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@brandoncarrolleet_691346059215349 License plate reading is very difficult at night. Home security cams are not designed to do this. Some companies sell expensive license plate reader cams, some come with expensive software to analyze the footage to better ID the plate, some even do online searches to ID the owner, for a fee of course. These type of cams are used for high security, military, banks, prisons, etc. and road toll booths. At night the IR from a regular cam will reflect back from a plate making reading difficult. In order to have a chance the cam brightness needs to be turned down so the view is very dark, not much else visible except the IR reflection on the plate. Or turn off the camera IR or its spotlights, have IR or spotlight from a different source and angle so the plate can be seen better. Being able to adjust the shutter speed may help some motion blurr but not much with home type security cams.https://www.youtube.com/watch?v=ZqnW05lUHzY
@user_722724860186806_722724860186806 Do you know about scene modes? You can select some or all cameras to be turned on/off with one [censored]on. In the phone app pull the cameras live view down, scene modes is on top of them. I use scene mode to turn off cams when I am mowing the yard or in the garden. I have heard about geofencing but don't know much about it. I assume such programs might be pricey. If it needs facial recognition, device/phone recognition to be able to determine who is coming and going, I wonder how reliable it can be. Faces can be altered with hats, glasses or hidden, phones can be left in the house, turned off or not connect. Reolink detection zones are kind of like a fence, you decide where you want motion alerts to occur. https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App/
@joseph_1979 Looks like your link shows different compatible cams for their cloud than the link I posted? Maybe Reolink needs to update these.
@user_716104480747703_716104480747703 I don't know if there is new firmware for the E1 Outdoor but some Reolink PTZ cams now have a limiting function so they only go as far right/left as you control in the settings. That way it does not point to a wall. Contact Reolink support. PTZ cams are cool but their downside is they may miss an event if they follow something but out of their field of view another thing happens. It's better to have multiple fixed cameras overlapping each other's field of view than just one PT or PTZ cam. The Duo 2 with 180 degrees field of view is also a great option. My E1 Outdoor had some guard points drift. But its circuit was ruined with a close lightning strike. I opened it. You can see the motor drive shaft goes directly into the top rotating housing, no gears. I have a 823A that operates perfectly, no drift of guard points, always precise. I think the E1 Outdoor is a good cam for the money but it's just not as good a cam as the 823A.
@user_713871212949686_713871212949686 Reolink sometimes changes what cams work with their cloud and it depends what country/region you are from. They used to offer more models for the cloud but I assume rising server costs may have made them reduce them. I don't want to use the cloud. Users can record to installed card in camera, send alerts to email. Wire powered cams support recording to NVR and using another cloud storage company with FTP but you have to learn how to use FTP. Here is link to their cloud and what cams work, but I don't know how updated it is:https://cloud.reolink.com/?gclid=EAIaIQobChMI98n26t_J_AIVTRZMCh0-6wd0EAAYASAAEgKYoPD_BwE
@user_715880657940615_715880657940615 I don't think the problem is Reolink. I've heard it's because most web browers do not support yet H265 streaming which 4K cams use. I've tried the web interface. I prefer Reolink client app on my laptop which does playback in 4K. Your cam can record 4K. Check your day and night setting, resolution, bitrate, frame rate in the phone or client app. Depending on your settings the frame rate will auto drop down at night to allow more light in each frame.
@user_714875695747321_714875695747321 Welcome to Reolink Community. The Argus PT has been out for a while, I've had one since 2020. Their newest version is Argus PT Ultra, higher resolution with spotlights. Don't buy any of the older models without AI, person, vehicle detection. Before AI was implemented people would get a lot more false alerts. Reolink has a YouTube channel and one of my favorite channels is LifeHackster. He reviews a lot of Reolink cams, you can check him out to compare models. Also below is a link to Reddit Reolink forum with info about Reolink cams and there are camera specs comparison charts. The Trackmix is a popular model but I don't have one. The POE cams I have are 823A, Duo 2, 811A, 833A and a new CX410 low light. I like them all. https://www.reddit.com/r/reolinkcam/comments/133vod7/welcome_to_the_official_reolink_subreddit_please/
@user_713697605443803_713697605443803 Reolink cameras are for home owners and small businesses. They don't have all the features we may want or large businesses use, banks, prisons, military bases. Reolink has cheaper prices. Their block out detection zones are a form of geofencing IMO. In the future Reolink will likely add more features. They said they are working on motion tagging for some cams.
@user_678847467118728_678847467118728 In the download specs it says the tilt capability is 90 degrees. So if the cam is mounted level, it can tilt down 45 or up 45 degrees. My 823A is the same. If you are saying the cam is stuck in one position, try rebooting or restoring it. Restoring it is like adding a new cam, it will ask for password and you'll have to redo all the settings. You could contact Reolink support, maybe there's bug in the firmware that needs to be fixed or has been fixed.
@martinbarrett_533327547867360 Thanks for the cam info. I don't use email alerts, sorry I don't know much about that. But I assume the email alerts work like the phone push otification on/off and are triggered by the detection alarm settings.AI detection is not 100% perfect but it's much better than just a few years ago when cams could only detect any motion and not distinguish between person, vehicle, pets. AI is getting better with time. Sometimes birds, insects, heavy rain/snow, leaves blowing can cause the cam to trigger. To reduce this try using the alarm delay and object size functions. It can take some experimenting. Reolink has info about this on their support pages and there's YouTube videos you can watch. Here's good info on Reddit Reolink forum written by moderator mblaser. Scroll down to the section on how to reduce false alerts:https://www.reddit.com/r/reolinkcam/comments/133vod7/welcome_to_the_official_reolink_subreddit_please/
@n9724w_396710203670663 I don't know if you can plug one NVR into the port of another NVR if that's what you are asking. I had a close lightning strike last year, shorted out my smoke alarms, one Reolink camera, my POE switch and router. Thankfully no fire. An electrician suggested I put a circuit breaker on my main breaker box, don't know if that would have helped.
