Reolink RLC-822A video blurry
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Hello,
I need help with this Reolink RLC-822A camera. The camera is detected and added to the Reolink client app but the video is very blurry. I upgraded it to the latest firmware (v3.1) and changing the display/stream settings around but nothing seems to work. I set both auto-focus on and off but no help. Is this camera defected or is there a setting I can change? See picture below. I can send diagnostic log and additional info if needed. Thanks.
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@ttran_519495326584985 Can you try to take the camera to another position and turn off the auto-focus. If it can't help, you can submit a request here, Submit a request – Reolink Support.
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@reolink-fiona
It still doesn't help. I tried it all the settings in different locations, different lighting with auto-focus and/or infrared on/off.
Thanks,
T. -
@ttran_519495326584985
It may be related to the firmware or hardware fault. You can try to contact our support team for further check. You can submit a request here, Submit a request – Reolink Support. -
@reolink-fiona
Thanks Fiona! I've been communicating with the tech support. It seems like a hardware problem.
