@mjames9999_499344251433196
You can try to enable the network ports on the Client. In the new firmware, the ports are default closed. Network Settings->Advanced->Port settings

If it can't work well even after you enable the ports, you can contact our support team for the previous firmware. The previous firmware of RLC-823A is not available in the download center. Submit a request – Reolink Support

Hi everyone,
 
I know that most of you have received the Duo 2 PoE/Wifi camera. According to your feedback, we have optimized the Duo 2 firmware to let you have a better experience.
 
Download the new firmware via https://bit.ly/3r2orQm.
 
Here are what is changed in this firmware and some tips.
 
 

Changelog:

1. Improved the AI detection performance at night and solved the issue that sometimes the AI failed to take effect at night
 
2. Optimized the Motion Detection Sensitivity of night vision
 
3. Optimize the email alert that the camera failed to capture pictures in complex scenarios when sending email alerts
 
4. Solved the problem that the pet mark is not shown in playback after enabling pet detection
 
5. Optimized the playback strategy
 
6. Solved the problem that WiFi signals didn’t display on Reolink Client when the camera is connected by WiFi
 
7. Optimized the lighting speed of the spotlight at night vision

 

Duo Firmware:

 
Someone may want to ask about the Duo New Firmware too. The Duo Firmware will come soon. It is on testing now. Please stay tuned with our announcement!

 
NVR with Duo 2 Tips

If you want to have full functions of the Duo 2 connected to the NVR, you can try to update your NVR(hardware version. N5MB01, N2MB02, N3MB01, and H3MB18) firmware to the latest version.
 
What are the new functions:

1. View an 8MP image of the Duo 2（Edited: Only for the RLN36 NVR with the latest firmware.）

2. Pet Detection(The NVR with hardware version. N2MB02, N3MB01, and H3MB18 don’t support before.)
 
3. Expand the Duo 2 in two windows:
Click the below “change the image” button and you can expand the image.







If you have any questions, please let me know.

Hello, Duo users,
 
Recently, we have noticed that there are heated discussions about Duo brackets, together with many instructive suggestions and interesting DIY on our social media. Thank you so much for these feedback.
 
While preparing the next version Duo bracket, we would love to hear your ideas and experience. Your opinion means a lot to us. So could you help fill in a survey below to provide us with some insights? Complete this survey will take around 2 minutes.
 
Link to the Survey: http://bit.ly/3mePjgW
 
Thanks.

Hi all,

Our new Floodlight PoE/Wifi, a motion-activated security floodlight that can work with cameras, is coming soon! It will be on pre-ordered on October 3rd in US/EU.

To let you know more about the floodlight and help you better understand it, I would like to show you some tips about APP UI and settings, how to work with IPC/NVR, and more.

1. APP UI and Settings

(PS: The final APP UI/settings may be changed.)
After adding the Floodlight to the IoT page, the home page and the settings will be like as below.

Brightness and Siren Audio

You can adjust the brightness of the floodlight as you like. The siren will only work when you connect the camera to the floodlight. The siren volume and type can be adjusted in “Audio” Settings too. You can set alarms with your own voice for different scenarios.

Light Modes

There are three light modes of the floodlight.

• Motion: When the floodlight detects the motions, the floodlight will be on. You can choose the light duration, 15/30/45/60/90/120/150/180/200/250/300 seconds.
• Night time: When the floodlight’s CDS detects the dark, the light will be auto-on in the dark.
• Schedule: Set up the schedule that the floodlight will be always on.

2. How to link and react with camera/NVR

Work with the cameras/doorbells

If you link the cameras to the floodlight, when the camera detects the motions, the floodlight or the siren will be triggered according to the "If, then" rule that you set.
You can connect up to 8 cameras to the floodlight and set up up to 64 rules to trigger the actions of the floodlight.

"If, then" rules: If the camera detects motions/person/vehicle/pet at xxxx(time), the floodlight/siren will action.

Supported devices:

Reolink Duo 2 PoE/WiFi, Reolink TrackMix PoE/WiFi, Reolink Duo Floodlight PoE/WiFi, Doorbell POE/WIFI, etc.
(Other AI PoE/Wifi wired cameras and new upcoming devices are in the plan.)

The floodlight can be linked with the cameras in LAN. If the floodlight or the cameras are under the NVR, the camera can’t link to the floodlight. If the camera is under the NVR, the NVR can connect these two devices and the floodlight will have actions when the cameras detect motions.

Controlled by the NVR

To control the floodlight with the NVR, you can connect the floodlight to a certain channel that already has a connected camera. Then if the camera detects motions, the NVR will trigger the floodlight actions. This will not be realized by the "linked devices" settings of the floodlight but controlled by the NVR.

The cameras don’t need to support the floodlight, as long as the NVR’s firmware supports the floodlight, the floodlight can be triggered when the camera detects motions. So you can also change the cameras on that channels and the floodlight will still work. (The firmware is still under development.)

Supported NVR hardware versions:
N2MB02, N3MB01, H3MB18, N5MB01, , N6MB01, N7MB01

You can know more details or subscribe to the floodlight here, https://bit.ly/3StvVIc.

If you have any questions, please let me know.

