Posts made by email_525317533946102

I thought it was a problem early on so I turned off the 5Ghz in the router. I don't have this problem with any other cameras. 2.4Ghz or 5Ghz, it should connect to the same network and band as before. I'm sure it knows which band it's using. Last time this happened, I went to the settings to choose the network it should connect to (again), and the one that was already selected was my network at home that I used to set up the camera at one time. The camera was at a location about a mile from home when the connection wouldn't come back after a storm. Why was the camera trying to connect to a network that it used sometime in the past and wasn't available at that location? The cameras are not remembering the last wifi network they were connected to.

I'll try that sometime soon. The camera is about a mile away. I have to access the router there.

I have problems with my RLC-510W cameras reconnecting after a power and internet outage. I have to go to the cameras with a cable and plug it in to make a connection and instruct the camera again which wifi network it should connect to. Please test your cameras with a power loss to the camera and DSL router at the same time, and then the internet returning about three miniutes after the router restarts. A common problem in rural areas like here is that the power goes off for just a second and comes back on. It causes everything to restart including modems but the internet doesn't come back for about three minutes after the router and wifi restart. What is the problem with your cameras that they can't connect to the last network they were connected to? This has happened multiple times. I have other brands of cameras and I've never had to connect to them with a cable and tell them a second time which wifi network to use. They have had many, many power and internet outages and they always reconnect to the wifi without a problem. I don't believe your cameras are always trying to reconnect to the last wifi network they used.

I have two RLC-510W cameras, and after a storm or an internet outage (power off/on, router/internet off/on), they often lose their connection and I have to go to the cameras and plug in a cable to tell them which network to connect to, and they work fine after that. Why do the cameras fail to connect after an outage? Aren't they programmed to always connect to the last wifi network they were connected to? They're OK if I simply recycle the power but after a power loss situation where the router and internet loses power and the power may go off for just a second, the cameras can't reconnect although there's nothing wrong with the router or internet after it restarts. What's the camera trying to connect to when this happens? It appears that Reolink doesn't test their cameras enough for this situation. I have other brands of cameras that have had many power and interent losses over the years and they always reconnect to the correct wifi network. My Zmodo four camera home system has never had to be reset or told what network to connect to since I set it up six years ago.

The cameras I have with the separate people and vehicle detection adjustments never give false alarms. One camera last night had multiple spider webs moving in front of the lens and it never gave an alert although it works fine when cars or people pass by. Another camera often has a large shadow of a blowing flag moving a lot on a parking lot but the camera never sends an alarm for it. They are both RLC-510W. In the adjustments, there are also settings for a minimum and maximum size that the camera should detect but I don't find it necessary to use it, and there's a setting for how long a moving object should be moving before it records or alarms you. The problem I have with Reolink cameras is the wifi. I've repeatedly had to go to cameras and connect with a cable because it couldn't connect to the wifi after a storm. Worst thing is that I never know what's wrong because there's no way to tell what it was trying to connect to when it wasn't working. I just tell it which wifi network to use (again) and it's OK until there's a power off/on situation or the router restarts for some reason. I'm in a rural area where the power goes off and on fairly often and everyone's internet goes off and on at the same time.

If the names and passwords of the two bands are the same, change the network name or the password for one band so the the camera is forced to connect to the only one it has credentials for. If your router allows creation of multiple networks, you could make another network with a special name just for the camera.

Please go back to using two hex screws for the camera position. One screw for up and down and one screw for left and right. The single hand tightening ring is junk. I can never get it tight and get the camera to stay in position. The camera doesn't move when I tighten screws and it stays tight.

Thanks.

@jh-deckers_455414455914645
I meant the POE power injector that's the power adapter with the cables plugged into it. It sounds like from the other posts that it may be a camera problem and you'll need to get a different one.

@jh-deckers_455414455914645
AC can't come in through digital data wires like through a switch. AC hum usually comes in through the power adapter and power wire and into the camera's audio portion of its circuit board. Try swapping the POE with one that doesn't hum, and try plugging one that hums into an extension cord that's plugged into a different outlet further away.

@email_525317533946102
If you could measure the frequency of the hum and it was 60Hz, you would know it's AC interference.

@jh-deckers_455414455914645
That sounds like interference from AC power lines getting into the audio portion of the cameras. Are the cameras near anything like that? Does the hum change sound when you move the power cord around?

@reolink-fiona
I've tried that. I'll have to exchange it becuase I've spent hours and hours working with it and it's always the same problem. I've tried not going through a router by using the hotspot on my phone but it's still very slow and sometimes disconnects.

@email_525317533946102
After trying numerous times to complete the set up again, it appears the problem has something to do with the data flow being so slow that it can't stay connected or perform functions without multiple clicking on menu items and refreshing. The wifi is very strong and I've tried three networks but the problem is the same. The video moves a little sometimes but is frozen a lot. Right now the camera has disconnected and won't reconnect. The battery is almost full. The problem acts the same whether I try to access and control the camera with the Windows app or my phone app.

I just got a new Argus Eco. It seems to have a problem with maintaining the wifi connection, and the video freezes as if the connection is very slow although I have five bars on my wifi. I've also tried it with the hotspot in my phone and it does the same thing. I've been able to complete the set up a few times but usually it can't connect to the device during the last step. I've viewed it with my android app and also the Windows app, and it has the same problem with not connecting, losing the connection, and the video stopping.

@613yechiyah_447045985546485
I would reinstall the firmware regardless if it's a newer version or not. Also, don't rely on the firmware version check where you click/tap a button. Go to the web page for the camera's firmware and check the newest version number compared to your camera's version. Mine didn't see an update when I clicked but there was newer firmware at their site. I haven't had the problem you have but your firmware could be corrupted. Is it possible that someone else has access to that camera and they're doing it on purpose? Have you tried changing your password?

@lbs2reolink
Mine seems a little unpredictable after the power recycles. Otherwise it stays on the network I made it connect to. One time after a power failure at the location it's at, it connected to the 5Ghz when I had set it up to connect to the 2.4Ghz. It wouldn't have done that if I wouldn't have entered the 5Ghz password at an earlier time to check it out. I wanted it to stay on 2.4 because the signal was stronger. You'll probably have to reset the network settings in the camera settings to get rid of the old networks and passwords saved in it. The last time there was a power failure, the camera lost connection and I had to drive to the location and turn off a circuit breaker to recycle the camera power because it's 20ft. up on a pole. There wasn't a problem with the router or repeater because I only recycled the camera to get my wifi connection back. It definitely needs a firmware update to fix the connection problem after a power outage or recycle. I never dare recycle it intentionally from home because I might end up having to drive a couple miles to reset the camera.