• Just updated the firmware for one of my RLC-410WS (Version: 1169_16070803) now in the Device settings I no longer have an SD card button and I no longer have a record scheduler button, There for without the SD card button I can not format SD card. Any help would be appreciated.
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  • Hello: Is there a way to turn off the LED lights on either the RLC-410 or the RLC-423? I find that they tend to illuminate objects close up to the detriment of the view toward the back. I have my own, outdoor lighting that should be sufficient. Is there a way to turn off the LED lighting through th
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  • So I want the camera, which is in a corner to do about 75deg. I want it to start at the right side, then scan about 75 degrees and then go back to the beginning (reversing direction). I don't want it to look at the corner wall which is behind it, although I guess I can speed it up, so it goes thru t
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  • I've been working with your team via e-mail. Today I downloaded the 'pak' file. I followed your instructions; format to FAT32, copy the PAK file to USB, plug it in and so on. After a couple of minutes, the NVR rebooted and now nothing. The display won't come up. The lights are on in front, however,
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  • I have a RLN4-210W system. Firmware and software up to date. Issues with all four cameras, tho they differ. One camera sends alerts (setting at 48) every two-four minutes while using infrared (nighttime), one sends alerts occasionally (testing by walking in front of it), but the picture is black, ag
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  • Looks like my images and video close up is clear and sharp. But more then 5 feet away is not. Much blurrier not crazy but it doesn't look like it focuses in on any distance. Am I missing something. undefined
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  • I recently purchased the 8 channel NVR kit on Amazon with 2 dome and 2 bullet camera and got it all installed. I'm having an issue with one of the cameras not switching from b&w to color in the daytime. If I unplug the cable to that channel and plug it back it, it goes to color but I don't really fe
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  • How do you install the weatherproof plug over the Ethernet cable end to attach to the camera? the end is too big to fit thru the plugs hole. the only way i can think of is to cut the end off, feed the cable thru and replace a new end on to the cable. undefined

  • I've had 2 RLC-410WS's up for about 3 days now and I love them and was considering getting a few more, how ever the night vision in one of my two models has stopped working. As the sun started setting this evening, the camera appropriately switched to greyscale, how ever the image got darker and da
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  • We have an RL-210 NVR system connected via HDMI cable to a TV. We aren't getting sound on any channel on the TV but are able to get it on the Reolink APP. What is the solution?
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  • Hi I received my camera's some time ago, and changed the passwords. Now that I've got around to installing them, I've forgotten the passwords for the camera's! Is there anyway I can reset them?
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  • Where and how you can buy the missing power cord 18m that was missing in the box and where you can buy the power supply itself because this box is broken. on page never see accessories undefined undefined

  • I have an RLC-423 and I've configured it to save files to a local FTP server. The file extension is .264, but I'm unable to play the files back with any applications on my computer. What format are the video files in? How can I play them back or convert them to something I can play back? Thanks fo
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  • Hello, Is that possible to connect my 420 to a cloud service as Angelcam? Is not, how I record "motion" out of my house (where my 420 is). Thanks, Hernan.
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  • I just purchased the RLK16-410B8 kit and will need to run some cables to support it. Should I run Cat 6 or Cat 6A and I am assuming shielded? The maximum length of cable is 330 feet, correct? Thanks.
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  • I am using the RLC-410S. I set my time zone and select the Daylight Saving (DST) mode, and the clock time is set correctly (with the button labeled "Synchronize Local Time"). But, when I enable the NTP server for automatic operation, it sets the time +1 hour from the local time. It seems like the NT

  • I have a RLC410 with the latest firmware and recently noticed that the clock is out of sync. The clock can slow down 3 to 4 hours per day. If I reboot the cam, the time will sync again. Is that normal?

  • I'm considering installing the NVR unit in a spare storage room that can reach about 100 F or so during hot months of the year. Would this be a concern for the NVR unit?
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  • Hi, I'm an idiot. I got the RLC-410, set it up by the computer, it works. Then I went to set it up by the garage. Question (and I can't find the answer anywhere): How is this "POE" if I have to connect the DC power cable in the attic? Is there something I'm missing? The DC power connector is attach
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  • One camera I have will not pass the email test with either gmail or yahoo mail. I set it with it's own email settings and then tried with the exact same email settings as another camera that emails just fine. It still fails the test. Any suggestions would be appreciated.

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