ReoLink 8.10.3 no PTZ Controls

[RailFan Arizona_485965826351268]

Just got this update this evening, and PTZ controls are missing for RLC-823A, however, they show for the Reolink TrackMix Only..

[RailFan Arizona_485965826351268]

Checked this morning. On one RLC-823A all the functions are there.. On another RLC-823A since this update, missing some of the functions.. Same Firmware and Hardware... This makes no sense!

[RailFan Arizona_485965826351268]

So I removed the PTZ camera and re-added it and then all functions are back. Seems to me the client did not detect the correct camera model when first loaded. So deleting and re-adding the device seem to fix the controls.

[big_ted]

@railfan-arizona_485965826351268
check as well if the old client is also still installed. I has both new and old client still installed so had to manually remove old

[RailFan Arizona_485965826351268]

@big_ted

I installed the old 8.8.5 client, and all my cameras on remote sites are still missing, but still show up on the latest update without the PTZ controls.

[jerry_538221416280211]

Yes, there is an issue going from 8.8.5 to 8.10.3 with missing Talk - Clip - PTZ in the Windows Client. And, it could be related to different camera models. I'm using a RLC-523wa and E1 Outdoor camera(s).

But, it could also be a security issue between an Admin and User configuration and the way the security level is currently using the camera. No idea why the client app works one time and the next it does not. Sometimes a computer reboot seems to resolve the issue the first time using the app, but afterwards it fails again.

It's definitely a hit and miss software issue.

[user_635937945481313_635937945481313]

@jerry_538221416280211
Yes I am seeing the same issue with same camera in Windows Client however the Android App works fine? Reolink Support has not responded to any of my inquiries, very disappointing. All my other reolink cameras works fine.

[user_635937945481313_635937945481313]

@user_635937945481313_635937945481313

This solved the problem, per Support. Drag the camera out of the Liveview window and drag its device name back to Liveview again

[RailFan Arizona_485965826351268]

FYI: 8.10.4 has the same issue as 8.10.3.

[joseph_1979]

@railfan-arizona_485965826351268 In the TrackMix the Zoom icon is no longer being avialable in the dualview screen. One has to go to single view to use the zoom function. Senior Support notified.

[RailFan Arizona_485965826351268]

@railfan-arizona_485965826351268 In the TrackMix the Zoom icon is no longer being avialable in the dualview screen. One has to go to single view to use the zoom function. Senior Support notified.

The issue is... RLC823a DO NOT SHOW the PTZ or Talk Controls where the TrackMix does! ReoLink really screwed up this time.

[Ilpo_330790171304133]

Control buttons are invisible. You can use them if you can locate them.
Forexaple I have PTZ under the minute digit.

[rnr1995_374821876998367]

FYI: 8.10.4 has the same issue as 8.10.3.
had to uninstall and go back to 8.7.1
What a PITA!

[Pratah_629754191183937]

Same issue - upgraded the client and the PTZ controls disappeared. Do ReoLink plan a fix to the problem?

[yzjeff_445932803580135]

They are stupid guys, the more they go the more they regress
In add they insist at each time to we make the updates.