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Thanks for your feedback. We have noticed your strong need and are trying to add more features including this one for the Doorbell camera. Our engineers are working on the new firmware now. Please stay tuned.
Hi all， We know that the demand for home automation is vast. Our goal is to develop a Reolink ecosystem that incorporates home automation in the long run. We provide you with the camera API user guide, and we also would like to know about your project! Please feel free to tell us where you plan to use them. Let us hear your ideas Link to the latest Reolink Camera API User Guide: http://bit.ly/3nF4mB5. This guide contains instructions on how to use and integrate the API effectively. This is also a simple and straightforward reference manual. It has all the information needed to use the API and detailed information about functions, return types, parameters, etc. It also provides tutorials and sample support. What‘s New
Hooray! Here also comes the good news. Many users have requested Webhook support for AI detection of third-party integration. Our tech team is working on this project. If you have any requests, please share them with us to make our work better.----------------------------------------Updated: We have added some privacy terms in v8. The link above is updated.
Hi everyone, the webhook has been in our evaluation process now. But it may need some time to complete. Thank you for all your feedback. If there is any news, I will let you know.
Hi all,Thank you all for being so supportive of our doorbell camera. Your voices and thoughts are valuable to us. We have collected much feedback from you since the doorbell was released, and we have made improvements such as new features and changes in this firmware. Find out if there is one you want.Download the firmware via https://bit.ly/3K6BGc0.
1. Added new Google Home/Alexa support features!! - Hooray! More features are supported in the Google Home/Alexa. Play your doorbell in the smart home now!What supported: Google Home: Live view Wake up by voice(on schedule) Notification(on schedule): MD/Person/Visitor notification Alexa(Beta): Live view Two-way audio Wake up by voice Notification(on schedule): MD/Person/Visitor notification *On schedule means that the features will be available after the Cloud server update.2. ONVIF with two-way audio support using RTSP Many users ask for this and we have heard it. Try to use the two-way audio on third-party software with this new firmware. 3. Add Doorbell Button Sound: Does the doorbell ringing sound too loud when pressing the doorbell? Here is an option for you to mute. (App 4.37)4. Added Status LED setting under Light: you can turn off the doorbell’s status light at night. (App 4.37)5. Added the Iframe multiplier selection(GOP multiplier selection) The setting is to adapt to the settings of third-party software like Blue Iris. We suggest using the default setting. You can adjust the interframe space settings if the picture quality needs improvement.What is GOP? A GOP is a group of consecutive pictures. A GOP(Group of pictures) is the distance between two iframes, measured in the number of frames or the amount of time between iframes. For example, if an iframe is inserted every 1 second into a video at 30 frames, the GOP length is 30 frames or 1 second. How to set interframe space? So in our Client, interframe space sets the number of frames between two iframes. You can choose multiple frames for both clear and fluent modes. 1X means one multiple of the frame rate you set. 2X means two multiples of the frames. For example, if you set 25 FPS and 2X, the distance between two iframes will be 50 frames. 6. Modified frame rate feature Setting->Stream->Frame Rate We have modified the Auto frame rate mode feature to adapt to the complicated night environment. Auto now means the gradual frame rate drop, where the frame rate will be changed based on the brightness instead of a direct drop. This setting will guarantee the clarity of the video first. Constant means the fixed frame rate, which can guarantee the smoothness of the video first. 7. Added Black & White and Color switching Threshold in the advanced setting under Display. You will be able to adjust the range of CDS value.8. Work with IOT devices. (Configure via Reolink App only)
@t-maciek_382830390239374 Thank you. For the MQTT support, I have told the product team about this to have further evaluation.
Our engineering is reviewing the feasibility of implementing this idea. Thank you sincerely for sharing your thoughts
Testing the Beta Doorbell...
Hi all,TrackMix PoE/WiFi firmware is available on the download center now. We have added the tracking schedule & tracking range in the firmware to avoid the blocking of the wall and respect privacy. Besides the TrackMix series, these two functions will be available for RLC-823A/RLC-523WA/E1-Outdoor with the future firmware. Only APP/Web have these settings now. The 8.8.4 desktop Client will add these settings. Stay tuned!Download the firmware via http://bit.ly/3guiZUF.You need to download the APP v4.34 to use the new features. Download the new APP via the Google play store/Apple APP Store.Know more about the update in this post, https://community.reolink.com/topic/4522/app-v4-34-update-add-tracking-range-fix-sensitivity-bug.Changelog:1. Added the auto-tracking schedule. (Only for APP/Web.)Web/APP: Alarm settings->Tracking schedule2. Added auto-tracking horizontal range. (Only for APP/Web.)Web/APP: Alarm settings->Tracking horizontal rangeTracking range means that you can set up the left/right limit to define the range of the auto-tracking. We will add the display of the left/right position when adjusting the position in the future update.3. Added the time settings to stop tracking and returning to the monitor point after the object stops and disappears. (Only for APP/Web)Web/APP: Alarm settings->Time to stop tracking4. Added fixed frame rate and monitor point settings on the Web Client.-If you choose Fixed Frame Rate(fluency first), the frames will be fixed and not be automatically adjusted for night vision.-If you choose Auto Frame Rate(clarity first), the frames will be automatically adjusted for night vision to guarantee the image quality in dark.5. Added preview images in Preset point. (PTZ)6. Optimized the auto-tracking function.7. Reduced the smearing issue when the camera Pan&Tilt.