@jedi2020_32727772450952
Thank you for your suggestion. I will record your demand and forward it to the product team to seek possibilities.

@codythaneprater_580649795518667 Hi there, the motion tagging function is not available now. But we have a plan to do that. When there is any update, I will let you know.

@patrick-finegan_383691478417631 Thank you for your detailed suggestions. I will forward it to the product team to seek possibilities.

Hi all,
We have released the Duo new firmware on our download center. With this new firmware, you can use pet detection, fixed frame rate, and Iframe settings to have better video images and third-party software experience.
Download the firmware via https://bit.ly/3MqvL25.
（Please also update your APP/Client to the latest version.）
Changelog:
1. Support Pet detection
Now two lenses can detect the pet. Record your pet with the Duo now!

2. Added pet option under spotlight
You can choose person/vehicle/pet detection under spotlight, which means that the spotlight will be on when the camera detects the person/vehicle/pet.


3. Added the Iframe multiplier selection(GOP multiplier selection)
The setting is to adapt to the settings of third-party software like Blue Iris. We suggest using the default setting. If you think your picture quality is not good enough, you can adjust the interframe space settings.
What is GOP? A GOP is a group of consecutive pictures. A GOP(Group of pictures) is the distance between two iframes, measured in the number of frames, or the amount of time between iframes. For example, if an iframe is inserted every 1 second into a video at 30 frames, the GOP length is 30 frames, or 1 second.
How to set interframe space? So in our Client, interframe space is to set the number of frames between two iframes. You can choose the multiple of the frames for both clear and fluent mode. 1X means one multiple of the frames rate you set. 2X means two multiples of the frames. For example, if you set 25 FPS and 2X, the distance between two iframes will be 50 frames.

4. Added the Fixed Frame Rate setting
If you meet the problem of the smearing image or missed AI alarms, you can choose to enable the fixed rate.
-If you choose on(fluency first), the frames will be fixed and not be automatically adjusted for night vision.
-If you choose off(clarity first), the frames will be automatically adjusted for night vision to guarantee the image quality in dark.


5. Added Alarm Delay in alarm settings
Quite a lot of false alarms happen at night or on snowy or rainy days. If snowflakes and raindrops enter the box of the stationary object, resulting in sudden changes and false alarms. To reduce this circumstance, we add the Alarm Delay feature.
How it works
AI may take 20 frames in 1 second to analyze and see how many frames are with the motion. Only when AI detects motions in most of the frames, this motion is considered a true alarm.
Recommended settings(You can adjust according to your situation.)
For person detection, 1 second;
For vehicle detection, 1-3 seconds.


6. Optimize the motions/AI detection to reduce false alerts.
7. Optimize the night vision image.
8. Update the Web Client version
9. Fixed other known bugs.

@philippe Great review!

Now the Android/IOS APP is available in the Google Play store or Apple APP store.
You can also download the Android APP here, https://bit.ly/3N3WMbZ.
 
(The APP adopts a grayscale release strategy so that the update time will differ in different regions. Please pay attention to the recent update.)
 
Changelog
1. Work with Reolink Video Doorbell series.
 
2. Work with the Reolink Floodlight series. (Only iOS is Available Now.)
 


 
3. Removed the Pet detection switch.
You may notice that the pet detection switch is removed. Please don’t worry that we just removed the button instead of the pet detection feature.
 
We will make the official pet detection gradually. In this APP, pet detection is enabled by default. You can set up the pet detection recording schedule, tracking types, spotlight detection types, etc.
 
Note that only 8MP and above cameras support Pet detection.


4. Reolink Cloud supports multiple subscriptions.

5. Fixed bugs.

@john_350143387672724 In the APP, it can show both views or separate views. It can only download the two separate views (wide lens and telephoto lens's).

 Hi all,

Thank you for all your feedback on the previous Beta test. Now we have upgraded the framework of the PC Client in order to improve the streaming stability and fix the black screen issue. The new Client also occupies fewer resources. Now you can get an early test of this new Client to have a better streaming experience.

Download the Beta Client v8.10: http://bit.ly/3TGJjsl

Come on, Bug hunters! Tell me anything in the comment.

 Hi all,

The new APP v4.34 has been updated. You can download the new APP via the Google play store/Apple APP Store.
(The APP adopts a grayscale release strategy so that the update time will differ in different regions. Please pay attention to the recent update.)

You can download the APP here if you don't use the Google Play store.
https://drive.google.com/file/d/1jHtokZ1CKFFexpuSxKi1wxFiA027DOOL/view?usp=share_link

Changelog

1. Support New Floodlight & Duo Floodlight(Android)
IOS APP has supported the devices in v4.33.

2. Added the tracking range/schedule/time settings to stop tracking
Only for TrackMix with firmware v3.0.0.1514_22111400 or later now. They will be available for RLC-823A/RLC-523WA/E1 Outdoor soon.
APP: Alarm settings>Tracking range/schedule/time settings to stop tracking

Tracking limit: Limit the tracking range to avoid the wall block or protect privacy.

Tracking schedule: Determine the tracking schedule to reduce unnecessary disturbance.

