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    Reolink RLC-822A video blurry

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    • ttran_519495326584985
      ttran last edited by ttran_519495326584985

      Hello,

      I need help with this Reolink RLC-822A camera. The camera is detected and added to the Reolink client app but the video is very blurry. I upgraded it to the latest firmware (v3.1) and changing the display/stream settings around but nothing seems to work. I set both auto-focus on and off but no help. Is this camera defected or is there a setting I can change? See picture below. I can send diagnostic log and additional info if needed. Thanks.



      Reolink Fiona 1 Reply Last reply Reply Quote 0
      • Reolink Fiona
        Reolink Fiona Administrators @ttran last edited by

        @ttran_519495326584985 Can you try to take the camera to another position and turn off the auto-focus. If it can't help, you can submit a request here, Submit a request – Reolink Support.

        ttran_519495326584985 1 Reply Last reply Reply Quote 0
        • ttran_519495326584985
          ttran @Reolink Fiona last edited by ttran_519495326584985

          @reolink-fiona

          It still doesn't help. I tried it all the settings in different locations, different lighting with auto-focus and/or infrared on/off.

          Thanks,
          T.

          Reolink Fiona 1 Reply Last reply Reply Quote 0
          • Reolink Fiona
            Reolink Fiona Administrators @ttran last edited by

            @ttran_519495326584985
            It may be related to the firmware or hardware fault. You can try to contact our support team for further check. You can submit a request here, Submit a request – Reolink Support.

            ttran_519495326584985 1 Reply Last reply Reply Quote 0
            • ttran_519495326584985
              ttran @Reolink Fiona last edited by ttran_519495326584985

              @reolink-fiona

              Thanks Fiona! I've been communicating with the tech support. It seems like a hardware problem.

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