Posts made by Mamymam2013_465350299701478

@joseph_1979 @Reolink-Daisy Today my latest email: You are really repetitive and boring, always the same pre-packaged answers that by the way do not interest me. I am interested in the results, promised since the beginning of August, but never obtained. Same problem of low signal also on other products, for example on the RLC-511WA, confirmed to me by one of your moderators Joseph who by the way owns and uses it like me. Stop saving money and having the firmware programmed by beginners and start having it done by expert professionals. You will see the problems will drastically decrease and customer satisfaction will increase. Stop wasting time, get busy!
 
Da: Season (Reolink Support Team)
Inviato: giovedì 19 settembre 2024 10:10
A: Marco
Oggetto: [Reolink] Re: New Track Mix WiFI firmware bug

##- Digita la risposta sopra questa riga -##
Your request has been updated. To add additional comments, reply to this email:
Season
19 set 2024, 16:09 GMT+8
Dear Marco，
 
Thank you very much for your suggestion.
We have been diligently working on implementing some selected user requests. And I’m honored to have yours added to the list. Some nice ideas have been implemented as you can see in our changelog (What’s New) of firmware/software updates, and our R&D team is currently evaluating them as part of our ongoing efforts to improve our products and services. Please kindly understand that your suggestion may take some time to be implemented. We appreciate your input and encourage you to stay tuned for updates on new features and improvements.
 
Could you share your camera's order number/invoice as well?

Thanks for your cooperation and understanding.
Looking forward to your reply.

Best regards,
Reolink Support Team—Season

 
 

@joseph_1979 Hi Joseph I have also this camera and I think that the firmware signal problem is the same of Track mix. Also this cam is not so far from the router, 4/5 meters, but low wifi signal like Track Mix. Reolink loves low signal?

@joseph_1979 @Reolink-Daisy my latest email sent: Thanks I had already reported the same thing at the beginning of August to several people in technical support without any results. It is clear that it is not difficult to do. The wifi power setting of this November 2023 version that works very well and the signal is full scale just needs to be inserted into the new firmware version of September 5, 2024. For those who know how to get their hands on it, it is a job of a few minutes. But you have to want to do it and not procrastinate. So by inserting this value into the new firmware of October 5, the improvements would be complete, don't you think? I will write until you solve both on the reolink page and via email.
 
Da: Season (Reolink Support Team)
Inviato: mercoledì 18 settembre 2024 13:44
A: Marco
Oggetto: [Reolink] Re: New Track Mix WiFI firmware bug

##- Digita la risposta sopra questa riga -##
Your request has been updated. To add additional comments, reply to this email:
Season
18 set 2024, 19:43 GMT+8
Dear Marco，

Thank you for your quick reply.
Sincerely sorry for the inconvenience caused, we totally understand your feelings and we want to help you solve this issue, but what we do is that we need to collect more information about your issue and the scenario then we can see if we have tested the same result on our side. 
Please don't worry, we keep working on better firmware for this camera, if the old firmware 3.0.0.2769_23100901 can work now, would you mind using this? We have forwarded your idea to our engineer and they will keep testing and seeing if it can be fixed on the next solution. If you can waiting for the next firmware version? 
 
We sincerely apologize that our product has not met your expectations. Despite our best efforts to resolve the issues you reported, we regret that we have not been able to achieve the desired outcome. But we'd like to give your valuable experience to our product team, so we can continually improve our products.
 
We honor you as our valued customer, would you be interested in talking with our after-sales team? They'd follow up to check if we can offer anything to you as a gesture of our good faith. 
Please share your camera's order number/invoice. How to Find My Order ID?
 
Please let us know if you'd like to proceed with my proposal, or if you have any other suggestions.
 
Thank you again for your patience and support.
Looking forward to your reply.

Best regards,
Reolink Support Team—Season

 
 

@joseph_1979 Yes shure Thanks. Joseph now today there is on Reolink web site new windows client version 8.17.6 can I install or there is always the directory problem as far as cornerned virus? Thanks in advance

@joseph_1979 Thank you Joseph I Know what you say. You are a very good person ;.)