HoHoHo,Thank you all so much for sharing your warm Christmas wishes here! Your expectations and blessings for Reolink are well received! Merry Christmas and best wishes to 2023 and beyond.We have randomly selected 17 winners from all platforms! Your Christmas gift from us is Argus 2E.Congratulations to the winners!Community：
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We will contact the winners within 48H. Remember to check your PM!
@t-maciek_382830390239374 This is on our schedule. But it is still under development now. Don't worry! I will tell you when it comes.
Hey friends! We surveyed doorbell cameras back in June and learned that Reolinkers needs video doorbells with the demands of easy installation, budget-friendly, rich features, and stable internet connection. We will try our best to reach your needs. Now let's enjoy the appetizers. (๑˃̵ᴗ˂̵)ﻭBasic Version Doorbell Camera:Power: hardwire AC power supply 8-24V AC, or DC 24V.Video Resolution: 2KAudio: Two-way audio with noise cancellation.Detection: Motion detection + AI detectionStorage: Micro SD card or Reolink Cloud or Reolink NVR.Wi-Fi: 2.4GHz/5GHzSmart Home: works with Google Assistant /AlexaSupport third-party softwareNote: The above specs may change.Thank you all for your patience and interest in the doorbell camera. I'll keep you updated about the design and production of the doorbell camera.Feel free to comment on the feature you would like for the doorbell camera.-------------------------------------------------------------------------------------------------------------Updated:The doorbell trial is open! Hurry up! Click here to know more, https://bit.ly/39Ce0gX.
Hi everyone, now our tech has considered one feature in the webhook. Do you have any ideas or opinions about this?Q: Does each event type(person/vehicle...) correspond to a URL? Or that multiple event types correspond to one URL, and different event types are distinguished by load information?If you have any requests, please let us know.
Hi guys, Many of you may receive an email from Google that you may lose access to Apps that are using less secure sign-in technology on May 30. "To help keep your account secure, starting May 30, 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password."Some users may be confused. “Does it mean that I can no longer receive the email alerts using the Gmail from the Reolink devices? Should I change to another email?” Don’t worry. You can still use Gmail to receive alerts from the Reolink devices. But you need to use the APP password generated by Gmail. Here is the how-to guide. 1. Enable two-step verification in GmailThe APP password will only be available for the account that enables the two-step verification. You can follow the guide in the Google support center to enable it, https://support.google.com/accounts/answer/185833?hl=en. 2. Generate the App password for Reolink APPYou can have the step-by-step guide in this article, https://support.reolink.com/hc/en-us/articles/360039461654-How-to-Generate-an-APP-Password-in-Gmail-Email-Account. 3. Copy the APP password and input it as the email password in Reolink APP/Client. Using app passwords is a more secure way, no matter for your mailbox or Reolink device. After you successfully change your email password to the app password, you can still receive email alerts from your Reolink device normally. (If you find the email error in the Reolink APP, you can use the APP password to try.) Please let me know if you have any questions.
Hi everyone, we have updated the API recently. For the webhook, we are still working on it. You can check the API here first, https://community.reolink.com/topic/4196/reolink-camera-api-user-guide_v7-update-in-sept-2022.
@lbs2reolink Don't worry! It is not chosen by the order.
TL;DR:I will explain more technical information about TrackMix in this article.--Dual lens and Dual view: With a wide lens and a telephoto lens, you can view both the full images and detailed images. --Dual tracking: There are three tracking modes including digital tracking, digital tracking first and PT tracking first. The tracking range and recommended scenes of these three tracking modes will be introduced.--Software preview and playback: Both dual-view and separate views can be shown in the APP, Client, and the NVR.Hi y’allHere comes the TrackMix! You can view both full-view and close-up images of the same event synchronously on the same screen(dual-view) with this camera. TrackMix is a 4K dual-lens PTZ camera with 6X hybrid zoom and dual tracking. Now the PoE version and wifi version are on pre-order. There will also be battery versions in the future.To help you to know more about the features of the TrackMix, I would like to explain more about the aspects of the dual lens, dual view, and dual tracking, which are also different compared to the previous Reolink PTZ cameras.
There are two lenses in TrackMix. One is a wide lens and another one is a telephoto lens. The telephoto lens will automatically show the tracking target of the wide lens in a detailed image. With the wide lens and the telephoto lens, you can view both the full images and detailed images. You can know details about the resolution, AI detection, and zoom of the TrackMix here.Video Resolution:Up to: 3840 x 2160 (8.0 megapixels) at 25 frames/secAI Detection: Person/Vehicle/AnimalThe camera will detect and track the person/vehicle/animals. Only the wide lens has the AI detection ability. You can view and track the details of the detected object within the telephoto lens.6X Hybrid ZoomTrackMix is with 6X hybrid zoom. The FOV of the wide lens includes the FOV of the telephoto lens. So the zoom factor is related to the switch of these two lenses. The relationship will be as follows.--The telephoto lens will be used when the zoom is ≥ 2.7 times.--If the tracking target is within the FOV of the telephoto lens, it can zoom from 1.0 to 6.0 times. --Once the target leaves the telephoto lens and falls into the view of the wide lens, it can zoom from 1.0 to 2.6 times.
