An Inquiry ASked By Many Users Coming Soon...What Do You Expect?

[Reolink Fiona]

Something coming soon...What do you expect?

[joseph_1979]

@reolink-fiona What customers expect is immediate bugs resolution and improved functionalities. Why the support team takes so long to sort out issues? Have a look at the myriads of complaints raised in play store. The same complaints are raised after each update. Other competitors act immediately and so customers confide in them.

[Reolink Fiona]

@joseph-chircop_497308027822318 Hi there, sorry for the inconvenience from the update issues before. Do you still meet problems with the latest Android APP? We are always trying to listen to your feedback. If you meet any problem when you talked with our support team, you can tell me and I will try to help.

[info_521579123114233]

@reolink-fiona

to have geofencing for functionality in the app for home/away push notifications.

[joseph_1979]

@reolink-fiona There are issues of push notifications on Argus 2 with the 4.29.0.X updates and still not yet solved. Support tells you to restore the camera and set the PIR and don't touch it again as the problem will crop up again. This answer should be for a few days until a new release is created but not prolonged for over 4 months and the problem is still there. And this is not the only problem. Why it takes too long to preview a recorded video? Sometimes it will load after 10 attempts. I have no issue of bandwidth on neither the Wifi (1GB/300M) nor on the smartphone (165M/48M). There is something wrong in the protocol. And why when I change to clear the sound chops and the video freezes? It is definitely a camera issue either the algorithm or processing power. This is evident on both Argus 2 and RLC511WA.

[lbs2reolink]

@reolink-fiona
THE CLOUD

[Reolink Fiona]

@lbs2reolink Yes, the Reolink Cloud service is available in Europe and the UK now! https://community.reolink.com/topic/3339/reolink-cloud-service-finally-available-in-europe-the-uk

[vincentbspam_363115419705565]

This post is deleted!

[Philippe]

Have an option to put the RLC-823A camera on standby and have a global push notification, because currently there are three types of notification (Human, Animals, Vehicles) and therefore if a car and a human are detected at the same time then we will receive two notifications at the same time, one for the vehicle and a few seconds or minutes later another for the person who has been detected. This causes notification spam. The best would be to leave the choice to the user to receive a notification for each type of detection or simply a single notification of detection during a chosen period of time.

Example :

1. Enable an option to combine detection types into one (Camera Detection)
2. Put an interval timer between two push notifications (2 minutes in my example)
3. A vehicle comes in front of the camera at 10:30 a.m. and a person comes out of it, the camera will send a single notification to notify the owner of the camera, and if the camera detects any new movement during the interval 2 minutes, the camera will not send no further notification.
4. After the 2 minutes interval, if the camera detects new motion, then it will send push notification again.

Because currently, it is enough that I have a car to park in my driveway, if a person arrives on foot, then I will receive a notification for the person and 1 minute later I will receive a notification for the vehicle. Which causes notification spam for nothing at all. A single notification would be really nice.

[faasio82_480971996033257]

I hope something like this!

https://community.reolink.com/topic/3201/scroll-video

But if i see the picture, probably something with Cloud Storage maybe.

[brandinoa_341775868170492]

When I disable camera monitoring, I want the cameras to look elsewhere.
When I activate monitoring/alering to turn automatically and look at a specific point