Posts made by Bob_30281727886

Thanks for your suggestions. We'll consider SmartThings integration and probably make it happen in the future.

Hi communities,
The solar panel made officially by Reolink is coming soon, which will be a great pal to Argus and Argus2 (rechargeable version). Please stay tuned for our release news.

What you found about the problem switching between UID and IP login mode is verified to be a bug and will be fixed in the future update.
As to why your client fails to scan the IP of the camera, it could be 1)your computer is installed with virtual network card, or, 2)you didn't disable the network card which you haven't been using.

Very soon. As to the battery life, please contact our Support Team. They will help you look into it and see what can be done to improve the situation.

Adjust the zoom of the camera and you'll see all 6 LEDs up and ON.

Hi guys,
We do not have such plan in the near future.
Darker color can absord heat and makes the camera hotter. Not a good idea when it comes to heat dissipation for outdoor cameras.

It needs hardware changes and other stuff.. We have the plan to develop H.265 next year but everything is still hanging in the wind.

Thank you for sharing your comment. Welcome to the community.

This is truly weird. You shouldn't have to enter UID every time you try to log on to the camera in a different network. What is weirder is that you can log into the camera via the browser yet the client fails to scan and detect the IP of the camera. Please try this older version of Reolink Client-https://www.dropbox.com/s/fsl1ltgl2c8nr6g/Reolink%20Client%20Windows%20v7.2.2.10.exe?dl=0 and see what happens next. Also, I strongly recommend you to log on to your browser and see if the IP of the camera shows up on the list.

Thank you guys for your brilliant ideas. I will put in your requests.
For RLC-410S, it has pre-record when recording to its on-board microSD card. The option for pre-record is under Device Settings >> Recording >> Option. And there is another option there for post-record: 15s, 30s, 1min.

For RLC-420 or other cameras with no microSD card, it will also have pre-record if you manually record to PC or FTP upload to server. But the pre-record is significantly shorter. And you have the post-record option if you check client local settings >> Record Settings, which is for local recording to your PC hard drive.

Is it the 8-channel PoE NVR you got? If so, please write to our support and report this. If we verify the faulty port problem with your assistance, we'll help you claim the warranty.

Hi Stephen,
This problem is also not too complicated. Please mention this to our support and they are more than ready to help you with it.

Hi Stephen,
It is not a complicated issue. Please drop us an Email and we will send some instructions your way.

Hi Phil,
Our support team are ready to provide some suggestions for you.

Hi, may I know your ticket number? I'll see if I can escalate your ticket to superior agent to help you solve the issue. Thank you.

Hi Jeff,
Can you please send some snapshots from your cameras to support@reolink.com and let our support agents to help you?

Hi Raymond,
We are based in Hongkong. So we have a HK number. You can contact us within our Work Time.

The two requests mentioned are still pending. We are sorry about that.

No, you misunderstand. I meant that the issues will be fixed with a firmware upgrade. When? Around the release of the Argus Pro. It's not that the older version of Argus has been given up.