Posts made by joseph_1979

@webarmen1_133349461975209 No static IP. It does an DHCP request on initialization and if you allow the camera to access the Internet then it will forward the private and public IP to the P2P servers. Here you can refrain the camera from accessing the Internet and you still be able to connect to the camera using the Android client. This will no longer hold if the cam IP will change.

@user_746623229407444_746623229407444 I do have the E1 OD Pro and Trackmix and able to zoom in and out on client v8.15.6. I am connected directly to the cams, i.e. No NVR.

@alex_212048909770953 Agreed. I always suggest members to have a switch in between the NVR and the camera so that one can have direct access to the cameras for a number of reasons. I assume that you have the most updated fw on both cams and NVR.

@alex_212048909770953 Go to light and switch off spot light. And for colour night vision, adjust the black/white and colour switching threshold.

@landy_767951208620204 Check out this link https://cloud.reolink.com/

According to the site, only the following cams can be bound to the cloud.

All Battery-Powered Cameras (incl. Argus Series, Go Series, Dual-Lens Battery Cameras, and Keen Ranger PT), E1 Series, and Reolink Lumus.

@rich_333749703733435 Settings are on the cameras and not saved within the application. Just add the cameras using their UID and credentials.

@sebi53990_517790820438197 Is it due to 4G coverage? If 3G (HSPA+ only....as HSPA doesn't provide the required upload speed) is more strong then you may ask support to provide you with a firmware which shall lock to 3G. I know that they did it to a customer.

@user_812059413459103_812059413459103 You're welcome. It's the Argus 3 Ultra which is WIFI 6.

@kimchigun I have no experience with this camera. It's FOV is 125 degrees which covers a larger area. I don't know what you are after.

@coconutdog_101409440162028 Was it during the night? Is the sensitivity set correctly?

@user_812059413459103_812059413459103 From the specs which can be found at https://reolink.com/product/argus-3-pro/?gad_source=1&gclid=Cj0KCQjw2uiwBhCXARIsACMvIU2Be-z0Xz_m8EOP-689TG2ieXLarLy3oS6wcxBLf6YRhVP3VFbSRUIaAjbSEALw_wcB#specifications

Wireless Standard

IEEE 802.11a/b/g/n

it is clear that this doesn't support WIFI 6 ( IEEE 802.11ax).

@barry-thomas_801231966736556 I think cat5. However, you may email support on support(@) reolink(dot)com

@barry-thomas_801231966736556 if bought from Reolink I think it is cat 5.

@lastt2_792764728987846 I had no issue with push notification. All cameras which were triggered did send the alert and I received the push notification. Any specific time window?

So the camera sends the alert to pusx.reolink.com (Message application server). From the UID, the application gets the FCM token and push the message to Google FCM. From the token, the FCM application gets the IP of your smartphone and pushes the notification to your smartphone. Could be that Reolink was performing some maintenance on their push application server in a particular region. I did encounter this and support confirmed that they did some maintenance. I asked them to leave message in the website way before the actual date and broadcast it in community, Reddit and facebook.

@user_811736275218677_811736275218677 We have asked Reolink to provide this and status for the widget feature.

@rob-bacon_109652065468548 Unfortunately no. Some customers use pushover to have rich notification by sending the email to the pushover server.

@user_811568924922088_811568924922088 Check that you are running the latest firmware (from Reolink Download Center) and Android client (4.44.2.0).

@user_667927674433573_667927674433573 Thanks for the update.

@davis-fields-solutions_679869296275701 submit your request to Reolink support.

@bernard-prenkaj_451534586732779 Then keep it. I saw a number of customers complaining about the same issue some time ago. Can you email support?

There seems to be an issue when the files exceed 2GB. Seems the application close the session for an unknown reason.

Which cameras do you have? And your PC running the client is connected to the same subnet as the cameras?