Posts made by Kristof

@user_746623229407444_746623229407444 It just means it will be available in different locations at different times, usually we were talking about a couple of days maybe.

@joseph_1979 Don't get me wrong, I appreciate your effort and acknowledge you can't be online all day It isn't your job to do so. I would only like to see more activity from "official" side. In the past, there was more interaction with Reolink employees (at least I guess that's what they were), they participated more. Nowadays only some news are posted, but not much interaction with the customers.
Currently it is pretty useless being here and searching your way through pharmacy ads.

I don't know whats going on here, there are already more spam topics than ones concerning Reolink. Are there still any admins on this forum? I have the feeling since a couple of month that the users are pretty left alone, except for Joseph who tries to support as a customer himself.
@ReolinkShayla or whoever is probably active yet: it's pretty weak for a tech compandy to not being able to get rid of such obvious spam. Please be more active and show some presence, so the users also do not feel left alone.

Thanks for listeing.

@joseph_1979 I am not sure I can follow you What would have been the benefit of this check? I was not on site but connected via VPN, so I already had a PC connection, which was fine as I said. I was already pretty sure it was an app issue. I still could have connected via WEBGUI on the phone and check res. there... yeah that one I forgot...

@meowy_759847393939650 If I am not wrong notification is also configured on the camera itself, so a re-install should not change this. Or do you mean something else.
Anyway, I am happy that its not only me who had this issue, so obviously not a user fault I also suspected the app to be buggy, but how and why it got solved with a re-install... I don't know.

Hi,

I currently experienced that high stream viewing was stuck on Android app. It either didn't load or if it loaded after switching back on forth on cameras, it definitely was not high stream with around 400 kbps instead of the usual 6000 and more.
This occurred both on live view and playback, and also on Wifi and cellular.
PC app worked fine.

I first deleted all the data of the app so I had to add all cameras again, but it didn't work.
I contaced support and they were eager to help but so far to no avail, more of some general checks in the app.
Ultimately, after calling for same experineces here in this community, I decided to delete the whole app instead of just deleting data, cache etc... and this seemed to have solved the problem. So I convert this topic to a FAQ

So in case you experience the same issue, give it a try. Unfortunately you have to re-add all cameras...
An import/export function of the settings and cameras in the app would be fine by the way

Thank you!

@joseph_1979 For 510A and E1 Outdoor also Playback works perfectly with this..The doorbell reacts a bit weird. I had no visible boxes on recorded data, though they were recorded as person movement. On the other hand in live view I see a box that's flickering but without triggering a recording.
Nevertheless, a nice feature, for beta.

@ic24338868_704445506318702 no definitely also persons.

Niiiccceeeee So this works directly on the app, but reflects HOW the camera would sense person or vehicle motion?

@joseph_1979 Joseph, nobody said something like that.... I just wanted to inform you that support was able to solve the problem and for all that are in need right NOW there could be a solution. It might also be implemented in the next regular firmware, but who knows that?
Better this way than waiting again for month until there MIGHT be a regular update that possibly includes this feature.
So I am pro customization as long as it helps to fulfill the most desperate needs of the customer right now.

Good news, Support provided a modified firmware and now my doorbell can switch in the night to black/white.

@malso_694300156440820 bringt bei der ptz genau gar nichts wenn sie bewegt wird. Ist leider nicht so "intelligent"

@user_679856370167979_679856370167979 In which direction did you change the threshold? Dark or bright side of the lever? Allthough I tried both, still no result

@user_679856370167979_679856370167979 same issue here. Have you tried setting the new threshold level under display settings? I'm curious if it works for you. It made no difference for me unfortunately

@reolink-fiona that is great! But can someone test the day/night threshold settings? Does it make a difference? I tried it but still no switching to black white as street lamp brightens the scene too much.

@reolink-fiona That is all very nice that you ask for opinion, but you forgot the most important opinion of the users: bring back the stretch view! At least an option to toggle it on or off. Why was that abandoned anyway?

Don't know about other features or bugs yet, but...

THANK YOU!

Thank you that now it is possible to swipe between cameras and doorbell without having to exit to overview!
That was really annoying...

@wacko_jacko_670601907445799 do you have selected an object size? It seems the camera has currently an issue with it. I experienced the same, stopped detecting for a while. But after restart it usually worked again some time. Support had a look at it and found a flaw in the firmware if object size is selected, under certain circumstances.

@miragecy_488743704580270 I give that a +1, same issue here. Doesn't switch to night mode due to a street lamp . Hope there will be a new firmware soon.

Hi,

not really a client or app issue, but as there is no other category....

I am missing the search function when viewing this site on mobile phone, in this case android. The little magnifying glass like in chrome or other browsers.
So essentially I am not able to search when on mobile phone.

Have I missed it somewhere or is it really not available on android?