Posts made by Reolink Lorenz

@robert_727995756802212 Hello Robert, those 4 ports are for network cable connection and this NVR supports up to 12 cameras via WiFi connection. Hope this helps.

@matthew_635366143033465 Hello Matthew, please kindly contact support team and ask the team to send you a firmware with webhook support. Firmware is for cameras with smart detection only.
https://support.reolink.com/requests/

@matthew-willey_71877025214 Matthew, we offer legacy plans for users who have subscribed to Reolink Cloud before April, 2023. If you have any questions on cloud subscription, feel free to contact our support and our team will reply asap.
https://support.reolink.com/requests/

@s-stoessler_71959255531 Happy to hear about your interest in the Go Ultra camera. It works with a 6W solar panel, which gets the camera enough power to work for a whole day with only 1-hour charging, and features a 7800mAh battery for longer battery life.

And we have improved the waterproof design on this camera to avoid condensation issue.

@user_657668497326169_657668497326169 Thank you for the suggestion and this would be a nice addtion to Reolink's dome lineup. I will forward this to the team.

@Denis_403776597323975 Thank you for the feedback, Denis. You may submit a request here, https://support.reolink.com/hc/en-us/requests/new/, and our team will get back to you very soon.

@scallus13_695699536990316 Check if you have logged in to the APP with your Reolink account. Here is how to log in: https://support.reolink.com/hc/en-us/articles/16240477519001-How-to-Log-in-to-Log-out-Reolink-Account-via-Reolink-App/

@user_612890927030348_612890927030348 Please kindly submit a request here, https://support.reolink.com/hc/en-us/requests/new/, and our team will get back to you very soon.

@keoni_704774566166725 We are testing the fixed version now and it would be released in September.

@ibrahim You can upgrade firmware remotely via Reolink Client. Here is a detailed guide for your reference: https://support.reolink.com/hc/en-us/articles/900004550323/

Hey, Reolinkers!

Get ready to witness innovation in action. Here's what's coming:



PoE Camera:
● RLC-843A
This is an IK10 vandal-proof dome camera, upgraded and optimized for RLC-842A. We improved the reflection problem of the camera housing based on your feedback, and added spotlights and two-way audio to it.

WiFi Cameras:
● RLC-843WA
An upgraded WiFi wired version of the RLC-542WA. With higher resolution from 5MP to 8MP and spotlights and two-way talk features.
● RLC-811WA
This is an upgraded version of the RLC-511WA, which looks basically the same as the RLC-511WA, but has been upgraded from 5 MP to 8 MP. It also adds a 5GHz WiFi priority connection strategy for a faster and more stable network connection.

WiFi Kit:
● RLK12-800WB4
As I introduced in yesterday's trial post, it's a 12-channel WiFi 6 NVR system with four 4K Spotlight Cameras.
This WiFi NVR adds wireless technology on the basis of ordinary NVR, so that the WiFi IPC can connect to the NVR wirelessly. It also adopts advanced WiFi 6 technology, which makes the connection more stable and wider connection range.

Battery Cameras:
Discover our new battery solar standalone cameras with multiple resolution options! So we offer you a choice to suit every security need.
● Argus PT Lite
A new addition to the Argus PT series. Perfect for those new to battery-powered security: rich features with a high quality-to-price ratio.
● Argus Eco Pro & Argus Eco Ultra
The two standalone cameras have been upgraded in terms of resolution, with the former increasing from 3MP to 5MP and the latter to 8MP. Newly added features include color night vision and improved water protection.
● Go Ultra
The ultimate evolution of the Go series - finally 4G meets 4K! This 8MP battery solar standalone camera offers sharper details than ever before.

Which new product are you most excited about? Let us know your thoughts and questions about these new products!

Explore the full roadmap and subscribe for updates: https://reolink.club/45G9K7Z

@ibrahim Here is a guide on upgrade firmware via NVR N7MB01. Hope this helps.
https://support.reolink.com/hc/en-us/articles/900003659286/

@riprengineer Thank you for the feedback. We may need further information on this issue to get it fixed. Please submit a request with the link below and our team will get back to you asap.
https://support.reolink.com/hc/en-us/requests/new/

@Little-Monster_644510611595372 Reolink account password is different from that for your cameras. If you have forgotten the password to log into your camera, follow this guide to reset the camera and password.
https://support.reolink.com/hc/en-us/articles/360014965574-What-should-I-Do-if-I-Forgot-the-Password-to-Log-in-the-Cameras-NVRs/

@ibrahim Thanks for the info. It would be better that you contact support directly to take a further check on your NVR. Submit a request and our team would reply very soon.
https://support.reolink.com/hc/en-us/requests/new/

@joseph_1979 Specs are not ready for public release now. When it is published on our website, we will let you know.

Hey Reolinkers!

We're thrilled to announce the trial opportunity for the RLK12-800WB4. This is the first time we've offered a free trial of a security kit! 


Trial Requirement: Must own a WiFi 6 router
Apply now: https://reolink.club/45wg8Pz

This system includes:

● One RLN12W
Reolink's first WiFi 6 NVR, featuring 12 channels for faster, more stable wireless connection. Say goodbye to cable clutter and hello to seamless protection! 


● Four B800W
4K/8MP integrated spotlight cameras, support smart detectioncolor and color night vision.

Leave comments if you have any quesions about this new product.

@issom Thank you for the feedback. You may write to support#reolink.com (replace # with @) by email. Our team will reply very soon.

@das-dos_208145718501556 Hello there, you can switch resolution via API command listed below. Note that with camera resolution changed, the camera will restart and work again after restart.

[{
    "cmd": "SetEnc",
    "action": 0,
    "param": {
        "Enc": {
            "audio": 0,
            "channel": 0,
            "mainStream": {
                "size": "2560*1920"
            },
            "subStream": {
                "size": "640*480"
            }
        }
    }
}]

@user_726996403175662_726996403175662 Hello there, Reolink cloud now supports limited camera models. You may submit a request with the link below and specify your camera models. Our team will reply very soon.
https://support.reolink.com/hc/en-us/requests/new/