RLC-823A patrol to auto-tracking mode feature request

[FHUGO_497023047467166]

Hi,

I love the the RLC-823A cameras but I find there is a bit of a tradeoff between Patrol and auto-tracking modes.

Is there any future plan to have a feature that allows the camera to transition to auto-tracking if a person/vehicle is detected during patrol mode? I see the camera recognizes people and vehicles when patrolling so an interrupt to allow auto-tracking to kick in might be useful. Also having a "resume patrol" much like the "return to guard point" option would be awesome.

[Reolink Lorenz]

@fhugo_497023047467166 Hi there, thank you for the suggestion. We have forwarded your words to our dev team and they will see if it is possible to make the auto-tracking mode to work together with the patrol mode. If there are any updates, we will let you know.

[ccmchurch_500522135650508]

@reolink-lorenz Please push them to make this happen as its an important feature it should have really as it already auto brings on the light and recognise people while patrolling but wont start to track them.
I've also noticed i can't set the patrol pause times for each point on the android app only on the computer thats quite annoying when setting up.

[Reolink Lorenz]

@ccmchurch_500522135650508 Thank you for sharing your opinion with us and I will definitely forward your ideas to our team.

In terms of the patrol speed settings, it is currently not available in the mobile app. We will see if it is possible to add it to the phone app in a future update.

[paul simmons home_307252888191230]

@reolink-lorenz In my opinion this request is actually a bug. Effectively in patrol more their is no auto-tacking ocuring. For each preset in a patrol, when the camera is not panning, then we should be able to specify the area of interest and motion alerts. Auto-tracking should also occur either for an amount of time or the item is no longer detected (movement stops).

[Chuck_529633235447953]

@reolink-lorenz I wonder if auto-zoom can also be added. Its nice tracking can detect a person but zooming would might make it possible to see their face.

[marfowebster_162203802017976]

@chuck_529633235447953 I concur

[marfowebster_162203802017976]

@fhugo_497023047467166 I agree!!! this is a must have. I'm currently having to decide which to use. Auto tracking vs patrol. Why not have an auto tracking functionality while In patrol mode with zoom in functionality to see faces/plates of said object. Now that would be a huge selling point for reolink ptz cam.

[Ryan Schneider_363086105718981]

@reolink-lorenz Confirming I came here because I was expecting the camera to switch to auto-tracking when in cruise/patrol and detected person/vehicle, etc. Optimistically waiting.

[robert leyzerovich_519547077562499]

Hey everyone,

Owner of 2 823A's.

The 823A's should already have auto zoom, this is the reason why I purchased the cameras.

I've brought this up to the support team and am not having any concise responses. I've written a response to the trackmix camera seeing if that model will fix the downfalls with the 823.

This is it:

How will the tracking work with the zoomed camera - currently I have the 823A and I have major issues with the zoom functionality. I've already brought up the issue to your team though no response has been given about it. Currently, on the 823A while zoomed in - auto track over compensates pan and skips ahead and then back on the subject, this occurs constantly and does not stop. Each time it tried to readjust it makes the pan greater in how much it moves left or right up to the point the subject is no longer in frame. Also while zoomed in with the 823A the motors for Pan and Tilt are not smooth and streamline, they are more skip here and skip there, thus the camera image actually wobbles ever so slightly, night time is just horrendous. How will this camera fix this issue that's currently known for the 823A cameras? Is the motor improved or the same? Is the wobbling fixed? Is the zoomed in mode adjustable in-terms of magnification? I bring this up because the two 823A cameras I purchased, were purchased for the purposes of a PTZ camera (Pan, Tilt and Zoom). The auto track feature for the cameras stated that the 823A would: "The pan/tilt function will adjust the direction of the camera so that moving objects can be tracked automatically, while the zoom function automatically adjusts according to the distance of the moving object." and "The camera will recognize the target according to the person/vehicle detection as well as use the pan/tilt/zoom function to track those objects and search areas that". I've attached a screenshot of the article of auto track. Your support has said they will be removing this from the site though people who have already purchased this camera for the specific purposes of auto zoom seem won't be able to have that option. I need a camera that can auto track with zooming in - this product seems to somewhat solve this request though I am very cautious with the motors. I know the motors of the 823A can be adjusted to allow a smooth transition for auto tracking, why this is not implemented? Possibly the sound? Instead of high pitch squeaks as it is now, a constant humming would not be an issue. There should be an option to allow a smooth tracking process.