Time to stop tracking: Set up the time setting to stop tracking after the tracking object stops/disappeared.



3. Fixed the bug that the sensitivity will be randomly changed to zero. 

Hi Reolinkers!

Some user has already found that we have the upgraded version of the E1 series on our website. It’s on the same product page as before. If you need to buy the AI version, please click "Add to Cart" and then choose the AI version camera.

What’s new: E1:
1.Added AI function(Person & Pet detection)
http://bit.ly/3Biob5c

E1 Pro:
1. Added AI function (Person & Pet detection)
2. Added Guard Point feature.
3. Added the auto tracking function.
http://bit.ly/3FAz6tx

E1 Zoom:
1. Added AI function (Person & Pet detection)
2. Added Guard Point feature.
3. Added the auto tracking function.
4. Added an Ethernet port.
http://bit.ly/3HgyCKs

Tell me in the comment if you have any questions.

Hi Reolinkers,

Would you want to know about our products face-to-face? Let's meet at CES 2023!

What to Explore in Our Booth
Dual-lens cameras, all-in-one systems, and products unreleased...
Cutting-edge features: 180° panorama, auto tracking, 12MP, smart detection...
Versatile products: cameras, NVRs, doorbells, alarms...

Stay tuned to announcements in our community and we will show you the latest news about CES and our new products.

Know more via http://bit.ly/3uWVRBK 

Happy International Women's Day! 

She may be a daughter, a wife, or a mother, exuding energy in different roles, and outside of these roles in life, she is uniquely herself!

Be secured. Be Fearless.

Hi all, 

The new APP v4.36 has been released. You could download the new APP via the Google play store/Apple APP Store.

Note: The APP adopts a grayscale release strategy so that the update time will differ in different regions. Simply meaning that it takes some time to arrive in your app store.

Android G drive link: http://bit.ly/3mHqUAG

What’s New:

1. New product adaptation for the Reolink Fisheye camera series.

2. Modified live view window ratio to 1:1.

3. Fixed other known bugs.

Thanks

Updated:
Thank you for the feedback. For the Lumus green line and audio issue of the IOS APP, we will update the new IOS APP to fix them this week.

Hi all, we are doing a quick survey about the ratio change. If you have some point of view to share, you could click here to join, https://community.reolink.com/topic/5371/quick-survey-for-the-app-ui-update.

Hi y’all

Most battery-powered cameras are not durable enough for continuous recording due to power consumption. Therefore, we developed this TrackMix LTE Plus - a 24/7 recording battery camera to meet your needs. TrackMix LTE Plus can record continuously for 24 hours without power or WiFi connection, making it ideal for installations where electricity and network are not readily available but continuous recording is required such as construction sites, farms, ranch, ports, railways, and concerts.

TrackMix LTE Plus is a 4MP dual-lens PTZ battery camera with 6X auto-tracking zoom. It not only has a super long battery life but also has great features, like preset point and auto zoom tracking. So far, no other 4G battery cameras support these features.

What’s more about this beast?
Totally wire-free with a 4G/LTE connection and battery power

• TrackMix LTE Plus is perfect for places without network and power supply, easy and flexible to install.

Non-stop power from the built-in rechargeable battery & Solar Panel Plus

• With the Solar Panel Plus(65W) & high-capacity battery, this camera enjoys a worry-free battery life.

The built-in heater enables the battery to stay charged in extremely cold weather

• When the ambient temperature is below 3°, the built-in heater will start to work to keep the battery charged through the solar panel.
• Please note that the built-in heater also needs to get power from the solar panel to work.

24/7 Recording: not missing any event

• TrackMix LTE Plus supports pre-motion recording when it’s recording.

Dual Lens covering one wide-angle view and one tracking view

• Equipped with 2 lenses, a telephoto lens & a wide-angle lens, TrackMix LTE Plus can meet the needs to see far and wide at the same time.

Link to TracKMix LTE Plus Review: Trackmix Plus Review | Reolink Community

Do you have any interest in this 24/7 recording 4G battery camera? Sharing your opinions of it in the comment area! We are here to listen.

@pierluigi-manetti_446552592531696 We have a plan to implement this feature. Please wait patiently.

Hi, Reolinkers!
 
Together with you, our solar cameras have helped make the world greener and cleaner. And we can do more.

A Huge Thank You For the Green Energy Input:

Our solar-powered cameras utilize the sun's energy, ensuring your homes and businesses are secure while contributing to a greener earth. With your help last year, we sold over 1 million solar battery cameras, reducing 300,000kg of carbon dioxide emissions. 

 
Partner with the Solar Village Project (SVP):

A non-profit organization committed to providing renewable energy solutions to communities with limited access to electricity.
 
We will bring solar-powered learning to two rural schools in India. This will improve the learning environment and reduce carbon emissions by over 3.5 metric tons annually. We aim to empower communities through access to clean, renewable solar energy, demonstrating the power of innovative technology in addressing global environmental challenges.

Know more about the event here：https://bit.ly/3UK9gt2
Special Offers of up to 29% on Solar Battery Powered Cameras:
Official Website：https://bit.ly/3N04cyK
Amazon US: https://amzn.to/43U2w07