Posts made by Crimp On_62210811129

I learned years ago not to base decisions on "promised features" (that may never appear). If a product does not do what I need, I do not purchase it.

Open the Download Firmware web page at reolink.com(slash)download-center
Click on the blue prompt "choose your device from the list +"
Doorbell models are listed by name (not by model number).

Use the Reolink App or Client to determine which specific hardware version you have and select it from the Drop-Down menu.

Good Luck.

I have used FTP with several models of Reolink cameras to store recordings on both Cerebus and FileZilla. (Currently using FileZilla.) I debug FTP issues by setting the "debug level" of FileZilla Server and examining the log file. It is not clear (to me) from the description how SFTPGO is being hosted. (locally? on the web?) A brief look at SFTPGO on the web did not turn up information about how to configure logging.

The Reolink cameras support unencrypted FTP (which I use because both cameras and FTP server are on my local network) and FTPS. The "free" FileZilla Server does not support SFTP.

It might be helpful to ensure that your FTP server is accepting either plain (unencrypted) FTP or FTP over TLS (FTPS) and not expecting SFTP.

Home Hub documentation says it accepts up to (2) 512GB SD cards. Total of 1TB.
Home Hub Pro comes with 2TB hard drive and accepts up to 16TB hard drive.

I had assumed that screws packaged with the junction box are used to secure the junction box to the building and the screws included with the camera would be used to secure the camera to the junction box. It appears to be designed to accept MANY different camera models (the letters A, B, C... etc. should "line up" with the mounting holes in different cameras).

(Just my two cents.....) People are SO accustomed to having the option to force reboots on a regular schedule (daily, weekly, etc.) that companies like Reolink catch a lot of flak if they do not offer the feature. I have kept computers, WiFi routers, etc. on for as much as six months with no ill effects. Most "Internet of Things" gizmos do not offer the feature (smart plugs, smart light bulbs, door locks, television sets, etc.)

The product specifications seem to indicate that the internal hard drive can be up to 6 TB and there can be one external SATA drive that is up to 6TB.
https(colon, two slashes) reolink.com/product/rlk8-520d4/#specifications

There is a support article showing how to remove the internal hard drive and connect an external hard drive.

(Wanted to provide a link to the User Manual for this NVR, but I cannot find one.)

Doubt very much that (a) there is a log file, and (b) that customers would have any method of accessing it. Contact Reolink support directly (email).

I usually troubleshoot FTP issues from the Server log. (I use FileZilla FTP server which has an option for how much detail to put into the log file. Set it to 'debug' level 5.)

(I do not have an NVR..... ) Internet search turned up a Reolink document that mentioned WiFi Repeater, but reading further there were comments about "follow the WiFi Repeater manufacturer directions to..." i.e. that specific document was not talking about a Reolink branded WiFi Repeater.

(would attach a link to the document, but we're not allowed to include links in this Forum package.. sigh)

Thank you for posting this link to the archive of firmware releases. I recently installed a new RLC-810WA and every time I check for new firmware, the Windows Client claims what came on the camera was "the latest". The Archive showed newer firmware. And.... a check of the (horrible) Download page confirmed that there is new firmware.

Such a disappointment to have to go through this. (sigh)

OMG. Thanks for commenting on this "feature". All these years, my RLC cameras have supported an unlimited number of non-detection zones. (literally, no limit) The major problem was drawing them. This new "always rectangular" feature, while more convenient in a sense, is totally different. (I, also, find a limit of 4 zones ridiculous.)

The RLC-1224A cameras I installed in December allow an unlimited number of non-detection zones, but the RLC-821WA that I installed today allows only 4 of those rectangles.

Geez.

@joseph_1979 How would the typical consumer determine whether a specific company was providing customer support themselves or outsourcing?

Many of the Reolink cameras support FTP. I (personally) run a FileZilla FTP server on my desktop Windows computer. (Have considered purchasing a Network Attached Storage (NAS) unit, but (a) I'm too cheap, and (b) I'm too lazy to get around to it. With FTP, every motion recording can be written to a server (literally) anywhere. My Spectrum upload speed is pathetic, so I am not likely to pay for an FTP service "in the cloud".

Each of my cameras has an SD card and all of them (that can) also FTP motion recordings to the FileZilla server.

WiFi6 is backward compatible with WiFi5. I regularly connect devices which support WiFi6 to my primary WiFi system which supports only WiFi5. And I have a test WiFi router which supports WiFi6 and regularly connect WiFi5 devices to it. If the Argus camera did not connect to the WiFi system, the reason is not likely to be related to WiFi6.

Does the RLC-810W WiFi camera use standard SMA antenna connectors?
(I need to mount the camera twisted over 45 degrees toward the side and this makes one antenna included with the camera run into the base.)

I am confused. I also have an Argus 3 Pro which does NOT have FTP:

Build: 22071100
Hardware: BIPC_566MIX16M35C10E4MP
Config: v3.0.0.0
Firmware: v3.0.0.1117_22071100
Details: BIPC_566MIX16M35C10E4MPS19E0W91

This is a battery powered camera. I am not aware of any Reolink battery powered cameras offering FTP

This is a common situation with modern mesh WiFi systems. There are some brands which have the ability to force a specific connection type for specific devices. Other brands, such as Netgear, let the device decide which frequency to use. If this is a significant issue, one rather inexpensive solution is to install a WiFi extender to broadcast only a 2.4G signal with a different WiFi name (SSID) than the primary WiFi system. The TP-Link RE220 currently sells for under $15 on Amazon. Plug it into the wall where it gets a good signal from the primary WiFi system and is relatively close to the Argus 3 and define a 2.4G network with a unique name.

5G WiFi is affected by distance much more than 2.4G WiFi. Does this weaker signal appear to actually interfere with performance?