[Reolink Fiona]

@robert-leyzerovich_519547077562499
Hi there, we are still improving the auto-tracking of the RLC-823A. What's your firmware version of your RLC-823A cameras now? You can upgrade them with the firmware v3.1.0.956_22041511. Download the new firmware here, Download Center – Reolink.
If you have any new feedback, you can continue to feedback to us. Then we will transfer it to the our R & D team to see if it can be improved.

For the Trackmix, when it tracks, you can see the zoom capture in the second window. There are dual lenses, Telephoto, and short telephoto lenses.

I have recontacted the support team to deal with this article. Thank you so much for your feedback.

[robert leyzerovich_519547077562499]

@reolink-fiona
The firmware for both cameras are up to date – they are v3.1.0.956_22041511

Is the trackmix utilizing the same motor in the 823A or improved? Because of the motor and how it functions in the 823A when it moves it pans / tilts a great distance ahead of the subject, doing so the camera video blurs the image. Please have the pan / tilt allow us to choose between it’s current option of quick movements or a constant movement of the camera. 

will the 823A with 16x zoom have auto zoom? I'm unsure why you guys would say you offer auto zoom on auto tracking but none of the cameras actually do.

When the 823A is zoomed in it seems the tracking feature is not adjusted to the zoom and acts as if it was set at the widest angle, thus the tracking over pans / tilts and tries to move back onto the subject. When it tries to move back to the subject it yet again over pans / tilts and the process of it trying to move back onto the subject starts.

Zoom with the PTZ is not viable, I've attached some examples of this issue. In the day time it's not that bad - at night it's unusable as the quality already drops as well as any movement from the camera blurs out the image - having it zoomed in at night is no longer an option.

[horvat andrej_549923474403512]

Hi,
I also would like auto-tracking feature to work while the camera is in patrol mode. When a camera stops at one point for a few seconds, it should detect movement and the auto-tracking should kick in. When there is nothing to track anymore, the camera should go back to patrolling. This functionality would be phenomenal. If there is no other way, limit patrolling at a certain point for a minimum time limit that the camera need`s to switch to detect and auto-track.
Greetings from Slovenia.

[matrixfauly141020_542701124743356]

@fhugo 497023047467166 I concur! This is essential. I have to choose which to utilize right now. Patrol vs. automatic tracking. Why not include a zoom-in feature that allows you to see the faces or plates of those objects when in auto tracking mode while in patrol mode. That would definitely make the Reolink PTZ Cam more appealing. _octordle

[user_587474691784750_587474691784750]

This post is deleted!

[user_587474691784750_587474691784750]

Same problem for me. Either patrol or autotracking. I should not have to choose

[user_648695082995808_648695082995808]

I also would very much like to have the camera auto-tracking when patrolling. There maybe a settling time requirement before auto-tracking, however if it was less than two seconds, it would be great!
When tracking detects a vehicle, there should be an option to temporarily zoom in on a license plate number.
As a side note, I noticed that the auto-focus has problems at night. Why not integrate the focus at each preset and start the focus from that point when patrolling.

[user_650858614890610_650858614890610]

I have 11, RLC-823A for a school. I am just finishing up the install and unfortunately am unhappy with the way the patrol and auto-tracking function. When in patrol it does not stop on movement--just records it while moving. When auto-tracking, it does not catch movement outside the field of view. Also, when manually adjusting PTZ it does not automatically go back into patrol mode.

I purchased these cameras so I can have 11 instead of double the number, but it looks like it is not going to fit my needs because of these issues. I am slowly becoming an unhappy customer.