Best posts made by Reolink Lorenz

@aaron Hi Aaron, thank you for the suggestion. We plan to add thumbnails to push notifications in a future update. Stay tuned!

@maryc_415223955476634 Hi there, the video doorbell is expected to be available in May. Stay tuned!

Dear Reolinkers,
we are excited to announce that our call center is now open to serve you better!

● Phone number: +1 8888951558
● Operating hours: Monday to Friday, 9:00 AM to 6:00 PM EST.
● Support: English Service Only. Toll-free for US&Canada.

At Reolink, we take your satisfaction seriously, and that's why we're actively improving our customer services to ensure you have the best experience possible. So feel free to reach out – we're here to help!

Exciting News: Our latest Reolink App v4.39 is now released.

What's New:

1. Added two-way talk to landscape mode;
2. Added User Feedback section to sidebar menu;
3. Other optimization.

Find updates on Google Play or App Store and take your security to the next level!

Note: The APP adopts a grayscale release strategy so that the update time will differ in different regions.

@user_722475361472675_722475361472675 Hello there, thank you a lot for the detailed suggestions. We will add a distinguishable sound for visitor(actual doorbell) when someone presses the doorbell button in next app verison 4.40. This will help you distinguish the visitor notifications from other movements.

Also, we are working on the improvement of the scene mode, which will be helpful for notification schedule customization. When the improved version is released, we will let you know.

Hey, Reolinkers!

Get ready to witness innovation in action. Here's what's coming:



PoE Camera:
● RLC-843A
This is an IK10 vandal-proof dome camera, upgraded and optimized for RLC-842A. We improved the reflection problem of the camera housing based on your feedback, and added spotlights and two-way audio to it.

WiFi Cameras:
● RLC-843WA
An upgraded WiFi wired version of the RLC-542WA. With higher resolution from 5MP to 8MP and spotlights and two-way talk features.
● RLC-811WA
This is an upgraded version of the RLC-511WA, which looks basically the same as the RLC-511WA, but has been upgraded from 5 MP to 8 MP. It also adds a 5GHz WiFi priority connection strategy for a faster and more stable network connection.

WiFi Kit:
● RLK12-800WB4
As I introduced in yesterday's trial post, it's a 12-channel WiFi 6 NVR system with four 4K Spotlight Cameras.
This WiFi NVR adds wireless technology on the basis of ordinary NVR, so that the WiFi IPC can connect to the NVR wirelessly. It also adopts advanced WiFi 6 technology, which makes the connection more stable and wider connection range.

Battery Cameras:
Discover our new battery solar standalone cameras with multiple resolution options! So we offer you a choice to suit every security need.
● Argus PT Lite
A new addition to the Argus PT series. Perfect for those new to battery-powered security: rich features with a high quality-to-price ratio.
● Argus Eco Pro & Argus Eco Ultra
The two standalone cameras have been upgraded in terms of resolution, with the former increasing from 3MP to 5MP and the latter to 8MP. Newly added features include color night vision and improved water protection.
● Go Ultra
The ultimate evolution of the Go series - finally 4G meets 4K! This 8MP battery solar standalone camera offers sharper details than ever before.

Which new product are you most excited about? Let us know your thoughts and questions about these new products!

Explore the full roadmap and subscribe for updates: https://reolink.club/45G9K7Z

@user_630673173327926_630673173327926 Most of smart non-battery cameras with an A in their names, such as 510A and 823A, support AI detection notifications via CGI commands or ONVIF pull-point. You may upgrade your cameras with the latest firmware here: https://reolink.club/3OdJtYA

Also, we are testing some firmware with webhook support. If you have any cameras with an A in their names, feel free to contact our support and try out the webhook feature.
https://support.reolink.com/hc/en-us/requests/new/

@tenback_266134903410848 Not sure if we can add some holiday ringtone to the doorbell at the moment. But you will be able to record a voice message via the phone app and set up the doorbell to play the voicemail.

@balimelón_362138258030731 Hello there, thank you for the suggestion. The video doorbell that we are going to release will support dual-band WiFi for a more stable network connection.

@ckam_ca_242158725816541 Yep, PoE and ONVIF support are available on the doorbell

@rdunavent_430097646895270 Our doorbell camera supports both PoE and WiFi.

@joseph_1979 Here is the link to download the APK file of Android app.
https://drive.google.com/file/d/1dMFXoNTRIXAX_ErhoxX_ZHg2U_gaX6E1/view?usp=sharing

@jasonmckay-117_247484246499502 We don't have any DVR systems. If you are referring to the NVR systems, we would love to clarify that our NVR systems are not developed with java programming language. We don't apply anything from log4j to the development of our NVR systems.

That is why Fiona said none of our devices, including the cameras and NVR systems, are affected by the lpg4j vulnerabilities. Hope this clarifies.

@chris_pinnington_370159556653236 Hi Chris, we are planning to release a WiFi doorbell, which will work with our NVRs, in the first quarter of next year. If there are any updates, we will definitely let you know. Stay tuned!

@kpb_459314713632931 Yep, there is a doorbell coming soon! And it will come with an indoor chime. Stay tuned!

@birdyhouse_478197318279416 Hello Birdy, we are sorry for the inconvenience caused. We have been testing some of the latest firmware for RLC-410W cameras now and we have not updated the latest ones on our site yet.

You may contact our support team and ask them to send you the latest firmware. Our team will get back to you asap.
https://support.reolink.com/hc/en-us/requests/new

@neil-schulz_334083060215936 Hi Neil, we offer several black camera models. You may click the links below and find the black versions by clicking the Add to Cart button.

Argus Eco, https://reolink.com/product/argus-eco/

RLC-510A, https://reolink.com/product/rlc-510a/

RLC-410W, https://reolink.com/product/rlc-410w/

E1 Pro, https://reolink.com/product/e1-pro/

We are planning to release more black cameras in the future. Let us know which camera model you want to have in black.

@genesis1280_350417447833787 Hello there, we are glad to hear about your interest. The doorbell that we are going to release can be powered up in 3 ways, including DC 24V, AC 8-24V, and PoE. We don't plan to offer one that runs on a battery.

In terms of the launch date, it is expected to be late April or early May. Stay tuned!

@alanvogt_86923749957850 Hello there, thank you for the suggestion. We do plan to add a pre-alarm feature to the smart battery cameras, including the Argus PT 2K, with a future firmware update.

With this feature, you will receive a push notification as long as the camera detects motion. When the new firmware is available, we will let you know.

@dmnts_607020938899517 Thank you for the suggestion and we will see if this feature can be added to our cameras and software in the future.