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@user_688345176162512_688345176162512 Go to Reolink Support, type in the search line "forgot, lost password" or similar. Write down your password, keep it somewhere.https://support.reolink.com/hc/en-us/
@nacster_1969 Sorry you're having problems. There's a few users on Reolink Reddit forum that are having issues as well. I have a one year old laptop running Windows 11, a Samsung phone Galaxy 22+ and the new RLK36 NVR. I haven't had any problems with the updates. I like the newest client and Android phone updates. So far the client does not freeze during live view like the prior version. A stretch mode [censored]on was added. The Android update brought back leaving the control icons visible unless you tap them. I wonder if those having problems are running on older devices or having issues with third party apps like Home Assistant, etc. I'm just guessing. Someone had problems with Java and the Reolink updates. Someone else said on Reddit in the updates some of the camera settings by default turned off. Check the server and network settings for each cam if you can, UID on, http on, etc.If you have not done so, you could contact Reolink support, start a ticket, specifically say what devices and firmware versions you are using, hopefully they can fix it.https://support.reolink.com/hc/en-us/requests/new/
@user_692173041451191_692173041451191 I lost a screw for card cover on my 811a. A while back I had bought a 500 pieces set of small mm screws on eBay for about $10. They are sold on Amazon also. The size that fits 811a is 2.5mm x 6mm. They are metric not fraction/inches. I don't know if it's the same for 823a but a metric screws set ranging from 2mm to 6mm would likely have one for 823a. Only problem, I tipped over the screws plastic case on the kitchen table. Took me quite a while to sort the little screws and put them back in their correct size bins, I used tweezers, LOL.
@mytemp2_357429820989576 When you first got/installed the cams and app you were supposed to create your own password, write it down and/or remember it. Go to Reolink Support, type in search line, forgot password. https://support.reolink.com/hc/en-us/
@user_692258092847314_692258092847314 Probably the easiest thing is to wrap it around and around and around....the solar panel mounting bracket :). Or roll it up and use a twist tie. Or install a junction box and put most of it inside. Ring has a new solar panel with plastic brackets on the back to wind the cable. But Ring cams are inferior, I don't like them and don't want to pay their subscription for full functionality.
@user_691940902326442_691940902326442 Your camera should have smart AI detection since it has a A in the model number. Go to Reolink Support site, use the search line, type in something like smart detection, human, vehicle, push notifications etc. There will be articles you can read. Also you can go to YouTube and look at Reolink cam reviews. Reolink has its own YouTube channel with info. To reduce false alerts go to Push Notifications, in Schedule turn off "any motion," only have person, vehicle or pet on. In detection settings experiment with the Sensitivity, Alarm Delay and Object Size settings if your camera has those. Cameras are not perfect, they will sometimes send false notifications with heavy rain, snow flakes, flying insects, birds, etc. But Reolink's AI smart detection which they released about two years ago has helped a lot in reducing false notifications.Check your camera firmware number, compare it to Reolink download center for that cam. See if you have the newest firmware.
Yeah, lots of things have gone up with inflation. My house taxes went up $41/month, cable bill up $15/month, car insurance up $23/month, not to mention food, gas, etc.
@rywolf01_258009613922457 Contact Reolink support. Some users prefer an older firmware version. Reolink support will often email an older version to those who want it. I have a 823A. It works fine. When a camera does not work it could be numerous problems, the camera, the POE cable, the NVR or POE switch. Contact Reolink support, they will help you troubleshoot the problem. Reolink also has a support web site with lots of info. The 823A requires 25 watts, more than other POE cams. The 410e NVR should power it but may need a different firmware. NVR firmware needs to be download onto your computer, put on a memory stick, then put the memory stick into the NVR.
This is a common problem with home security cameras. Doors with overhangs, porch roofs etc. can be very dark compared to background bright light, sunny sky. A face will be too shadowed to see it. Some brands have HDR/WDR setting. Depending how good the HDR/WDR function is, the benefit may or may not be enough to ID a face by the front door. Plus a bad guy could just lower his face with a cap or use a mask. Reolink app has a brightness control which will make the foreground brighter but the background may become brighter than you want.
@user_647659261177881_647659261177881 Reolink phone app has a on/off notification [censored]on for each camera to send the phone motion alerts. But you have to also allow your phone to use Reolink notifications. Go to phone general settings, go to all the apps listed, find Reolink app and open it, turn on allow sound notifications. I get a message pop up and sound alert with each notification. Reolink cams do not require cloud subscription to fully function. Some brands require it. Reolink cloud is optional. Reolink cams can save recordings multiple ways, to internal memory card you buy and install, NVR, FTP, email, etc. With internal memory card you can watch the recordings in the app using Playback [censored]on. The Reolink doorbell uses memory cards up to 256GB. Buy a good high endurance card, put it in the camera, format it in the app. You could watch YouTube reviews of Reolink doorbell cam, how to set up, use. I like Reolink reviews by LifeHackster channel. Also, Reolink has its own YouTube channel.
@joseph_1979 Thanks for responding. I had seen that YouTube video, but it's not the 36 channel. I contacted Reolink support, the rep. said she didn't know if a second fan would work in the 36 or not. Apparently only higher ups would know. I won't add a second fan unless I find out more. I bought a small USB powered fan at Walmart for $6 and put it close to the NVR. If I think the NVR is a little too hot I'll turn this fan on and check the HDD temps to see if it makes a difference.
I recently bought the 36 channel Reolink NVR. I like it. It has one small fan on the motherboard. It looks like there's an input on the motherboard to add another fan? If so, what kind of fan and specs would it need? The NVR may stay cool enough with just one fan, but I'd like to have the option to add another fan. I check the HDD temperatures. Thanks.
@md Nobody responded so I'll answer myself. 1. Reolink support said the NVR records to first HDD that's installed. When it fills up the recordings go to the second drive. If overwrite is on first drive, the NVR keeps recording to it. Reolink NVRs do not alternate between HDD to record like RAID capable systems. 2. Reolink support said the general motion sensor does nothing for cams with AI, it only functions with non AI cams.
@user_688480938590394_688480938590394 Try this link:https://support.reolink.com/hc/en-us/articles/900000620926-What-Should-I-do-if-I-Forget-my-Reolink-Account-Password/
Hello, I have two questions:
@reolink-fiona Yes, please announce in the future you are going to do maintenance. A lot of users could not figure out what went wrong. Telling us beforehand will help a lot.
@joseph-chircop_497308027822318 Same issue at my house. I assume something is wrong with Reolink servers? I still deploy a few Blink cameras, though far inferior to Reolink I use them as backup. My Blinks are the older models which do not require subscription.
@crimp-on_62210811129 The person who posted there's a delete [censored]on is mistaken. Reolink does not have that. Click my prior post to Reolink support page about it.
@vigy_591093180735512 You may know this but in the phone app with all the cams showing, pull down on the screen, on top you'll see little icon symbols and a + sign. You can create scenes, name them, to turn multiple cams on/off. I have my front cams and backyard cams set in scenes. I can turn them all on/off just by touching the little houses.https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App
@user_679812718014634_679812718014634 Sorry I don't know about the wires. You may be able to buy another cable from Reolink. Contact their support.
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