Posts made by joseph_1979

@john_681252442742930 I have this camera on the front and never had any issue. Check that your fw is v3.1.0.989_22051909. Ensure that you protect all the cable ends. I have used insulated tape and have enclosed them in a junction box conforming to IP64.

@latez1_702748087968371 No, I don't have any visibility on their fw and hw. However, I propose a lot of ideas and improvements to the support team. It's their strategy of what to implement. Security cameras deter crimes, monitors scenarios and activities, gather evidence, maintain records and helps to arrive at the right decision. But how secure are these cameras? Do we have a means to know who logs onto the camera (IP), the duration and what has been modified or viewed? And this information should be registered and cannot be deleted by a reset, power cycle or any command. And if the cameras with SD are stolen, the videos stored on the SDs can be watched by inserting the SD in a PC. A secured camera should encrypt the recorded videos using AES 256bit and use the credentials as the key. And I have also requested that since the camera sent HB to P2P servers then the camera should have a feature that if enabled by the customers, then if the P2P server misses the HB message for say 10 times then the P2P server should alert the customer by email or push notification............. I suggested a lot of ideas.

I don't think that the development team checks what we write here. This is my personal opinion.

@t-altenbuchner_366881881522326 Does this happen when the smartphone is on WIFI and mobile? Did you connect to the camera using the Windows Client?

@latez1_702748087968371 I am a customer like you and if I had to design it then I would certainly ping the gateway as most devices do.

That feature has been requested by a number of customers who purchased the RLC-823A 16X model. Unfortunately this model cannot zoom and focus on detection. With a single lens this requires additional stepper motors to move the varifocal lens to zoom and focus. This can only be achieved through their TrackMix model which has a distinct Telephoto lens.

@simontondavid678_532943946707150 Take note of their UID from the info menu. From the application delete and add them again.

@christian-brandoni_694834290954619 Agree. I did forward mine a couple days ago. Send them in clear mode.

@philippe I fully agree. They need to improve the object detection algorithm during the night. And sometimes during it generates false alerts as person detection. I have asked Reolink link about this.

@itsme331888_708245449163331 I miss temple bar and Guinness :).

@user_735157958693082_735157958693082 Please submit your requets on https://support.reolink.com/requests/

I have a standalone Reolink floodlight and I can adjust the light to stay on up to 3 min after motion ends. So this is not available on the Duo Floodlight.

@user_720647334826202_720647334826202 Good that I was of some help. Unfortunately the scene mode is a feature for Android application. In my opinion there is more to be done when it come to interfacing with 3rd parties applications.

What I suggest you is to submit your request on https://support.reolink.com/requests/

@stingray_736374312435858 You're welcome. I am on Win and Android. Even PIR used for alarms behave like that. I have them in my home alarm system and if I place a cartoon in front of me and I walk very very slowly in the direction of the PIR....the PIR will not trigger.

Mind you I am a customer like you and have no information of the hw/code of the cameras.........I am a software developer too.

@stingray_736374312435858 Reolink battery operated cameras are not meant for 24x7 as otherwise you need bigger battery capacity and a big solar panel like the 4G cam. But again if there is no direct sunlight it will not charge and if triggered quite often it will turn off. It's essential that one checks his/her requirements against the specs of the item being purchased. I am an engineer and the first thing I do is to read the specs.

Some cams have 'others' other 'any motion'. In your Ultra you have Others.




So if you have a power socket in the vicinity of where you install the camera I recommend you for a powered (dc or POE) camera.

@160334357029011 At any time you can revert back in the event you are not satisfied with the upgrade. Ensure you have the old client and voila'. I always update applications and when I am not satisfied then I roll back. Even at work with applications running into millions of Euro.

@user_679396783857823_679396783857823 Agreed. Submit your request to https://support.reolink.com/requests/

@stingray_736374312435858 The best cams are based on pixels change detection which have longer range say 100ft and beyond. Of course such cams are dc powered either by an adapter or POE and are continuously capturing an image. If triggered by an object then the recorded video includes a pre-motion detection unlike the battery operated cams. In battery operated cams only the PIR circuit is functioning with the application being in cold state. So when the PIR detects an object it triggers the application to run and starts analysing the object and so on.

In my Argus 3 Ultra I set PIR sensitivity to 100 and the Person sensitivity to 60. I removed any motion in recording/push notification so as to avoid false alarms.

And if you wish to submit requests and ideas then you can do so on https://support.reolink.com/requests/

@stingray_736374312435858



Typical paths of a PIR. So to trigger it the object has to cross adjacent paths. The farther you are the wider the adjacent paths and so it won't trigger. And the ambient temperature can greatly affect its sensitivity. This limitation should be considered if you are looking at motion detection for outdoor. The more extreme temperatures of outdoors can have a significant impact on devices' effectiveness.

Motion tagging is done at the application level. I have asked Reolink to implement this at source as being done by the competitors.

@s-stoessler_71959255531 The device order shall be fixed on v8.13.X

@160334357029011 And I am still running v8.12.1 and have no major issue. Minor issues are issues which you can accept and are not likely to affect the usability of the application. And there is no application even costing millions of Euros without any minor issues. It is impossible to test every possible scenario.

@bluebagger_738351971991797 You need to submit your request on https://support.reolink.com/requests/