Posts made by joseph_1979

@reolink-alyson Definitely a must have for Altas cameras in particular.

@gingerpale_964690398367889 That's what I was about to propose you. Just saw the message.

@crazyjoe_814297311445165 From the application you cannot lock a specific camera view to prevent other views from being accessed or to hide the view of other cameras while keeping one visible. I suggest you to forward your request to support. Good point.

@billk_964996992331985 The home hub is on the latest firmware. You can check it out at their DownloD Center. However, for battery cameras you have to email support. Indeed previously they answered you on the same day and even in weekends. Previously support was better.

@noseyoldbroad_810410273444033 which models? Try to use AI detection and untag 'Others' from recording and push notification.

@jeffe_956402277863661 Have a look at this link and see if your models are supported. https://support.reolink.com/hc/en-us/articles/360012083433-Which-Models-Countries-or-Regions-Support-Reolink-Cloud-Service/

@rob_631717169750022 Are your recordings stored on SD, NVR or HHP? And hope you have enabled recording under schedule for the various detecting objects. Can you paste some screenshots here?

@user_949367016734899_949367016734899 I am a customer like you and I totally agree with your statement. I have already told them to improve the customer care and have people with technical knowledge. This entities are small and so it can easily be handled. We are not talking about complex networks like Mobile and IMS networks with numerous protocols and entities.

I suggest you to email support and show your concern too.

The Reolink Altas 2K carves out a niche of its own with several standout features, especially impressive for a battery-powered camera. Here’s what makes it unique:

Hybrid Recording with Pre-Recording Buffer

Most battery cameras only record on motion—not this one. Altas 2K supports continuous recording at low frame rates and offers a pre-recording buffer of up to 10 seconds. That means it captures what happened right before motion was detected, a rare find in wire-free setups.

ColorX Full-Color Night Vision Without Infrared

Forget black-and-white night shots. With an f/1.0 aperture and 1/1.8" CMOS sensor, it delivers full-color video even in low light—without relying on infrared. It's one of the few battery security cams to go all-in on color night vision.

Solar-Charged Freedom with Smart Power Modes

Its 20,000mAh battery, paired with the 6W Solar Panel 2, can keep the camera running perpetually in motion-only mode with just a bit of daily sunlight. You can even tweak frame rates and recording styles based on power availability. It is recommended that if the camera shall be used for 24x7 recording then one must opt for the new 12W panel.

Wi-Fi 6 for Stronger, Smarter Connectivity

Altas 2K is one of Reolink’s first battery-powered cams to feature dual-band Wi-Fi 6, offering faster setup and better stability—especially handy in congested wireless environments or distant outdoor placements.

Advanced Smart Detection (Person, Vehicle, Animal)

It’s equipped with AI that doesn’t just detect motion, it classifies it. You get smarter notifications with image previews, making it easier to ignore harmless events and respond to real threats.
These features give the Altas 2K a unique blend of power efficiency, intelligent security, and independence from traditional wired infrastructure. Want me to contrast it with another Reolink model or help you choose the best setup for your space?

Use Case Scenarios

• Remote property surveillance (cabins, sheds, farms)
• Urban home security with solar independence
• Temporary setups (construction, events)
• Areas with limited power or Ethernet access

Limitations

• No infrared fallback for night vision
• No facial recognition
• No PoE or Ethernet support
• USB-C to USB-C charging not supported
• No direct web access via IP address

@user_634152520740916_634152520740916 Use microsoft Powertoys.

@user_966112798003396_966112798003396 Note that the update function on the application doesn't work. You need to check if there are newer fw through their Download Center. And if you have battery cams then you need to email support.

You said that after fallback to standalone there was no further disconnections. This implies that the WIFI signal transmitted by the HH was not so strong and there were instances where the cameras were unreachable. Note that when the camera is connected to the HHP there is no way to ping the camera. HHP uses a different subnet. You can only do this if and only if the cam is connected to the Home Wifi. As a test try to connect the camera to the 2.4G band on your Home Wifi. This has longer wavelength than 5G and so longer range.

@maddog8243_762257571922067 Have a look at https://support.reolink.com/hc/en-us/articles/360037976953-How-to-Add-Reolink-Cameras-to-Amazon-Alexa/

@chopstix It's only software. At least add it to the new releases. This should have been included from day 1 in an event log.

@kimchigun I did notice this from the day I have installed the WIFI Trackmix (but it is being connected through its eth port). It seems to me that it is not fast enough to focus on the object and subsequently it focuses on the whole view. I mostly view through the wide lens.

As you correctly stated, it would have been nice if the customer has the ability to control the Telephoto lens. That would be wonderful but would remain in our dreams.

You are one of the few who really contributes to this community. Keep it up.

@twill_324139168772284 No need to worry provided you have a strong password.

I have requested Reolink to include username, timestamp, source IP and logging duration as a list which cannot be erased through reboots and restore. I have asked for any changes the user does. In my application which I have developed in the past I used to add this as a table and grant access to the admin. Cameras should have their security measure too.

@user_966112798003396_966112798003396 Try to use your Home WIFI and check you have the latest firmware. Check their download center.

The HH pings the camera at regular intervals and if it doesn't receive a reply it will mark the camera as unreachable and sends an alert. So the issue is WIFI related or the camera is in deep sleep (battery).

@tue_959406374658276 I have already brought this to the attention of support. I suggest you to raise it too.

Recording to the SD and the HHP are independent. In fact you set recording on to the SD before connecting the camera to the HHP.

@kimchigun Same for the HHP.

@chris_385343865196783 you're welcome.

@turoda_754794597875881 From the camera list, drag the camera and drop it in the box you wish to put it.