Posts made by joseph_1979

@bob_659287768359038 I have the WIFI video doorbell and I have no issue to save the email settings and receiving emails when there is a detection. The most important is that you need to generate the password through your google account.

Please check with support whether you have the most recent firmware version. They should reply within 24 hours (weekdays).

@user_662928766251024_662928766251024 The original Reolink wedge is angled at15 degrees. If you want a wedge up to 55 degrees then you need to search on the Internet

In this community I came across someone who fitted the wedge of another supplier. Have a look.

@rambo_gorilaz_416613421928616 Unfortunately the days when you have infinite resources and doing tests over and over again have gone. Even renowned international companies won't do the exhaustive tests and the problems will emerge in the field. Sometimes they take months to resolve..........and we are talking about equipment costing millions of Euros. I agree that as consumers we expect that everything work perfect. But it will certainly be sorted out by Reolink.

@ks This has been discovered when the client was made available to the public and has been reported to Reolink. That's what is meant when I stated........ a known issue.

@user_654044487798899_654044487798899 Can you provide more details on the security screen and how this is connected to your server/pc?

@user_677627617915061_677627617915061 Technically it is possible for the camera to wake up periodically and upload an image(s) but the battery will soon be drained especially when the camera will be triggered often.

@michael_abboud_433911610564793 They should reply within 24 hours.

@ayub_659402790953086 But this is available. I have the Trackmix WIFI and on the Android client I can see both cams as illustrated in the link https://support.reolink.com/hc/en-us/articles/6585840855577-How-to-View-Dual-lens-Camera-on-One-Screen-via-Reolink-App#:~:text=Note%3A%20When%20you%20turn%20on,image%20of%20the%20telephoto%20lens.&text=Step%202.,the%20camera%20on%20one%20screen

@johnc-elec_391500083704034 Hello, the Reolink video doorbell allows you to have two different accounts, the admin account which is able to change the configuration and the user account which allows the user to view the clips but unable to change any settings. Follow this link to see the privileges assigned to each account type. https://support.reolink.com/hc/en-us/articles/900000605423-Introduction-to-Admin-Account-and-User-Account There is no way to restrict access to camera based on account and schedule. Perhaps this can be a feature which can be added in the future. If your colleagues are with a different mobile operator then you can use a FW and deny the IP range within a time period.

@Fiona Kindly inform the development team about this request. Thanks.

@curtis-cam_603085718290534 I did the upgrade and had no issues. Can you try to restore one of the cameras and check again?

@michael_abboud_433911610564793 If you have upgraded from app store then there is no way other than emailing Reolink support to provide you with a previous version.

@hennysmath12_645291312156993 In EU the frequency spectrum is the range of 3.4 to 3.8GHz. Last year we did tests on our packet core (NSA) with speed up to 1.3Gbps. SA needs a packet core replacement.

@user_674238593966094_674238593966094 Try to restore the camera. Go to Advanced and click on restore. Then set the configuration again.

@neil_chaplin_is_450076909830276 What is the version of your Android client? And which camera(s) do you have? We are also on ST and whenever I receive a push message notification and I click on it, the application takes me to the recorded clip.

@rainman Most probably an SD issue. Which brand are you using? I am using the Samsung EVO Plus 256GB micro SD on most cameras (RLC-511WA, E1 OD, E1 AI Zoom, DUO 2, Argus 3 Pro, doorbell, etc) and never encountered any issue. There is no direct access to the onboard Linux.

@gregorypl I have the WIFI doorbell and the push message notification reaches my smartphone within 8 seconds... 1 to 2 min is too long and I suspect there is something wrong at the transport level. What need to be added is the package detection and able to call the customer on his/her smartphone.

@reolink-fiona Please confirm or otherwise the following.

1. That the icons will be displayed throughout the live view.
2. In full screen view, the picture stretches across the whole screen.

The idea of zooming in/out by a click is quite good. Thanks for letting us providing feedback.

@jedi2020_32727772450952 I can't confirm the Mac client as I don't use Mac :).

@user_661498710020166_661498710020166 Follow this link https://support.reolink.com/hc/en-us/articles/360037976953-How-to-Add-Reolink-Cameras-to-Amazon-Alexa

@anja_599087039885434 On Windows client this is not yet available. On Android you can zoom after pausing video.