New update 8.10.3 fails

[autopro_621753483612268]

With the latest update for software 8.10.3 the Zoom, Torch etc do not appear on hovering the mouse over display,
also the presets cannot be accessed, not good!
so gone back to 8.8.5 version to get features back!

[Dominique_416288890810593]

@autopro_621753483612268

I also have trouble and can't use the "PTZ" function. How did you go back the previous version of app ?

[Crimp On_62210811129]

This morning 8.10.2 announced, "New Software Available" (8.10.3). Did the update, program restarted and again said, "New Software Available"

The spot light feature appears when mousing over a Live Feed. (Have no cameras with Zoom feature.)

[joseph_1979]

@crimp-on_62210811129 So in 8.10.3 they brought back the full screen icon. However, it still has the issue of the stream resolution defaulting to FLUENT irrespective of what resolution you have set it previously. This occurs only if the pc running the client is connected on a network other than that to which the cameras are connected to.

[Nacster_1969]

@joseph_1979 i agree and i am so angry at the moment...these are easy problems to fix and this update should not of been released till it was tested across plenty of sample machines......your lucky lol....my problem is my images are now low res and terribly pixelated...on 4k cameras at that lmao ...its a joke and i have posted 10 times across various topics ...and DM directly but not even an explaination

[rick_499100824453285]

Just updated to V8.10.3 now nothing is working can I go back to my last version?

[Nacster_1969]

@rick_499100824453285 you need to use an earlier version i think the mod has a link....:) Reolink are away for 1 year so expect an answer soon....sorry but im so pissed right now about it ...and what its has cost me

[big_ted]

@nacster_1969
check if you do have 2 versions installed. I uninstalled the old version as both were there.
now everything works great in the new client on all my cameras.

[trelower2_471448109822110]

@big_ted Being as another moderator in a different thread is stating that the latest update is 64bit and installs as a separate entity just how do you think this will fix anything? The old one is 32 bit so can not be overwritten by the new, broken/not fit for purpose, update.
Maybe moderators should be getting onto Reolink and pressing them to sort this out instead of trying to get end users to sort out this problem. They have not even spoken or replied about this problem. What a sham company as even Microsoft, the undisputed masters of sending out broken updates, say sorry and acknowledge their errors!

[big_ted]

@trelower2_471448109822110
It fixed all issues for me thats why i suggest it. I had 2 versions running but only 1 would show cameras, other wouldnt. after uninstalled old version I have all my cameras working perfect. no issues.
I suggest this to fix the problem quickly, or go back to a previous version, your choice.
Mods have reached out to support and hopefully Reolink fix the issue.

[RailFan Arizona_485965826351268]

@big_ted

Broke mine and now I lost all my remote cameras! You are a FAKE!

[big_ted]

Mate not fake, just trying to help, no need for insults. As i said this is what i did to fix mine and now i dont have any issues. sorry it didnt fix yours.
I hope reolink fixes this asap though
another member posted a link to some older versions if that helps some people to roll back.
https://www.dropbox.com/scl/fo/0cn8wc9pndbzhtithun75/h?dl=0&rlkey=7z88v0n8k05ncx4am8qm87f4a

[Str1d3r_316499268088055]

Yes please !!! I am extremely disappointed with this update. I have multiple monitors and until this update been able to open the program and drag the window to the secondary monitor and snap it to the top to fill the monitor. That is gone. 6 of 9 cameras need to now be told what the password is manually 1 by 1. This is an absolute brand changing issue. Now for the worst part, it takes about 10 minutes from opening the program until I see any cameras feed. Absolute disastrous update in my view! was any testing even performed?

WHERE DID THE PTZ CONTROL GO !!!!! GET IT TOGETHER !!!

[RailFan Arizona_485965826351268]

Thanks to Reolink not testing their software and the moderators on here have no clue how to fix things since ReoLink can't give them the tools or resources to help. I wish I never invested so much into this company. When I can, I will be switching all my cameras to something better with less issues!

[joseph_1979]

@railfan-arizona_485965826351268 It is rather difficult to test all possible scenarios and some problems emerged when installed on different systems having different configuration. But rest assure that the supplier will definitely do his/her utmost to correct these issues if found to be from his/her side. In my case I had no issue to install and run the 8.10.x clients on two notebooks. No java errors, no crashes. The issues which I found out so far are related to the stream resolution and I have notified support accordingly.

Tools are exclusively available to the employees and we are customers like you but with our engineering and software skills we try to help wherever we can. We did help a lot and have been praised.

[cukeuk_281972491747486]

There also now appears to be no indication of recordings under the 'date' in the calendar, there used to be a blue dot. You can only see if any recordings have been made by going into download. Still haven't fixed my last reported issues when the SD is formatted.
Poor show Reolink!!