There are three tracking modes including digital tracking, digital tracking first, and PT tracking first. I would like to introduce the tracking range and recommended scenes of these three tracking modes to you.1. Digital tracking--Track the object within the area no larger than the range of the wide lens. If the target is out of the wide lens, the camera will no longer track the target.--The telephoto lens will only show the digital zoom image of the wide lens without PT. Recommended Scene: Monitoring area≦100°and monitoring distance about 10m2. Digital tracking first--Track the object within the area of the wide-lens first--PT when it is about to reach the edge of the wide-lensRecommended Scene: Monitoring area>100°and monitoring distance about 10m3. PT tracking first--Track the object within the area of the telephoto lens first--PT when it is about to reach the edge of the area of the telephoto lensRecommended Scene: Monitoring area>100°and monitoring distance about 10m-15mYou can view some user video examples and technical explanations of these three tracking modes in u/zincer1000’s review. (Link provided at the end of the post.)The camera will automatically zoom in and out when it tracks the target. This is because when the zoom factor is too large during the tracking of the wide lens, the FOV will be too narrow, which will be easy to lose the target. Zoom in and out when tracking can determine the position of the person and zoom in a more correct way. We have optimized the logic of zooming in and out based on the feedback of the testers. Thank you so much for all your help here.
Both dual-view and separated views can be shown in the APP, Client, and NVR.APP: You can click this icon beside the camera setting icon to switch the preview mode. If you set the dual-view on the camera display page, you can preview or playback in dual-view. If you set it to a separate view, you can preview or playback the wide-lens and telephoto lenses separately.Client: You can click the “split” icon to preview two views and double-click the screen to playback in dual view.NVR: Only occupy one channel and show dual-view or separated view(Need to update the NVR firmware to show two views. Available soon.)Dual-view in full-screen view: one view in a way of Picture in Picture. (Update: only the NVR with N7MB01 and N6MB01 can view in PIP. But we will try to make the AI NVR with HV.H3MB18, N3MB01, and N2MB02 work in PIP. If so, we will update the firmware. )Updated on August 18th: The NVR with HV.H3MB18, N3MB01, N2MB02, N7MB01, N6MB01 and N5MB01 can work in PIP if you update the latest firmware version on the download center.)Dual-view in multiple views: two views. Separated view: Choose to view wide-lens or tracking images as you likeRecording: Two separated videos will be recorded on the SD card or the NVR.Would like to know more details? You can search “TrackMix” to read more user reviews on our Reddit or website community. Link to review on Community:
Review on Reddit:
Hi there,The TrackMix is coming soon! Subscribe Now & Be the first to know when it is ready!What:
The 4K dual-lens cameras are equipped with a telephoto lens and a wide-angle lens, synchronizing a wide-angle and zoomed view on the screen. Free your mind and hands as well, since it can automatically track and zoom in on the detected objects.Subscribe via https://bit.ly/3VcNBJK.We will have a more specific feature explanation soon. View the below video to see more first!
Hi all, Today our new Community launches! Besides the new UI, we also add the video local upload functions and optimize the user experience. (video upload guide listed below.) Now let’s welcome our new mods, @joseph-chircop_497308027822318 , and @big_ted! They actively share valuable answers with members and consistently create meaningful discussions in our community. I am so happy that they are willing to accept the invitation as the moderator of our Community. The Community is powered by all of you. Let’s create a colorful and helpful community together! Video upload guide:Before submitting, you need to agree to the term. (ps: The H.265 video is not supported because of the web browser limit.)After submitting, the video will show like the below picture.If you want to embed the youtube video in the post, please check this guide, https://community.reolink.com/post/14490.
Hi guys，Christmas is only a few days away, and New Year is around the conner. What are your Christmas wishes? Share your wishes to your family and friends or share your expectations for Reolink and win a free camera and coupons! Now write them down and share in Reolink Community. We will carefully read each of your cards. Thanks for your warm wishes. Write & share now via: http://bit.ly/3v7AwWxWhat：How to enter: Write a holiday card and share to Reolink Community.Time: Dec. 20th–Dec.22nd, 2022Winners: Randomly select 24 winners from all platforms.Winner announcement: Dec.24thJoin now!
Hi RLC-823A 16X users, The new firmware for RLC-823A 16X(v3.1.0.1646_22122622) is available on our download center now. Download it via this link:https://bit.ly/3Gu8Bqn What’s New:1. Added Auto tracking feature.2. Added 3D Zoom feature: Drop a box, and the camera will automatically zoom to that zone.Web Client only(App&Client will support in later version)3. Added New Frame Rate Mode: improve smearing issue under night vision.4. Optimized PT control.5. Optimized the image effect and solved the problem of color difference in some scenes.6. Optimized AF focusing.7. Fixed bugs. Please kindly comment here if there is any problem. Thanks!
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