting the "debug level" of FileZilla Server and examining the log file. It is not clear (to me) from the description how SFTPGO is being hosted. (locally? on the web?) A brief look at SFTPGO on the web did not turn up information about how to configure logging.

The Reolink cameras support unencrypted FTP (which I use because both cameras and FTP server are on my local network) and FTPS. The "free" FileZilla Server does not support SFTP.

It might be helpful to ensure that your FTP server is accepting either plain (unencrypted) FTP or FTP over TLS (FTPS) and not expecting SFTP.

Home Hub documentation says it accepts up to (2) 512GB SD cards. Total of 1TB.
Home Hub Pro comes with 2TB hard drive and accepts up to 16TB hard drive.

I had assumed that screws packaged with the junction box are used to secure the junction box to the building and the screws included with the camera would be used to secure the camera to the junction box. It appears to be designed to accept MANY different camera models (the letters A, B, C... etc. should "line up" with the mounting holes in different cameras).

(Just my two cents.....) People are SO accustomed to having the option to force reboots on a regular schedule (daily, weekly, etc.) that companies like Reolink catch a lot of flak if they do not offer the feature. I have kept computers, WiFi routers, etc. on for as much as six months with no ill effects. Most "Internet of Things" gizmos do not offer the feature (smart plugs, smart light bulbs, door locks, television sets, etc.)

The product specifications seem to indicate that the internal hard drive can be up to 6 TB and there can be one external SATA drive that is up to 6TB.
https(colon, two slashes) reolink.com/product/rlk8-520d4/#specifications

There is a support article showing how to remove the internal hard drive and connect an external hard drive.

(Wanted to provide a link to the User Manual for this NVR, but I cannot find one.)

Doubt very much that (a) there is a log file, and (b) that customers would have any method of accessing it. Contact Reolink support directly (email).

I usually troubleshoot FTP issues from the Server log. (I use FileZilla FTP server which has an option for how much detail to put into the log file. Set it to 'debug' level 5.)

(I do not have an NVR..... ) Internet search turned up a Reolink document that mentioned WiFi Repeater, but reading further there were comments about "follow the WiFi Repeater manufacturer directions to..." i.e. that specific document was not talking about a Reolink branded WiFi Repeater.

(would attach a link to the document, but we're not allowed to include links in this Forum package.. sigh)

Thank you for posting this link to the archive of firmware releases. I recently installed a new RLC-810WA and every time I check for new firmware, the Windows Client claims what came on the camera was "the latest". The Archive showed newer firmware. And.... a check of the (horrible) Download page confirmed that there is new firmware.

Such a disappointment to have to go through this. (sigh)

OMG. Thanks for commenting on this "feature". All these years, my RLC cameras have supported an unlimited number of non-detection zones. (literally, no limit) The major problem was drawing them. This new "always rectangular" feature, while more convenient in a sense, is totally different. (I, also, find a limit of 4 zones ridiculous.)

The RLC-1224A cameras I installed in December allow an unlimited number of non-detection zones, but the RLC-821WA that I installed today allows only 4 of those rectangles.

Geez.