Posts made by Martin Kistell_73972976554167

Good suggestion Albummi,

There has been a request for similar before but not much reply to it.

This would especially useful to compliment systems much like with laser trip alarms for drive ways and gate sensors. Which would activate the camera when a vehicle or person passes the sensor and trips the alarm / camera. especially useful for PTZ cameras that could immediately and automatically be directed to the position and record.

@joseph-chircop_497308027822318 oh please spare me the waffle. It was promised back in December and promised more than a month ago. Nobody from Reolink are now responding to questions about it.
So you claim it's now due in a few weeks, please point me to where that has now been stated then?

@reolink-fiona Can you please provide an update on this?

@reolink-fiona As all other threads have been ignored, ill try again. We were promised and NVR update towards the end of last month to fix the missing features on all other client versions for those of us with Reolink NVRS.

Can you please inform us when the NVR firmware is going to be released that was promised to be released over a month ago and stop ignoring us.

@joseph-chircop_497308027822318 This feature is not available if you are using an reolink NVR, Fiona promised there would be a new NVR firmware to fix this towards the end of last month and so far all comments asking for updates have been ignored and met with silence.

@reolink-fiona So when are we getting the New firmware for the NVR`s you promised us at the end of last month. There has been nothing but silence regarding this?

@bbugaski_390328908112013 Haha Yep it seems that she`s still there. Reolink you are seriously going to have to give some updates soon or your customers will be walking and I`ll be first at this rate.

@mikesixtysix_376026488033512 Don't worry we are just being ignored at this point, were were promised an update for the NVRs near the end of last month now silent. To be honest I'm now giving up on Reolink.

@martin-kistell_73972976554167 Any answer yet rather than ignoring me?

Hi Fiona, you said previously in this thread "The new firmware of NVR will be released around the end of this month." So people with NVRs can access these features.

Can we please get an update?

@reolink-fiona Thank you Fiona, so it's exactly what I said from the start . I know it's not your fault but the way Reolink put it's customer's who invest in your full setups at the back of the qué is not a good way to retain them or their goodwill, It would be nice to pass this on.

Let us build a friendly and helpful community.

We would like to but you have stopped replying to us after the disastrous release of your new client, anyone would think your users are now being avoided!

Is there a reason our posts are not being responded to by any representatives from Reolink now?

@reolink-fiona Hi Fiona, thank you for replying promptly as usual. To answer your question, yes I am using Beta 4.0 FW on my 823A`s (see below).

I did highlight this last time when you released V4.0 Beta and you told me a firmware upgrade specifically for the NVR would be needed too enable these features on our cameras and it was due for release soon.

So V4.0 Beta camera FW works with windows and mobile app`s on standalone camera`s only, but it wont work with cameras connected directly to the NVR and by the looks of it Client v.8.8.4 is exactly the same and not compatible with POE NVR setups.

If I have missing something please let me know.

823A V4.0 beta 22120968 download file on your share


Cameras FW 22120968 beta 4.0



NVR latest version



Sufficient to say from my testing cameras are running through the NVR (connected directly as POE) still do not have access to the new features, unless this is a bug or are the R&D teams at Reolink not testing these updates with their own NVR setup`s.

After downloading and testing on my RLC-823A`s, I take it that Horizontal Tracking Range and most of the other features are still not available to any of us using Reolink NVR`s?
If this is the case I have to say i'm getting very disappointed with Reolink at this point, especially with regards to people who have invested in NVR`s and Reolinks ecosystem.

We specifically requested this along time ago, not happy at all to be constantly at the back of the que.

Back at the beginning of december we were told with RLC-823A & RLC-523WA Tracking Beta 4.0 Firmware, the Tracking range could not be used with users for NVR`s as a firmware would be coming soon. Now the client is out and still no update.

@cody-konijn_610071588766265 Hi Cody yes, I get that same screen through windows and app. Im not sure you can update the camera that way.

If you plug in a HDMI cable into the back of your NVR and connect it to a monitor you should see this screen, so you can upgrade your cameras.

@cody-konijn_610071588766265 Have you connected a monitor directly to your NVR and tried it that way? I have a monitor switch box on one of my screens for my NVR/PC/Work laptop and do everything that way.

Cody the only other thing I can think, what is the Hw No. and model of your NVR. I had to replace my older NVR for a newer RLN8-410 N3MB01 as the older ones have slighly diffrent internals and diffrent software interface, also they do not support all the new features (although externally they look Identical).

@cody-konijn_610071588766265 To update firmware on camera from NVR, pop the firmware for camera onto a USB put it into usb socket in the back of the NVR. Goto System / Maintenance / then select Upgrade IPC.
This will update your cameras firmware.

@reolink-fiona Thank you

@md @Reolink-Fiona Can we please get a confirmtation if this firmware is only suitable for stand alone cameras and not ones that are connected VIA NVR`s please or is there an option not enabled on the firmware beta test?