Posts made by joseph_1979

@frederic-fusillier_236807380766857 Is this a battery operated DUO 2 or dc powered? Can you paste the Alarm settings (sensitivity and smart detection)?

@user_734399070949563_734399070949563 Normally even when the APN is wrongly set, the SIM will perform an IMSI Attach with the MME/HSS(LTE). So this means that the camera is either not recognising the SIM or it is broadcasting different frequencies bands which are not within Telia assigned range. Ensure you purchased the cam for the European market.

LTE --> 4G/4G+
WCDMA - 3G (HSPA,HSPA+)

@user_734401640206535_734401640206535 Bro, I have been thinking of this for a long time. To load a picture of the object and once this object matches the one being analysed by the camera, a specific high priority message is forwarded to the user. I think we are asking too much at this point in time and hope one day it shall be implemented. Today on Reolink cameras we don't have facial detection and recognition and neither number plate recognition. However, this may be implemented by forwarding the stream to an AI cloud service which can offer such a service as per your article.

@kennedy947_384837677101198 Please install the DirectX redist (2010) and check again. This client requires old DirectX9 libraries.

@user_588106575564907_588106575564907 Please submit your request on https://support.reolink.com/requests/

@jj_686555032326342 Agree. I have already informed support to improve the playback mode by adding forward/backward bar and zooming. Appreciate if you submit your request too on https://support.reolink.com/requests/

@issom thanks for the feedback.

@cbe Did you try 8.11.0? The 8.11.x and 8.12.x are 64 bit clients. Are you using Win 10 or 11?

@user_730193895526564_730193895526564 When I first saw the doorbell I went straight to its specs on their site and this was missing. So I immediately submit a request to Reolink support asking them when voip calling shall be implemented. They told me not yet in their plan. In my opinion calling a smartphone is a must have for a doorbell.

@romu I have the TrackMix WIFI and the fw is on version v3.0.0.1817_23022701. So far I didn't get any guard point deviation and I would say the camera is triggered between 20 to 30 times daily and pans say 90 degrees to follow the object.

@mark_gin_511918536781957 If it was a 5.5G file then you will surely encounter issues in downloading especially if the camera is WIFI. So it makes sense to produce a series of videos say 500MB. But it is strange to have 500MB for 1 hour and 39 files of 155M for 8 hours. Try to ask the support to check with the developers.

@msbrown-cal_702075376939564 I suggest you to submit your request to Reolink support on https://support.reolink.com/requests/

@sandyde I have the same doorbell at my summer residence and the firmware is the same. It is connected to the 2.4G band. The doorbell is not connected to any NVR/surveillance system and so I cannot say whether there have been any disconnections. I see some members complaining about restarts due to high temperatures but have no idea what was the outcome. I suggest you to email Reolink support.

@3-fairfields_734222682214636 Which model? Is this battery operated? If not try to switch off/on the power and check again. If the 5G signal is not strong enough opt for 2.4G which has a longer range.

@gaven_507857660539110 Just liaise with the support and they will surely help you out. As you stated there are just a few settings and so this must be somehow fw related.

@gaven_507857660539110 I am a customer like you and using my engieering/software skill to assist wherever possible. I suggest you to take it up with Reolink support.

@gaven_507857660539110 Follow the link provided in my previous response.

@gaven_507857660539110 So you have connected the POE camera directly to the NVR. In this case all communication (from Win/Android) is through the NVR. I don't have NVR and so I kindly ask you to email Reolink support on https://support.reolink.com/requests/

Best practice is to have a POE switch and in this case you can communicate directly to the camera from your client.

By any motion I was referring to the following.



Please follow this link https://support.reolink.com/hc/en-us/articles/900002839763-How-to-Set-up-Smart-Person-Detection-only-via-Reolink-POE-NVR-System/

@nelmediaconsulting_653281431416898 Could be some maintenance on them but I don't think this should impact the services knowing the redundancy employed. Are they from AWS/Azure or some other cloud service provider? You can't decrypt the protocol :). Don't waste time :).

@nelmediaconsulting_653281431416898 Yes, it seems that they used DirectX9 dlls. So there is something which was messed up during installation. So you are connecting remotely and this requires the P2P relay servers. You shall see the DNS queries and then querying the P2P servers (AWS, Azure) to provide a public IP within is range (media transfer) to establish a connection.

Can you try to delete the camera and add it using its UID?