Posts made by joseph_1979

@promomail2550_526224052859075 What was the uplink speed? This is the most important from the camera's side. Have you switched it off and on?

@promomail2550_526224052859075 Check 4G/4G+ signal strength at the location of the camera. If there will be handovers to 3G then you get these issues. Measure the uplink speed. Push notification and picture require minimal bandwidth.

@user_711725607157890_711725607157890 No. It has to be a SIP client and requires a SIP account with a service provider. As you know it is not always easy to setup SIP with a service provider due to various specific requirements. Some require PPI, some Rel100, etc. I have been through this with a number of customers who migrated from ISDN to SIP and new SIP services.

@steven_738981743145089 Rich notification is only allowed for doorbell WIFI and this is against a subscription. The preference showed by most members is to have a VOIP callout. Basically Reolink has to deploy SIP application servers which when alerted from the doorbell originates a SIP call to the user smartphone. The ingress to the appl. server shall be a live view from the camera. Users have to set up a VOIP account on Reolink SIP servers.

@shayla Can you please let us know if rich notification will be extended to other cameras? And is there any plans to introduce call outs when the doorbell button is pressed similar to what is being done by your competitors.

@latez1_702748087968371 Good. Absolutely that there is always room for improvements.

@user_741670321848486_741670321848486 Then use v8.11.0 which can be downloaded from https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.11.0.exe

@klimavicius-irmantas_350705300095137 It fails to connect from both your smartphone and PC clients? Ensure that the 4G signal is strong as if it handover to 3G you may experience connection failures. Mobile operators tend to change the power of the eNodeB.

@rui-godinho-lopes_709100408737905 Yes but it has to host the COR to provide the header info.

@rui-godinho-lopes_709100408737905 For sure the cameras won't host the cross-origin resource but you may get the confirmation from Reolink suport on https://support.reolink.com/requests/ If this is supported they would have included it in the specs. But try

You need to use the Outbound Nat rule (manual) and assign the IPs. Otherwise try to use the 1:1 NAT as a start.

@rui-godinho-lopes_709100408737905 Is there any specific reason for using Firefox browser to stream from cam? Can you enter with https (assuming you enabled https on camera) and check whether you can watch live and playback?

@dt Try to submit these details to the support on https://support.reolink.com/requests/ Are you running the latest MAC client?

@james-jenner_683177101791235 What is the smartphone through which you cannot access the camera? Did you try to swap SIMs?

In case of the NVR, the videos are stored in the NVR too. If you log onto the NVR then you shall watch the ones stored on it. However, I will try to fix the smartphone issue before I proceed to purchase an NVR and additional cameras.

@reolinkshayla The picture is superb. Keep it up,

We now want to see some improvement in connectivity.

@user_741325401657593_741325401657593 To cover outside the area then you need either 4 DUO2 at the center of each wall or else to be more secured a camera (with lower FOV) at each corner (8). The cameras will be protected too.

@user_740306362052754_740306362052754 Strange that in the US the cloud service is for LTE models. Maybe they can connect you to another country. Try to submit your request on https://support.reolink.com/requests/

@tchubaba Try to source nat your traffic so to the camera it looks like it came from the IP of opnsense in this network. Client and cams have to be on same subnet. Their design.

@milezee It is always recommended to have the cameras connected to a POE switch. In this way you can connect directly to the cameras individually and you can assign a different user to each camera something which you cannot do if tge caneras are connected directly to the NVR.

@dathix_730391641854131 You missed the survey at https://community.reolink.com/topic/6233/survey-on-reolink-app-scene-mode?post_id=23852&_=1695646512277

We did include a lot of ideas including the one you mentioned.

@ocsalomonsen_484527384805600 It's available on client when you select download.