@joseph_1979 Thanks for the advice

@jedi2020_32727772450952 Thanks for the advice

@md its seems like i am having a tantrum lol...i assure i am not and what you and joeseph have said is true....thankyou and i have submitted a ticket and all i can do is wait now and i will not post to such an excess in future

@joseph_1979 Of course.....thankyou and i have submitted a ticket and all i can do is wait now and i will not post to such an excess in future

@md Thankyou

I would like to thank reolink for trying to get an update out as fast as possible

IIf i seem angry about it then please read all my posts and make a determination but i will thank people when something is done so Thank you Reolink Devs

A PIC OF MY BACK 4K CAMERA ON FLUENT MODE WITH NEW 8.10.4 UPDATE



A PIC OF MY BACK 4K CAMERA ON FLUENT MODE WITH NEW 8.8.5 UPDATE MY BAD I THOUGHT WA 8.7.2

@reolink-fiona NEW VERSION IS OUT 8.10.4 MIGHT HELP SOME PEOPLE

A NEW VERSION IS OUT THAT MIGHT HELP THOSE WITH PROBLEMS

NEW UPDATES OUT AN I AM POSTING MY PICS TO SHOW not much has changed for me

@reolink-fiona i can post some pics sure
at the moment i downloaded 8.8.5...
any way here are 2 snapshots with vers 8.8.5 one is in standard mode and one is clear mode


Now i update to the new 8.10.3
and


and i just noticed a new update 8.10.4 sooooo



now what i am experiencing is pixelation almost mosiac but not ...like a real low res scaled up etc its more apparent on standard settings for obvious reasons

interestingly after the 8.10.4 new update the software is say new updat still yet the software confirms i am running 8.10.4???
maybe there is another all ready i will look
i will post this around so you can see

thanks

@reolink-fiona i can post some pics sure
at the moment i downloaded 8.8.5...which strangley says 8.7.2 when into the about info of it
any way here are 2 snapshots with vers 8.8.5(8.7.2) one is in standard mode and one is clear mode


Now i update to the new 8.10.3
and


and i just noticed a new update 8.10.4 sooooo



now what i am experiencing is pixelation almost mosiac but not ...like a real low res scaled up etc its more apparent on standard settings for obvious reasons

interestingly after the 8.10.4 new update the software is say new updat still yet the software confirms i am running 8.10.4???
maybe there is another all ready i will look
i will post this around so you can see

thanks

Having a few problems with software at the moment i would like to see in the main download section a link to lets say at least 3 older versions of the reolink client software and phone apk`s or ios equivilents.
I had to search about abit to find an older version that works for me... so a clear navigation link under the main software downloads would be a great advantage....sort of keeping everything in one area etc


Thanks

@user_692173041451191_692173041451191 I just so gutted
its like this is a simple minor problem.....no it isnt i say

@joseph_1979
So you have no problems whatsoever with this update....your not getting any low res pixelated looking streams at standard fluent or clear?
Lets break it down the old fashioned way please tell me what hardware you are running....OS and build of os
CPU ...graphics card and are all drivers up to date? what antivirus are you running ...how is it with json...java etc......are you running any other software RBG apps is the NVR firmware up to date are you using any other cameras that may introduce a problem.....
If you look in all the wrong places things take longer to find
My hardware and my scenario work ok with an earlier vers of Reolink App.... Flawlessley...and thinking i am doing the right i get a message saying reolink has an update.... do you want to download an install....yes absolutely as things should be kept up to date most times

Hardware hasn`t changed App has ...it really is that simple so you can if you like quote all the coding problems in the world to me...Its a CCTV app with not a great deal to do compared to other apps?.it does nothing to change that i bought a product from reolink
that is giving me problems..... before you educate me further.... I wasnt told when i bought it that there may be issues down the line and i may have some down time from time to time.

If i am disrepectfull i apologise for that...... how is your experience and coding and knowledge anything to do with solving the Reolink client application for windows....when your just a voice here but have no direct invlovement in the coding of the software?. To be clear by direct i mean you actually at a keyboard coding Rust or whatever...not by passing on messages from us humble folk that keep reolink alive by buying there products.
Are you the developer of this software...if so then i direct my problems towards you.....by definition moderator is to ???

A support ticket is quite private wouldnt you think and doesnt get the importance needed sometimes.....
I imagine your looking for me to be really disrepectfull as you call it...so you have an easy option to ban me and sweep the problem under the carpet eh?
Software from day one has always been buggy ... versions improve the bugs and also new ideas an implimentations are put in to better the user....WHAT i am saying is this was released in MY opinion before enough testing was done.

Oh please say in detail what i said that was disrepectfull so i am clear on what actual insults i made here.

Now that aside just do what you have to do as in anything but working software...simple!!

