Best posts made by Reolink Lorenz

@aaron Hi Aaron, thank you for the suggestion. We plan to add thumbnails to push notifications in a future update. Stay tuned!

@maryc_415223955476634 Hi there, the video doorbell is expected to be available in May. Stay tuned!

Dear Reolinkers,
we are excited to announce that our call center is now open to serve you better!

● Phone number: +1 8888951558
● Operating hours: Monday to Friday, 9:00 AM to 6:00 PM EST.
● Support: English Service Only. Toll-free for US&Canada.

At Reolink, we take your satisfaction seriously, and that's why we're actively improving our customer services to ensure you have the best experience possible. So feel free to reach out – we're here to help!

Exciting News: Our latest Reolink App v4.39 is now released.

What's New:

1. Added two-way talk to landscape mode;
2. Added User Feedback section to sidebar menu;
3. Other optimization.

Find updates on Google Play or App Store and take your security to the next level!

Note: The APP adopts a grayscale release strategy so that the update time will differ in different regions.

Hey, Reolinkers!

Get ready to witness innovation in action. Here's what's coming:



PoE Camera:
● RLC-843A
This is an IK10 vandal-proof dome camera, upgraded and optimized for RLC-842A. We improved the reflection problem of the camera housing based on your feedback, and added spotlights and two-way audio to it.

WiFi Cameras:
● RLC-843WA
An upgraded WiFi wired version of the RLC-542WA. With higher resolution from 5MP to 8MP and spotlights and two-way talk features.
● RLC-811WA
This is an upgraded version of the RLC-511WA, which looks basically the same as the RLC-511WA, but has been upgraded from 5 MP to 8 MP. It also adds a 5GHz WiFi priority connection strategy for a faster and more stable network connection.

WiFi Kit:
● RLK12-800WB4
As I introduced in yesterday's trial post, it's a 12-channel WiFi 6 NVR system with four 4K Spotlight Cameras.
This WiFi NVR adds wireless technology on the basis of ordinary NVR, so that the WiFi IPC can connect to the NVR wirelessly. It also adopts advanced WiFi 6 technology, which makes the connection more stable and wider connection range.

Battery Cameras:
Discover our new battery solar standalone cameras with multiple resolution options! So we offer you a choice to suit every security need.
● Argus PT Lite
A new addition to the Argus PT series. Perfect for those new to battery-powered security: rich features with a high quality-to-price ratio.
● Argus Eco Pro & Argus Eco Ultra
The two standalone cameras have been upgraded in terms of resolution, with the former increasing from 3MP to 5MP and the latter to 8MP. Newly added features include color night vision and improved water protection.
● Go Ultra
The ultimate evolution of the Go series - finally 4G meets 4K! This 8MP battery solar standalone camera offers sharper details than ever before.

Which new product are you most excited about? Let us know your thoughts and questions about these new products!

Explore the full roadmap and subscribe for updates: https://reolink.club/45G9K7Z

@ben-weltevrede_490125244154035 Hi Ben, to avoid quick battery drainage, we have removed the access to our battery cameras, including the Argus 3 Pro, from a web browser. It is best to access the Argus 3 Pro camera via the Reolink mobile app or desktop app.

Also, please do not change the settings when you get the page after typing in the camera's IP address. Or else, it will result in potential damages to the camera. Hope this helps.

@user_722475361472675_722475361472675 Hello there, thank you a lot for the detailed suggestions. We will add a distinguishable sound for visitor(actual doorbell) when someone presses the doorbell button in next app verison 4.40. This will help you distinguish the visitor notifications from other movements.

Also, we are working on the improvement of the scene mode, which will be helpful for notification schedule customization. When the improved version is released, we will let you know.

@tenback_266134903410848 Not sure if we can add some holiday ringtone to the doorbell at the moment. But you will be able to record a voice message via the phone app and set up the doorbell to play the voicemail.

@user_630673173327926_630673173327926 Most of smart non-battery cameras with an A in their names, such as 510A and 823A, support AI detection notifications via CGI commands or ONVIF pull-point. You may upgrade your cameras with the latest firmware here: https://reolink.club/3OdJtYA

Also, we are testing some firmware with webhook support. If you have any cameras with an A in their names, feel free to contact our support and try out the webhook feature.
https://support.reolink.com/hc/en-us/requests/new/

@balimelón_362138258030731 Hello there, thank you for the suggestion. The video doorbell that we are going to release will support dual-band WiFi for a more stable network connection.

@ckam_ca_242158725816541 Yep, PoE and ONVIF support are available on the doorbell

@rdunavent_430097646895270 Our doorbell camera supports both PoE and WiFi.

@joseph_1979 Here is the link to download the APK file of Android app.
https://drive.google.com/file/d/1dMFXoNTRIXAX_ErhoxX_ZHg2U_gaX6E1/view?usp=sharing

Any fan of the discontinued vandal-proof cameras here? Ready to hear some thrilling news?

We are going to release an upgraded version of the old RLC-422W camera. The new camera is called Reolink RLC-542WA with 5MP resolution, smart person/vehicle detection, and audio recording.



Does anyone here have owned RLC-422W before? Do you want to test the new RLC-542WA?

Click the link below and apply now!
https://reolink.com/reolink-trial/

Ps. You may watch the unboxing video of the RLC-542WA camera on our official YouTube channel.

@jasonmckay-117_247484246499502 We don't have any DVR systems. If you are referring to the NVR systems, we would love to clarify that our NVR systems are not developed with java programming language. We don't apply anything from log4j to the development of our NVR systems.

That is why Fiona said none of our devices, including the cameras and NVR systems, are affected by the lpg4j vulnerabilities. Hope this clarifies.

@kpb_459314713632931 Yep, there is a doorbell coming soon! And it will come with an indoor chime. Stay tuned!

Hello @tbcsignup_467191114207442, as @Crimp-On_62210811129 says, the settings are kept on the cameras themselves. You can just install the Reolink Client on the new computer and add all the cameras to the app. Hope this helps.

@birdyhouse_478197318279416 Hello Birdy, we are sorry for the inconvenience caused. We have been testing some of the latest firmware for RLC-410W cameras now and we have not updated the latest ones on our site yet.

You may contact our support team and ask them to send you the latest firmware. Our team will get back to you asap.
https://support.reolink.com/hc/en-us/requests/new

@genesis1280_350417447833787 Hello there, we are glad to hear about your interest. The doorbell that we are going to release can be powered up in 3 ways, including DC 24V, AC 8-24V, and PoE. We don't plan to offer one that runs on a battery.

In terms of the launch date, it is expected to be late April or early May. Stay tuned!

@starfish21_37513982370005 Hi there, you may put your mouse on the camera on the live view screen and click on the right-click to switch between clear, standard, and fluent. Hope this helps.