E1 Outdoor - IPC_523SD8 - Guard Point-Issue

[Marcus]

Hello,

my E1 Outdoor looses several times its Guard Point after tracking a person or pet. So i have to adjust the GP afterwards.
Firmware is 3.1.0.804_22012406

What can i do to fix this?

Greets, Marcus

[Reolink Fiona]

@marcus @mbzt_424281994174717
For the guard point issue, our tech will help you with the further check. Please submit a request here, Submit a request – Reolink Support.

[Marcus]

@reolink-fiona Done

[purplus1_52878560643]

@reolink-fiona why does the customer have to deal with a no contact by phone to call tech support? Tech Support should put the procedure here on the site. How hard is that to do?

[raziackzing_301438517170383]

Mine also same.. sigh

Hello,

my E1 Outdoor looses several times its Guard Point after tracking a person or pet. So i have to adjust the GP afterwards.
Firmware is 3.1.0.804_22012406

What can i do to fix this?

Greets, Marcus

[joseph chircop_497308027822318]

@raziackzing_301438517170383 Get in contact with sipport and tell them to provide the most recent firmware v.3.1.0.956_22041506. It should work without any issue. There will contact you within a day or two. I got the E1 outdoor for two months now and so far the only issue I encountered was two instances where there was nobody in the view and camera detected a person. Will send video to support in clear mode to check it out. I can solve it by adding a 1 second delay or define the object size.

[Edwin_514841036439802]

Mine also same.. sigh

Hello,

my E1 Outdoor looses several times its Guard Point after tracking a person or pet. So i have to adjust the GP afterwards.
Firmware is 3.1.0.804_22012406

What can i do to fix this?

Greets, Marcus

Me too, same problem on v3.1.0.956_22041506 .

[Edwin_514841036439802]

@marcus Apparently there is nothing you can do about this. I contacted support and they said they can't fix it ?! For me that s like a def. no-no. I will send the camera back to Amazon as it's not even 2 months old. I have 6 reolink camera's and maybe this is a sign to send em all back ? Switch brands ? Pity, reolink looked promising....

Regards
Ed

[mbzt_424281994174717]

Bonjour,
Mon firmware est 3.1.0.804_22012406
Même probléme, malgré plusieurs réglage du point de garde, .?

[mbzt_424281994174717]

Bonjour @Reolink-Fiona

Requête faite.

[mathieu_526501045481697]

same problem with my e1, still running v3.0.0.400_210625. How can I upgrade it to the latest firmware ?

[Reolink Fiona]

@mathieu_526501045481697 Please try to contact our support team and we will help check if there is the latest firmware for the hardware version of your E1 camera. Submit a request – Reolink Support