[4K Solar +] Security Solutions, We Go Beyond
Product Roadmap: What's Coming Next
How ColorX Technology Turn Night into Day
Reolink App v4.39 Released
Anyone waiting for a desktop app update? Here you are!Reolink Client version 8.4.0 is now open for beta testing. Any users who are eager to experience some of the latest features may find the link under this post to download now.Reolink Client Ver 8.4.0 Update NotesWhat's New:-Added Cut function on Playback download.-Added smart detection filter to the Playback control bar.-Added Black & White and Color Switching Threshold feature and Sync Brightness feature (Duo cameras) in the advanced setting in Display.-Added the Beta Pet Detection option and adapted Pet Detection configuration to the Detection Alarm to devices that support smart pet detection.-Added the smart alarm icon for devices that support smart detection on the Live View page.-Click on the device on the Device List will jump to Live View or Playback of that device.Improvements:-Improve the User Interface in Live view, Playback, Settings and other pages.-When adding a device using UID, UID is not case sensitive-When adding a device, if it is found that the device already exists in the device list, then the existing device will be highlighted.-Fixed some known bugs.Note:-The Beta Pet Detection option will show if you have upgraded your cameras with the firmware with the Beta pet detection feature.-The Pet Detection firmware for smart-detection cameras is on beta test right now. We will release the new firmware once we fix all known issues.Here are some of the examples of the latest features.1.Smart detection filter & cut feature added to the playback screen.2.Black & White and Color Switching Threshold feature and Sync Brightness feature (Duo cameras) added tothe advanced setting in Display3.Beta smart pet detection added to Detection Alarm Settings.Let us know if you have any questions or ideas about this update!
Windows: https://home-cdn.reolink.us/files/client/electron-release/Reolink%20Setup%208.4.0.exeMac: https://home-cdn.reolink.us/files/client/electron-release/Reolink-8.4.0.dmg
Bonjour,En lecture : Je fais le réglage sur "Nette", je ferme le programme, au prochain lancement du programme, je me retrouve en "fluide" le réglage ne tient pas. ?Mon réglage.Prochain lancement du programme. ???
@mbzt_424281994174717 Hello mbzt, thank you for your detailed feedback. Here are some of the replies to the issues that you've reported.
Let me know if you have any other ideas or questions.
When entering full screen mode, currently the only way to exit this mode is by pressing the ESC key.My Windows 10 touch screen tablet has no keyboard hence if have no way to exit full screen mode.Hence request that the developers should in a future release to include a method to exit full screen mode when using a touch screen device.I suggest to add a small touch button in the lower right corner of the screen where there are existing touch buttons for taking screen shots etc, and program the new button with the ESC function. Quite a simple task for the software developer team.
@robert-hammond_315369854550200 Replying to my own post.The full screen mode can be quite complex if you display multiple cameras. So suggest a simple way forward would be to program using a 'Double Tap' to exit full screen mode on touch screen devices
@robert-hammond_315369854550200 Hello Robert, thank you for the suggestion. I have forwarded it to our team and if there are any updates, I will let you know.
Bonjour, A l'ouverture du programme, je suis avec une caméra, lorsque je veux passer sur l'ensemble de mes caméras (8 ). La version 8.4.0 se bloque = obliger de passer par la barre des taches pour fermer le programme.Relance du programme, à l'ouverture j'ai bien mes 8 caméras.Tous mes firmwares sont à jour. Hello, When I open the program, I am with one camera, when I want to switch to all my cameras (8 ). The version 8.4.0 is blocked = obliged to go through the task bar to close the program.Relaunch the program, when I open it I have all my 8 cameras.All my firmwares are up to date. Bloquer total. Pour Fermer le programme bloquer.Relance programme ok.
Re,Les développeurs peuvent il modifier la durée du fichier vidéo inférieur à 5 minutes, par tranche de 1 mm.Actuellement impossible. Re,Can developers change the length of the video file below 5 minutes, in 1mm increments.Currently not possible.