My Grammer is awfull but reads OK


I would class disrepectfull as saying something like " Take your time Reolink we have all day and it if security was only slighlty disturbed then its ok "
But thats my opinion again
People dont just go away sometimes when they are angry about there products failing on software and when they see after days nothing but talk its frustrating to them...maybe you could look past all this and see that ...thanks

An admin has responded to me and i am posting here for those having probs with the new client to see

Reolink Fiona ADMINISTRATORS  @Nacster

about 6 hours ago

@nacster_1969 Hi there, we are working on the issue you have feedback on this forum. We care about this a lot. If possible, you can send some screenshots to the support team and then we can find more issues. You can submit a request here, Submit a request – Reolink Support.

@reolink-fiona Ahhhh thankyou so you admit there is a software problem here.... that is all i need and now rest.....i would advise to take a look at the code from the previous version and examine the changes your team have made.

I wont tell you to monitor windows updates and how they would effect your software as that would be silly as your people know how to do there job as that is what they are paid for...thankyou

@md Good for you and im glad your ok...but the majority are having issues....i have 2 mini pc`s one large desktop 2 laptops and a phone and i have the same problem across all of them except for the phone as the screen is small i couldnt say if its good or not lmao. Some run win 10 some run win 11 and the age varies from 3 years to 1 years...having worked in IT in the past and fitted cctv as a job 5 years ago....also building pc`s as a hobby and working on electronics since the ZX81 ( look it up lol)...i would like to think i can tell when something isnt working and its not the fault of my equipment. As i appreciate your equipment works great ....... It really doesnt help me does it? As a side note you cant make a determination between a samsung and a pc as the o.s are so very different so saying android o.s works fine means nothing to windows os working!!!!

I think i will voice my problems here so the community can see it also fully thanks.

Again any Reolink voice here???????????

INSTEAD OF LETTING US KNOW ABOUT NEW PRODUCTS ....IT MEANS NOTHING IF THE SOFTWARE TO RUN IT IS BAD

IT HAS BEEN 3 DAYS FOR ME
NO NEWS OF A TAKE DOWN OF THE NEW FAULTY UPDATE

NO NEWS FROM A REOLINK DEVELOPER OR SOMEONE FROM REOLINK (RESPECTFULLY I DONT NEED TO HERE FROM A MOD TELLING ME WHAT IS OBVIOUS TO ME AND WHAT I ALREADY KNOW )

AT LEAST SAY YOU ARE WORKING ON THE PROBLEM IN A POST

NOT EVEN AN OFFICIAL POST FROM REOLINK FIONA WHO EVER THAT REALLY IS .... ABOUT USING THE OLD VERSION WEBSITE NAVIGATION IS SO BAD HERE YOU HAVE TO LINK FIND LINK FIND ETC

PLEASE PLEASE PLEASE SAY SOMETHING REOLINK!!!!!!!!!!!!!!!

INSTEAD OF LETTING US KNOW ABOUT NEW PRODUCTS ....IT MEANS NOTHING IF THE SOFTWARE TO RUN IT IS BAD

IT HAS BEEN 3 DAYS FOR ME
NO NEWS OF A TAKE DOWN OF THE NEW FAULTY UPDATE

NO NEWS FROM A REOLINK DEVELOPER OR SOMEONE FROM REOLINK (RESPECTFULLY I DONT NEED TO HERE FROM A MOD TELLING ME WHAT IS OBVIOUS TO ME AND WHAT I ALREADY KNOW )

AT LEAST SAY YOU ARE WORKING ON THE PROBLEM IN A POST

NOT EVEN AN OFFICIAL POST FROM REOLINK FIONA WHO EVER THAT REALLY IS .... ABOUT USING THE OLD VERSION WEBSITE NAVIGATION IS SO BAD HERE YOU HAVE TO LINK FIND LINK FIND ETC

PLEASE PLEASE PLEASE SAY SOMETHING REOLINK!!!!!!!!!!!!!!!

INSTEAD OF LETTING US KNOW ABOUT NEW PRODUCTS ....IT MEANS NOTHING IF THE SOFTWARE TO RUN IT IS BAD

IT HAS BEEN 3 DAYS FOR ME
NO NEWS OF A TAKE DOWN OF THE NEW FAULTY UPDATE

NO NEWS FROM A REOLINK DEVELOPER OR SOMEONE FROM REOLINK (RESPECTFULLY I DONT NEED TO HERE FROM A MOD TELLING ME WHAT IS OBVIOUS TO ME AND WHAT I ALREADY KNOW )

AT LEAST SAY YOU ARE WORKING ON THE PROBLEM IN A POST

NOT EVEN AN OFFICIAL POST FROM REOLINK FIONA WHO EVER THAT REALLY IS .... ABOUT USING THE OLD VERSION WEBSITE NAVIGATION IS SO BAD HERE YOU HAVE TO LINK FIND LINK FIND ETC

PLEASE PLEASE PLEASE SAY SOMETHING REOLINK!!!!!!!!!!!!!!!