@joseph_1979 Dear Joseph and @Reolink-Daisy new email:

Dear Season, I don't know if they teach you to be so repetitive and boring, but more than the technical service it seems to me that I'm talking to robots. Of course the signal can be seen from both the Windows client and the Android app, but instead of asking useless questions, where did I buy it etc... you should all think that on the other side of the screen there is one of the many Reolink customers who thanks to their purchases pays the salaries of you, Daisy and all the employees and owners of Reolink. You don't need to have 10 degrees to do a simple test, even a capable child could do it. Just take a Track Mix Wifi, load the latest firmware version, from September 5th, put a router at a distance of 4 meters from the camera and check the signal level. Then load the November 2023 version 3.0.0.2769_23100901 and you can see if the signal is the same or not. I've been fighting and sending dozens of emails with no results since the beginning of August! But all these tests that we users actually do, you should do them, not us! Pay good engineers and the results will be seen and you will have fewer problems with firmware software etc.. I want results and not more useless and repetitive questions. Was I clear? I hope so.
Kind regards
 
Da: Season (Reolink Support Team)
Inviato: mercoledì 18 settembre 2024 06:03
A: Marco
Oggetto: [Reolink] Re: New Track Mix WiFI firmware bug

##- Digita la risposta sopra questa riga -##
Your request has been updated. To add additional comments, reply to this email:
Season
18 set 2024, 12:02 GMT+8
Dear Marco，
 
This is Season from the Reolink Senior Support Team. 
 
Sorry for the inconvenience caused. We will try our best to help you fix the issue. Could you please provide the below information to better confirm first?
1.     How did you find the camera's signal is not working well with the newer firmware version, do you mean you find it via this icon?
2.     Or it will drop the connection often and shows connection failed via the phone APP and PC Client? 
3.     If your camera bought from Amazon or reolink.com? Please advise your camera's order number/invoice.How to Find My Order ID?

Thanks for your patience and understanding in advance!
Looking forward to your reply!

Best Regards,
Reolink Support Team –Season
 
Allegati

@joseph_1979 Daisy reads but never responds and I think that's not the right behavior towards customers @Reolink-Daisy

@joseph_1979 @Reolink-Daisy Hi this this the 21 email to support about faulty Track Mix Wifi firmware

This will be the twentieth time I write to support and you always say the same things. I am an expert and not an incompetent. The signal is good only with the November firmware version that I have currently reinstalled and only in this way is the signal strong. The tests with mobile hot spot are useless. Where I have the cameras I have fiber optics and high speed. I hope I was clear and the only problem is to have the firmware written and modified by capable and expert engineers and not beginners. If you do not solve I will also write every day to the headquarters and we will see who gets tired first. Thanks!
 
Da: Aleksander (Reolink Support Team)
Inviato: martedì 17 settembre 2024 11:39
A: Marco
Oggetto: [Reolink] Re: New Track Mix WiFI firmware bug

##- Digita la risposta sopra questa riga -##
Your request has been updated. To add additional comments, reply to this email:
Aleksander
17 set 2024, 17:38 GMT+8
Dear Marco,
 
Thank you for contacting Reolink Support. I apologize for the inconvenience you're experiencing with your TrackMix WiFi camera after the recent firmware update. 
 
Based on the information and images you've provided, I can see that there's a significant decrease in the WiFi signal strength after updating to the latest firmware. Let's try a few troubleshooting steps to address this problem:
 
1. First, please try rebooting both your router and the camera. Sometimes, a simple restart can resolve connectivity issues.
 
2. If possible, could you please try moving the camera even closer to the router temporarily? This will help us determine if the issue is related to distance or signal interference.
 
3. Could you please check if there are any new sources of interference between the camera and the router? This could include new electronic devices or large metal objects.
 