I don't seem to be able to get the Black & White and Color Switching Threshold to work on a RLC-410-5MP. If I manually switch the "Day and Night" mode to Color I get an image which looks quite usable to me (I did try to post an example here but it complains it makes the post too large). However as soon as I switch "Day and Night" back to auto, the image switches to B&W, no matter what setting I have the Switching Threshold set to. I would like it to stay in colour when the lighting levels are similar to this picture, but still be able to switch to B&W when it gets darker. (in case it matters I have the IR lights set to stay off on this camera, which gives a better B&W picture and avoids focusing on any spiders web across the camera that is lit up by the IR)
Hi @liam_93721152131241, with "Auto" enabled in Day & Night mode, the camera will detect the light with its sensor and decide whether to capture in color or in black & white. Simply, the camera may change recording in color or black & white when the environment is bright or dim.A workaround is to add an additional light source next to the camera. By doing so, you are allowing the camera to record under a well-lit environment and make it possible for the camera to capture images in color or black & white when the light is on or off. Hope this helps.
@reolink-lorenz So what is that slider that allows selection of +/- 50 for the B&W and Color Switching Threshold ? I assume it should change the behaviour somehow
Hi @liam_93721152131241, are you referring to the Brightness & Shadow settings or anything else? These settings allow you to adjust the image quality and make the images look more usable to you. Adjustments to these settings won't affect the camera to record in color or black & white. If you are referring to another setting, let me know.
@reolink-lorenz The system won't let me post an image here. I was referring to the slider under the Advanced section that's called "Black & White and Color Switching Threshold". I was expecting it to allow me to have the camera stay in color mode until it gets darker than the default, but so far (RLC-410-5MP with firmware v188.8.131.520_21102203) it doesn't seem to make any difference.
@liam_93721152131241 You are referring to this setting, right?The feature, as well as the firmware you are using now, is still under a beta testing stage. Also, sliding the threshold may also result in a slight improvement to the black & white and color switching, which may make the improvement unnoticeable to you. You may try to slide the threshold again and try if it can deliver the most ideal black & white and color switching for you.To post an image in the reply, you need to save the image to your local file first and click the image upload button in the tool bar to upload an image.
@reolink-lorenz I know how I should be able to post images, however when I tried the forum complained the message was too large (even though I tried to reduce the size of the image file significantly). I think I need to have gained more 'points' before I'm allowed to create larger messages.If that color switching threshold feature is still in beta, can I provide any more useful feedback to help improve it?
@liam_93721152131241 You can download the picture to the device and upload it. Just as Lorenz said above.Any suggestions are welcomed. We will record down for possibilities.
@reolink-fiona whether I try to use an attachment or paste something into the post, the forum software was still saying I couldn't as the message was too big. Trying again with a random snapshot it seems to work now. Not sure if that's because I've now posted a certain number of comments here.
@liam_93721152131241 It may not be about the quantity of the comments. I will forward the feedback to our team and try to find the issue. If you have any feedback, welcome to let me know.
Reolink RLC-511WA fw v184.108.40.2066_22041509 (one) and RLC-520A fw v220.127.116.111_22041566 (nine)"Black & White and Color Switching Threshold" Can't use this feature. At any position of the slider, the image does not change in any light. What does -50 and +50 mean? How to use this function correctly?
@igor-mi_488257396289712 The rightest the threshold slider, the easier it is to switch to color. The most left the slider, the easier it is to switch to black. You can try to adjust the slider to the rightest.May I know what's your camera model and firmware version?If you still have a problem switching to color, you can send a video and your system information to our support team. Our tech will help look for this issue. Submit a request – Reolink Support
@Reolink-Fiona "May I know what's your camera model and firmware version?"Reolink RLC-511WA fw v18.104.22.1686_22041509 - 1 camReolink RLC-520A fw v22.214.171.1241_22041566 - 9 camsYes, I still have a problem with switching to color.
@igor-mi_488257396289712 Thank you for your response. I have sent you a message via the Community chat. Would you mind having a check?
A minor detail, but I noticed when adding a camera on the Mac client, after entering the second copy of the new password, I couldn't click the save button. I had to tab out of the second password field before the save button was enabled.
@liam_93721152131241 I have just talked to our devs team and it is not a bug. You need to tab out of the field in case you mistakenly enter another character or symbol. Hope this helps.
@reolink-lorenz I can see why it's done, but the average non technical user doesn't understand 'tab' they just expect to click with the mouse. After they've entered the information the next obvious thing to do is click save.
Since version 8.5.1 is now available for download on the support web page, perhaps it is time to remove this notice about 8.4.2 and replace it with similar information about 8.5.1 (release notes).
@crimp-on_62210811129 Thank you for the suggestion. We will release the update notes for ver 8.5.1 asap.
Hi there! Join the Commnunity to get all the latest news, tips and more!