@martinbarrett_533327547867360 Nobody can help unless you are more specific. What camera model is it, what firmware are you using? Does this happne 24/7 or just at night? Cameras have different settings depending on the model. Is "any motion" setting off, if your camera has that. Try adjusting the sensitivity settings.
Downloading highest quality video is a lot of data transfer, something along the way can't handle it. Contact Reolink support for more detailed help. Maybe there is a newer firmware version that works better. I can view/control my NVR through my PC Reolink client app. But I prefer to use a TV monitor plugged into the NVR and a mouse. I have settings controls that way, easy to set up cameras, check the temps of the HDD, etc. Works great. I can download videos from NVR directly to a plugged in usb flash drive. So to preserve those videos you could bypass your router, use monitor/mouse, download the clips from NVR to usb drive, you'd have copies of them. https://support.reolink.com/hc/en-us/articles/360009060694-How-to-Cut-and-Backup-Recordings-on-Reolink-NVRs/
@joseph_1979 While installing cams some do not put the cable ends in junction boxes, in wall, etc. and their cams get stuck in reset mode or fail when moisture gets into the ends. People should know better but some don't. Users have been asking Reolink to include more specific instructions in the manual or add cable end caps. Reolink listened. Some new models have end caps like the CX410 I bought and really like. THANK YOU Reolink. They do listen. So maybe they will do something about E1 drift or at least add possible drifting in the specs.
@chris-norris270_659249440973712 This is a known issue with the E1 Outdoor wifi and also the E1 Outdoor new POE version. Reolink is aware of it. Some users have reported their E1 Outdoor has guard and reset points drift. See comments here, on Reolink Reddit forum and on YouTube. See LifeHackster's YouTube review of the E1 Outdoor POE version. In my opinion it's a hardware issue not firmware. The camera motor/gears are just not precise enough. I had a E1 Outdoor wifi and it had drift. Overall, It's still a good cam for the money though. I have a 823A. It is better built, no drift, precise. The Trackmix is also a better cam than the E1 Outdoor, no drift. Reolink please tell the truth, be honest, tell customers the E1 Outdoor can have drift problems. Being silent just makes people disappointed who may not buy Reolink cams again! I think all camera brands have released a camera that had hardware or firmware problems. Reolink needs to tell customers in the specs the cam can have drift! I don't think Reolink will fix the difting, it's in the design of the cam. Hope they prove me wrong.
@anthony_62269329690 I assume your pics are to show cams use plastic gears. They don't look the same as the inside of my wifi E1 Outdoor. Last summer lightning struck close to my E1 Outdoor and shorted it out. I took it apart. The motor shaft goes directly into the camera housing. The white plastic gears are on the side for pan, tilt. A few are seeing some monitor point drift with the new POE version like wifi version. See LifeHackster's review on YouTube. It's still a good camera for the price. Slight monitor drift is annoying but not serious IMO. My more expensive 823A is built better, more precise, faster, etc.
Once in a while a cam will get condensation inside. It most often happens with temperature changes shortly after install. Users report after mounting the cam, in a couple days the condensation clears up, goes away. I've you've had the cam for a while the seal may have gone bad, the water will not go away. This does not happen very often. Contact Reolink support. If you bought the cam from them it has two yrs. warranty.
@mamymam2013_465350299701478 Others are having issues as well. For some it's with older phones and older computers still running Windows 10 or third party programs. I have a new computer Windows 11 and newer phone. The new apps are not causing me problems. Hopefully Reolink will fix things soon. New firmware can have bugs, Reolink relies on and appreciates users who report specific problems but they need to know your operating system specific info to fix things. Contact Reolink support, let them know. Meantime nothing wrong staying with older versions that work and wait for bugs to be worked out of the new version.
@nacster_1969 I agree with you sometimes companies release cameras or firmware too early and there are problems. Reolink openly says their firmware can have issues and they actually rely on users for feedback, they appreciate the responses from beta versions so they can improve it. It can be frustrating though. Some users do not update firmware right away, they have auto updates turned off. They wait for others to experience the problems, wait for fixes then update.For examples of other brands problems, when Arlo released their first Ultra 4K camera it was so bad they had to pull it off the shelves, recalled it. One of Blink XT2 camera versions was also bad, they stopped selling it until a better version was released. Numerous brands have reported data breaches or security vulnerabilities, Amcrest, Wyze, Eufy, etc. A few years ago Ring fired several employees for spying on users live views. Look at the Google play store comments of the various camera brands. They ALL have complaints of apps not working! All camera brands have to keep up with the numerous software updates for computers, phones.As you know, there are frequent recalls of vehicles for defective parts. So while it's annoying to sometimes have problems with Reolink firmware, they do eventually fix it. They want customers to be happy. I get regular updates with Windows on my PC. When my old PC updated from Windows 10 to Windows 11 it crashed. I had to buy a new computer.
@nacster_1969 Starting a support ticket lets you send Reolink specific information privately about your devices, software programs, firmware etc. so they can analyze it and work on a fix. General complaining here may not fix your specific problems. Please contact Reolink Support with specific information. After they have worked with you privately you can post publicly here how it went.
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