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Good morning, I hope that after countless disastrous versions of the Windows client, I am stuck at 8.8.4, after having installed and uninstalled the new versions, you have finally decided to release a new version that works perfectly with all the cameras, both the new ones and the old ones and without having to install direct x which even Microsoft abandoned some time ago. Viewing the cameras from the iOS and Android app is fast while from the Windows client it is slow and the cameras take longer to connect. Let's hope this happens soon.
@mamymam2013_465350299701478 Kindly email Reolink support and request the Clear mode stream setting/retrieval when pc and camera are distinct networks. I did this request several months ago.
Done. Reply received from Dorie, but I think don't understand nothing :"Dorie 22 lug 2023, 10:23 GMT+8 Dear Marco, Thank you for choosing Reolink. This is Dorie from Reolink Support Team. Sorry for the inconvenience brought to you. Don't worry about that I will try my best to help you. To help you better, please help me troubleshoot and try the methods below to work out this problem. 1. Could you please send us a video to check the problem/error when you switch to clear mode? 2. Please make sure your laptop and the camera connect to a network with a stable/fast network speed. 3. If you upgrade the Reolink client to the latest version, will the problem be solved? You can download the latest version at this link: https://reolink.com/us/software-and-manual/ Looking forward to your reply. Have a nice day! Best Regards, Reolink Support Team-Dorie
@wintellab2_685310783463432 According to your description you are logging from a network other than that of the cameras. In this case the view is always defaults to Fluent irrespective to what you have set it before. You can set it to CLEAR if and only if your PC and the camera are on the same network.
Previously you declared that the non-memorization of the visual quality was a bug, among other things that dragged on for many versions. You have now changed the version saying that if the cameras are not on the same network, the setting will always be fluent when exiting the program and then re-entering it. The truth that Reolink does not listen to its customers and dictatorially decides and imposes the functions of the software as it sees fit. If I put a survey online on who wants the chosen quality to remain in memory, the results would prove me right. I personally don't like having to memorize quality every time. If someone does not have a fast line it will mean that they will set a fluent quality but otherwise it is right that it can be set fixed to clear.
@reolink-lorenz No issue????? I can choose quality but don't stay on memory and each time i must change it manually when i close and open again the program. Old bug, and never solved by Reolink. Each version is present. Message to Reolink i would like to choose quality and my choose stay on memory. But I think that all customers would like to choose quality and don't say that is normal or other ok?
@mamymam2013_465350299701478 Thank you for the feedback on windows client version 8.8.4. We have released version 8.11 and you may get it from download center: https://reolink.club/3XVXX2sIf the issue you've encountered on version 8.8.4 still happens on version 8.11, let us know and we would love to help.
No issue????? I can choose quality but don't stay on memory and each time i must change it manually when i close and open again the program. Old bug, and never solved by Reolink. Each version is present. Message to Reolink i would like to choose quality and my choose stay on memory. But I think that all customers would like to choose quality and don't say that is normal or other ok?
@mamymam2013_465350299701478 I am running 8.11.0 on Windows 10 and 11 and have no issues. However, I did have an issue with the latest version but I sorted it out myself. Version 8.11.0 runs on Win 64bit architecture. I asked them to compile their new application for both 32 and 64 bit OS.
It seems impossible but for months I've been stuck (thankfully) on the windows 8.8.4 version. Version that works contrary to the various ones produced by Reolink in recent months full of problems and malfunctions. Since I, together with many other customers, have paid handsomely for your products, don't you think it is right and correct to produce versions of video surveillance programs that work correctly and without problems? We didn't pay you with Monopoly game money, do we? Therefore, pay good programmers and beta testers and I guarantee you that everything will go smoothly and you will save yourself bad figures with your customers, even if it does not seem to worry you, but in the long run customers are lost.
Exactly!
It's incredible, after more than 2 months of waiting and more versions made all always with problems. When are you going to pay developers and beta testers instead of letting us customers do it? Anything from you is incorrect and only creates problems for us and for the management of your cameras. As fast as you make profits from sales if you applied it to problem solving and customer satisfaction this would really be a goal to achieve. I'm still stuck on 8.8.4 which works fine!
@mamymam2013_465350299701478 Kindly send a request to Reolink on https://support.reolink.com/hc/en-us/requests/new/
Done!
@mamymam2013_465350299701478 Well there were lot of requests from customers requesting other sounds and they have implemented it.
Yes you have implemented but you have cancel reolink's push notifications sound. I konw that if i want now i can also put a song or other to use for push notifications, but i would like also original reolink sound .
@mamymam2013_465350299701478 Default setting for the application is spaceline. However, I have the possibility to select from a list of custom and galaxy sound. I don't have the S20 Ultra. Managgia quanto ha piovuto!! Ios menu where you can choose reolink sound
@mamymam2013_465350299701478 Default setting for the application is spaceline. However, I have the possibility to select from a list of custom and galaxy sound. I don't have the S20 Ultra. Managgia quanto ha piovuto!!
Yes I know but i talk about reolink sound menu and before thre was 4 reolink sound present on ios menu? Have you seen the screenshot ios that i have publish with four sound original from reolink? I woul like to have agin theese sound
@mamymam2013_465350299701478 So yours is Android?
Yes, difference between Ios and Android menu I thin that there is a bug on android menu
@joseph_1979 I have tried with iphone of my wife and in reolink app are present four sound for push notifications: classico forte medio predefinito (italian names of reolink sounds) that on my android menu of the app are disappearedIf i go on my app menu open only system sound of the smartphoen where i can choose all the sounds that i want but not reolink sound
@mamymam2013_465350299701478 Oh....This should be under Notification Category....and the sound is application provided. Yes I recall that the user was able to change it through the application main menu.
So since Reolink supplies these sounds if someone from the company gives me the possibility to download them, I insert them in the phone sounds and then use them in the application thanks
@mamymam2013_465350299701478 Thank you Joseph I'm able to change notifications push sounds on my smartphone, but on my email i have written that i have lost originals Reolink notifications sounds alway present in all Reolink android app version.
Hi I have installed new version on my samsung s20 ultra 5g android 13 but app works good but i have lost all reolink push notification dedicated sound. I can choose all sound on my phone but Reolink sounds are not present on my phone. Someone can help me. I don't love these new version because before you can choose all reolink sound directly from the app menu.Kind RegardsMarco
@reolink-fiona I think you have pointed to the erroneous file in your drive 'reolink_setup_8.10.2.exe'. This is not the Android version 4.37.
Hi I don't think that correct and change the link is an hard work!
It has been almost two months since the update of the windows application and the android one had many problems and malfunctions. Now almost two months later, what is Reolink doing? Same problems. Messages have already arrived that I've read that the new version 8.10.3 creates problems and I can't judge the new 4.37 android and ios as the download link is wrong as you download an incorrect version. But I say, how can you be so sloppy and unprofessional? To err is human, but if you repeat the mistakes it means that you have no respect for your customers! Your programs are for video surveillance and not for playing pacman! Take more developers, good ones and above all do more tests and stop producing new software versions full of problems. I take the opportunity to point out that a [censored]on with a camera icon to capture snapshots I think you should also insert it in the application's playback window to facilitate capturing and saving images. Just as you like to sell your products, we would like to be able to use them fully and without always having problems. I hope you understand this, otherwise you will only lose customers by continuing to behave like this.Kind RegardsMarco
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