Best posts made by Reolink Lorenz

Take the Scene Mode Survey and Help Us Improve!

Hello, Reolinkers!
It is Get to Know Your Customers Day! We have received many suggestions and advice for Scene Mode, and now we want to gather your valuable opinions and make some important improvements.

Link to survey: https://reolink.club/3DlFkvG



This survey takes you no more than 2 minutes. Thank you for helping us!

@gary-d_344027431432324 Thank you for the feedback, Gary. We have not enabled the auto-upgrade for the desktop app now. The only way to upgrade is to download the latest version from our site, https://reolink.com/us/software-and-manual/.

We are planning to allow auto-upgrade in a future version update. Stay tuned for further news!

@mail_490016591929474 Hello Marcus, there is a slight difference in the chips between the hardware ver. IPC_515SD6 and the IPC_515BSD6. However, all of their features and functions are the same.

You may find the firmware for your camera in Download Center, https://reolink.com/download-center/. Click on WiFi Security Cameras, scroll down to find E1 Zoom, and click on Firmware.

Next, click on the down arrow button and choose the second v3.0.0.716 on the list. You will find the latest firmware for your camera with hardware IPC_515BSD6. Hope this helps.

@dimitre-sarnov_385373657403624 Thank you for the feedback. May I know if the UIDs of your 411WS and 410WS cameras start with XCP?

To improve software performance, we have developed a new Client framework since v8.10.4. However, the new framework may also bring connection issues for the XCP devices and the new Client due to hardware incompatibility. For the best security experience for your cameras, we recommend that you keep using Client v8.8.x or below. Hope this helps.

Ready to beef up your home security? Looking for some good security cameras as holiday gifts for family and friends?



Score the best security camera deals & save up to 40% on our Black Friday 2021 sale now!

https://reolink.com/flash-sale/

If you can't decide which camera to buy, leave a comment below and we are here to help!

@bocephus_371391602962608 Hello there, we are very sorry for the inconvenience caused.

Our team has offered you two solutions, one to send you an adapter from another warehouse but it may take 10 to 15 business, the other is to compensate your cost to buy a DC 5V/2A power adapter on your own.

If you prefer to get a free adapter from us, we will send one to you immediately and you may need to wait to get it. Let us know if you need anything.

@ema-vanni_499069141442706 Hello Ema, this feature is working as intended. I have confirmed with development that users cannot set up detection zone for Others on any cameras with smart detection feature. This is because the built-in smart detection algorithm can only locate the position of human, cars, and pets and decide whether to trigger an alert when these objects are in or out the detection zones.

For any other objects, the algorithm can neither make a judgement accroding to their shapes nor determine if an alert shall be issued. That's why users cannot set up a detection zone for "Others". Hope this helps.

A fantastic all-around security camera with 4K images, pan-tilt-zoom, smart detection, two-way audio, and many nice-to-have features.



Take Reolink RLC-823A home now (available in the US only).
https://reolink.com/product/rlc-823a/

Ps. It is coming soon to other countries & regions.

@blakegray2017_448193416921267 Hi there, thank you for the suggestion. We will see if it is possible to sell the stickers as accessories in the future.

If you are in the US, you may take a look at the surveillance sign as well.
https://store.reolink.com/accessories/#surveillance-sign

@waschbaerbauch75_697632209584265 Thank you for the detailed feedback. Our team would like to ask you a favor by installing this beta version with a log generating feature on your PC. With this beta version on your PC, a log file will be generated on your C drive and it would be extra helpful for us to analyze and fix the missing button issue.

If you are willing to help us, please download the beta version with the link below.
https://drive.google.com/file/d/11HVuYXcdfB7IeQIdqbi-qCNXWGzeWxVx/view?usp=sharing

And send the log file to lorenz#reolink.com (replace #with @). Thank you in advance.

PS. Path to find log file C:\User\%username%\AppData\Roaming\reolink\logs\ 

In this post, we will release the latest shipping news of the Reolink Duo dual-lens camera series preorders.

Here is the latest shipping news:

2021/12/14
We sincerely apologize for the delayed delivery of the pre-ordered Reolink Duo. But all the pre-orders of Reolink Duo have been shipped to our global warehouses now!

We're sorry for any inconvenience caused and offer a free 32GB SD card (shipped with the camera) for each delayed order. Thanks a lot for your kind understanding and patience!







2021/11/12
All pre-ordered Reolink Duo PoE cameras are now on their way, by ship or by air, to warehouses around the world!
US: 3500 PoE cams
DE: 1800 PoE cams
UK: 980 PoE cams
AU: 620 PoE cams
CA: 550 PoE cams
HK: 380 PoE cams




We're very sorry that some pre-orders may fail to be delivered before Nov. 30, 2021.

The good news is that all pre-ordered Reolink Duo WiFi cameras have been shipped to our global warehouses now! We will deliver your orders as soon as possible. Sorry again for any inconvenience caused. Thanks a lot for your kind understanding and patience!


2021/10/28
A total of 1002 dual-lens cameras, including 794 PoE and 208 WiFi ones, is now on the way to warehouses in the US, Europe, UK, and other countries by air.
US: 448 PoE cams & 71 WiFi ones
DE: 260 PoE cams & 110 WiFi ones
UK: 42 PoE cams & 7 WiFi ones
HK: 44 PoE cams & 20 WiFi ones




2021/9/30
We've sent out the first batch of Reolink Duo PoE/WiFi cameras by air.
US: 27 WiFi cameras
AU: 99 PoE cameras & 36 WiFi ones
CA: 99 PoE cameras & 36 WiFi ones

@ben-weltevrede_490125244154035 Hi Ben, to avoid quick battery drainage, we have removed the access to our battery cameras, including the Argus 3 Pro, from a web browser. It is best to access the Argus 3 Pro camera via the Reolink mobile app or desktop app.

Also, please do not change the settings when you get the page after typing in the camera's IP address. Or else, it will result in potential damages to the camera. Hope this helps.

@vantuckyk_724136068518042 I am sorry that this is how the app designed to work now.

If a user taps on a new notification within 2 mins, he/she will be directed to the live view. After 2 minutes, users will be directed to the recorded videos as it take 1-2 mins for the camera and app to generate the videos.

However, we are now working on the improvements of the push notification and video playback experience. These improvements will be available within 2 months. Stay tuned for the updates.

@tazzy_423116622815407 There is not very much info we can give now. At the moment, we are still "struggling" with the name and features of the first trail camera (lol).

But it shall be available in late April this year.

@vodkan_410792752525441 Hi there, we would like offer you a customized beta firmware to lock the camera on 3G only. You may contact me via message and I will share more info with you later.

@matt-bruman_695767958503581 Hi Matt, thank you for the feedback. May I know if you are accessing the camera via the default admin account or other admin assigned by the default one?

@snuuuz_491893022724241 Thank you for the suggestion, snuuuz. We are sorry that we may not make this feature on this doorbell.

@myreolink_533265780207845 Thank you for reaching out. You are correct that the RLN8 NVR is limited to 8 channels for recording and by adding another PoE camera, you have fully used all the channels.

And you don't need to connect another PoE camera directly to your NVR. As long as the camera is connected to the same LAN, it will get an IP from your home's subnet. Hope this helps.

@user_723824365998236_723824365998236 Thank you for the suggestion. We will consider and see if we can make this happen with a future update.

@blackwolfsden_718392275996891 It will be back in stock in September.