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Andi Stoia
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franckk119
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Hi everyone!
Today I would like to share tips about some useful features in the APP. You can see below to find if there are features that you haven’t tried or understood enough.
Using the scene mode, you can design different scenes to control the alarms and record buttons of all the cameras. You can set push, record, audio alarm and email notification in the scene mode.
To set up the scene mode like home/away modes, it can be convenient for one situation where you don’t want to receive the notifications at home but need to receive them when away. You don’t have to enable/disable the notification for all the cameras one by one.
1. Slip the Devices interface down and find the Scene Mode configuration entrance.
2. Fill in the scene name, select a scene icon, and choose the alarm options for different NVR/cameras. Save the settings and the scene will be created.
3. Tap the created scene button to activate the selected cameras. You can add more modes you like or edit/delete the created mode
Our APP uses Hardware decoding and software decoding to decode the video (display the video on the mobile phone/computer).
What are the hardware decoding and software decoding?
Hardware decoding is to use the mobile phone/computer's own decoding chip for analysis. This will decode faster, consume less CPU, and generate less heat. However, because the decoding is provided by the hardware, some mobile phones/computers may exist compatibility problems.
Software decoding is to use the programming algorithms to parse out and display video data. This will decode slower, consume higher CPU consumption, and generate more heat. When decoding higher-resolution videos, poorly performing mobile phones may not be able to decode the videos. But there is no compatibility problem with this decoding method.
When will the hardware decoding act?
Hardware decoding will act when the APP play and playback the video in the mainstream(clear mode). If the hardware decoding failed, it will switch to software decoding.
When can I disable the hardware decoding?
If you fail to live view or playback the video in clear mode, you can try to disable the hardware decoding.
The left menu on the device page->setting->Hardware decoding
Our APP allows you to choose different notification sounds. There are four options, Classic, Soft, Loud, and Default. Choose the one that you like most!
The left menu on the device page->setting->Notification sound
(1) Why don’t I have the notification sound setting?
It isn’t available for some devices, where UID is beginning with xcptp. If you don’t find the notification setting, please try to delete such devices and set the sound. Then you can add back the device again.
(2) Why do I choose the classic/soft/loud sound but it will be changed to the default sound later?
If you don’t find the devices with the UID beginning with xcptp, please try to disable the push notification, enable it again, and choose the notification sound. If it can’t work, please try to reset the device or upgrade the firmware of the camera.
Picture-in-Picture(PIP) allows you to watch the live view while using other apps on your mobile.
Live view page->Three dots->Picture-in-Picture
Why isn’t available in the IOS?
Our device can’t realize the Picture-in-Picture function in IOS now. There is some compatibility problem between our device and the IOS. If there is any news, I will let you know.
Stretch mode can stretch the image to fill the screen while live view. If you think that the ratio of the video doesn’t fill the screen, you can use this mode.
Initial image
After enabling the Stretch Mode
The left menu on the device page->setting->stretch mode
Comment below if you have any problems.
@dabernstein_529805973545215
Have you enabled the audio recording? You can find the setting via Advanced->Record Audio
https://support.reolink.com/hc/en-us/articles/900000790246-How-to-Turn-on-Audio-on-Camera-Live-View-via-Reolink-App
@inge_241341868548265 The audio recording will disable the audio record of the camera. So there is no audio sent to the APP. So if you want to listen to the audio on the live view page, you need to enable the audio recording now.
@brazoayeye_545249048760515
If you don't want to connect it via the router, you need to set up the static IP once it is changed next time.
Here is an instruction for you to connect the camera to PC without the router, https://support.reolink.com/hc/en-us/articles/360007634973-How-to-Connect-Your-Cameras-Directly-to-the-PC-and-Log-in-via-Windows-Client.
Also, if your router don't have an Internet, you can also connect the camera to the router and access it in LAN via our PC Client without the Internet access.
@waffleklin_546582347428061 Hi there, our tech would like to have a further check. You can give a video of how the camera not working to the support team and they will try to have a further check for you. Submit a request here, Submit a request – Reolink Support.
@jp_303544246644872 That will be a good idea for the camera improvement. I will transfer your request to the product team to seek possibilities.
@alvaro2 Thank you for your suggestion! Besides, we will have upgraded versions of the E1 series. They will support person/pet detection. E1 Zoom and E1 Pro will support auto-tracking. All your suggestions will be forwarded to the product team.
@martinbarrett_533327547867360
What's your NVR and camera system information? What's the bitrate you set? If the bitrate is set too high, the pre-record time will be shorter. You can try to lower the bitrate.
@joseph-chircop_497308027822318 I will try to contact the product team about the firmware. We need to have a more secure solution for all the users with different versions. If you need the E1 Outdoor firmware now, you can directly contact our support team to get it. Submit a request – Reolink Support
@faasio82_480971996033257 I saw that you have set the maximum object size. Can you try to not use this setting to see if it can be better? You can set up the alarm delay time to filter out some vehicle false alerts too.
@lbs2reolink You can find out the system information on your APP device information. You can just click the top banner in the APP setting. Here is an instruction, https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App.
After checking the hardware version, you can compare it with the hardware version the support offer you when they send you the firmware.
@nyisles016_255174555549883 It will sell for around 350$ including a solar panel and 32GB SD card. 
How to buy it for more discount when it is on sale?
You can spend only 2$ for a 20$ coupon for the KEEN Ranger PT from June 6th to June 27th! This coupon can be used during the pre-order time(From June 28th to July 29th). Hurry up to keep the coupon!
Buy the coupon via https://bit.ly/3ObX6oU.
@811965_422259297169594 Hi there, you can try to upgrade the NVR firmware or reset it. After reset, your UID won't be changed.
When you connect the NVR to the phone APP, there will be a QR code recorded on your phone too. You can check.
@robert-leyzerovich_519547077562499 Is your phone Android or IOS? If it is android, we have a separate volume setting for the two-way audio.
You can adjust it on the two-way audio page.
@robert-leyzerovich_519547077562499 That will be a good feature. I will transfer your request to the product team to seek possibilities.
@andy_470311781601442 What's your Client version? The latest Client version is v8.7.3. You can download the Client and try again.
App & Client - Reolink
If it is the latest one, you can try to reinstall the Client and see if it can work.
@robert-leyzerovich_519547077562499 I don't know if I have misunderstood your feature request. If so, you can correct me. There is a custom siren function for the built-in siren camera. You can pre-record a message and it will sound when the motion is detected.
Guide: https://support.reolink.com/hc/en-us/articles/900000628463-How-to-Set-Custom-Siren-Sound-on-Reolink-App
@faasio82_480971996033257 Hi Fassio, can you give some examples like videos of the wrong detection? You can also provide your alarm settings details for me to check.