4. If the issue persists, we may need to consider rolling back to the previous firmware version. However, before we do that, could you please provide the following information:
·       The current firmware version of your TrackMix WiFi camera
·       The previous firmware version (from November) that worked well
 
5. Lastly, could you please try connecting your camera to a mobile hotspot if possible? This will help us determine if the issue is specific to your home network or the camera itself.
 
I apologize again for the multiple issues you've experienced and the lack of resolution so far. I assure you that we take your concerns seriously and will work diligently to solve this problem.
 
Thank you for your patience and cooperation. I look forward to your response so we can proceed with further troubleshooting or consider alternative solutions.
 
Best Regards,
Reolink Support Team - Alexander

@joseph_1979 I joseph I have just written with pictures about wifi signal to Reolink support. I think will be the number 20 time that I write!

@mamymam2013_465350299701478 L'ho fatto. Succede

Thank you very much Joseph and about last windows client version is buggy or not?

@user_678736611209466_678736611209466

@joseph_1979 Thank you , please Joseph for a mistake I leave my uid can you cancel for me? Thanks in advance

@joseph_1979 @Reolink-Daisy I have tried new firmware version, always signal problem. Low wifi signal with latest version very good signal with novembre firmware version. My cam is not so far from router only 4 meters. I have written so many times to support I'm tired to make this please solve this problem! Thanks

@joseph_1979 Thanks I will try it

@joseph_1979 Thank you Joseph for the information, but before when you have november firmware the signal was the same?

@joseph_1979 @Reolink-Daisy 

Hi Joseph,
talking to Reolink support is like entering a parallel dimension. You write and they don't understand what you write, but I guarantee that I have sent many emails to support sending all the problematic track mix. To clarify, I attach the absurd conversation. How did your climb up the ladder go? 

     Ida 
10 set 2024, 17:58 GMT+8 
Dear Marco,
 
 Thanks for your kind clarification.
 
 If you have upgraded to the latest version and are still experiencing the same issues, we apologize, but we currently don’t have any additional suggestions.
 
 I'm truly sorry for the frustration you've experienced. Hopefully, we can find better solutions later. 
 
 Sorry again for any inconvenience caused. If there is anything else we can help with, feel free to let us know.
 Thank you.
Best regards,
 Reolink Supervisor Team-Rice
     
     Marco 
9 set 2024, 18:53 GMT+8 
Dear Ida I was talking about this last version 6 sept! Wifi signal problem 
 
Kindly Regards
 
Da: Ida (Reolink Support Team) 
 Inviato: lunedì 9 settembre 2024 10:12
 A: Marco 
 Oggetto: [Reolink] Re: Some days ago I have written to support and talk w
 
     
     Ida 
9 set 2024, 16:11 GMT+8 
Dear Marco,
 
 Good day!
 
 Would you please try this firmware version updated on Sep 6th?
 
  
 Thank you for your patience and understanding with us all the time.
Best regards,
 Reolink Supervisor Team-Rice

 
     
     Marco 
8 set 2024, 20:07 GMT+8 
Now new firmware version, and image is not wash out, but same problem with wifi signal loss, before latest November firmware version wifi signal was full scale, but for Reolink is better change logo and 0 respect for old and new customer! 
 
Da: Ida (Reolink Support Team) 
 Inviato: mercoledì 21 agosto 2024 12:13
 A: Marco 
 Oggetto: [Reolink] Re: Some days ago I have written to support and talk w
 
     

@joseph_1979

@joseph_1979 Hu Joseph, it's not a ladder problem but firmware problem. With november firmware version (my version) wi signal full bar. With latest version one bar. I have talk to support so much time, but for Relink it's better a NEW LOGO!

@joseph_1979 Hi Joseph today new firmware version, but I'm afraid to try it! IPC_529SD78MPv3.0.0.3748_2408281837 Kindly Regards

@joseph_1979 Hi Joseph, nobody reply... In the world there are person that are unable and other able... This the life Thanks