Posts made by Crimp On_62210811129

Discovered a problem with Beta 8.1.7 today. I have two of the Original Argus cameras. Windows Client 7.2.2.33 can go into Playback mode on both of them. On Beta 8.1.7, the instant I click on "Playback", both of the Argus cameras disconnect. I can click on the "Retry" button, reconnect, and then perform Playback.

Do not understand what would cause only the Argus cameras to disconnect when changing from Live View to Playback.

Would be helpful if someone could validate if my observation is correct.

Thanks

You are correct. Would be much better if this window could be adjustable. (sorry I misunderstood)
Another suggestion:
The 8.1.7 Windows Client correctly remembers the "split" setting (how many cameras are being displayed) and restores to the way it was when the program was closed, but....

It does not remember the size of the window and where it was on the screen. EVERY TIME, the user has to move and/or stretch the screen. Tedious.

How "Big" is this monitor? I can use the "expand" icon in the upper right to fill my entire screen with the Reolink Client app, and then click on the "split" icon in the lower right to have the entire picture area show only one camera view. I can also stretch the screen to the right or down to make it any size in between.

This is SO FUN. The Client app checks for new versions every time it is opened.
and the updating process is smooth.

So far, I see no reason to use 7.2.2.33.
Wonder if anyone has discovered something that 7.2.2.33 "does better" than this Beta?
(All I have found is the lack of a "progress bar" on video playback, which I guess is not all that important.)

Way cool. Windows client 8.0.5 announced an update is available. Clicked and it updated to 8.1.5.
No more checking the Reolink web site all the time to see if there is a new version.
THANKS

Tiny disappointment: Did not see any "Release Notes" describing "what changed" between 8.0.5 and 8.1.5.
The progress bar on video playback is still not there.

My cameras are all independent (no NVR) and streaming is smooth, both live and playback, with the Beta Client on Windows.

This is correct. The v8 Client window is totally adjustable. Stretch it, drag it, shrink it, expand it. And, when made "full screen" it does not cover the Windows Task Bar.

Is there any hint of a 5MP WiFi version of the new camera?
I replaced all my 4MP cameras with 5MP, in large part to be able to disable the infrared LED, but also for the greater resolution. My lone remaining RLC-410WS is in a location where installing PoE cabling is nearly impossible. (It was hard enough to get a power cord there.) When there is "person detection" at 5MP with WiFi, I will order one the first day they are on sale.

I'll be happy to purchase one of the new models to "see how it works."
NOT holding my breath for a firmware revision on the older models.

Very frustrating experience. The network scan clearly finds the two Argus cameras, but login fails (obviously, because the password was changed months ago). I then "Deleted" the two cameras and clicked on "Add a Camera". There are three choices: (1) Scan Device(s) in LAN, (2) IP/Domain, (3) UID.

I was finally able to add these cameras by entering the UID, saying "OK. I know it is a battery camera and viewing time should be reduced." THEN... selecting "Connect to camera" which asked me to enter the user name and password.

Along the way, I noticed that the "Add a camera" process brings up a list of cameras with a Plus Sign "+" next to each. If I click on one of them, I get an error, "Camera already exists." So, what's the point of it being there in the first place?

I have definite opinions of features I would like to see and would LOVE to be part of a Beta Test group. Is there some process to join?

Maybe my original Argus camera is "Special". For the RLC cameras there was indeed that "edit" box (which is gone now - hmm).
The two Argus cameras have only the WiFi settings icon and one that says "Retry." I made a screen shot, but unlike other forums I post in, "IMG" wants a URL for the image, instead of offering to upload it.

Well, the appearance certainly is more "modern". Have not used it enough to determine if functionality is any better.
I do like that "full screen" does not hide the Task Bar like 7.2.2.33 does. (better).
Thanks so much for sharing how to find this beta.

It "found" all my RLC cameras immediately and provided a method to change the password so that the program can access them.
Although it also discovered my Argus battery cameras, I can find no obvious method to input the password for them.
I guess the method is to "Delete" them and then add back by UID?

Is this a closed beta test, or is the software available for download somewhere?

Would be helpful to know (a) which cameras and (b) which method of access (Reolink Client on Mac?/Windows? vs. Reolink "app" on iPhone/Android vs direct web access).

I have Reolink RLC-410WS, RLC-410-5MP, RLC-420-5MP, and (original) Argus. All play recordings with the Reolink Windows Client and with the Android app.

Wow. Thanks for the information. Sorry to be so uninformed. My Windows Client 7.2.2.33 shows only two options, "Motion" (green) or "None" (white). I do not seem to have a choice of BLUE. Aha! The FTP settings have Green, White, and Blue for "normal". I had never wondered what "normal" means. (I guess "normal" means 24.7?) I am not even sure how FTP would handle that. Does it get broken up into "chunks"?

Guess I am not much help. Sorry.

Mine is also set for 24/7. This does not mean that it records (literally) "24/7". It records any "motion" that occurs at any time of the day (24/7), but only "motion events". As far as I am aware, continuous recording is only available when cameras are connected to an NVR.

Sorry to be slow to understand. The cameras WERE recording correctly before the firmware upgrade, correct?

I completely neglected to inquire if FTP was working correctly before the firmware update?
My FTP is set up for "clear video and picture", and both show up.
I have not tried "fluent" or "balanced" (Bought 5MP cameras, so I want 5MP!)

I updated firmware on two RLC-410-5MP and two RLC-420-5MP cameras on 6/3. Process went smoothly and cameras function well. No stuttering video on live play or playback through client app. I also FTP motion recordings to my PC (using Filezilla FTP server) and they continue to show up. Those recordings play well also.

I keep past versions of camera firmware in order to "go back" if I need to, but so far have never done so.

My experience has been that insects appear to be drawn to the infrared LED's which come on automatically when the camera switches from "day" to "night" mode. Even though they are very (very) small, they come very close to the camera and thus appear "big" and "very bright", which triggers the motion detection algorithm.

What I finally did was install a separate source of light which comes on after dark and is several feet away from the camera. One is about 8 ft. and the other two are 3-4 ft. Bug that are drawn to those lights do not appear to affect my cameras. One of the disappoints I had with the original 4MP Reolink cameras was that there was no option to disable the built in nightlight. The newer camera models allow that option.

This is the product I purchased. They seem to work for me, although the mounting bracket is a bit awkward.
https://www.amazon.com/gp/product/B075ZYG89D/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

While there is a chance that someone who watches this customer forum may have a clue, you may be more likely to get a knowledgeable response by emailing support@reolink.com and describing the situation in some detail. (What are you watching on? LTE or home computer?) They will probably ask for the UID of the camera, so I would include it in the initial email. I do not have a "Go", so I don't know if it is possible to create additional user accounts so that Reolink support could access it directly.

I know it is frustrating that the direct support is only email (from Hong Kong I believe).