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Hello,my E1 Outdoor looses several times its Guard Point after tracking a person or pet. So i have to adjust the GP afterwards.Firmware is 22.214.171.1244_22012406What can i do to fix this?Greets, Marcus
@marcus @mbzt_424281994174717 For the guard point issue, our tech will help you with the further check. Please submit a request here, Submit a request – Reolink Support.
@reolink-fiona why does the customer have to deal with a no contact by phone to call tech support? Tech Support should put the procedure here on the site. How hard is that to do?
Mine also same.. sighHello,my E1 Outdoor looses several times its Guard Point after tracking a person or pet. So i have to adjust the GP afterwards.Firmware is 126.96.36.1994_22012406What can i do to fix this?Greets, Marcus
@raziackzing_301438517170383 Get in contact with sipport and tell them to provide the most recent firmware v.188.8.131.526_22041506. It should work without any issue. There will contact you within a day or two. I got the E1 outdoor for two months now and so far the only issue I encountered was two instances where there was nobody in the view and camera detected a person. Will send video to support in clear mode to check it out. I can solve it by adding a 1 second delay or define the object size.
Me too, same problem on v184.108.40.2066_22041506 .
@marcus Apparently there is nothing you can do about this. I contacted support and they said they can't fix it ?! For me that s like a def. no-no. I will send the camera back to Amazon as it's not even 2 months old. I have 6 reolink camera's and maybe this is a sign to send em all back ? Switch brands ? Pity, reolink looked promising.... RegardsEd
Bonjour,Mon firmware est 220.127.116.114_22012406Même probléme, malgré plusieurs réglage du point de garde, .?
Bonjour @Reolink-Fiona Requête faite.
same problem with my e1, still running v18.104.22.1680_210625. How can I upgrade it to the latest firmware ?
@mathieu_526501045481697 Please try to contact our support team and we will help check if there is the latest firmware for the hardware version of your E1 camera. Submit a request – Reolink Support
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