ReoLink 8.10.3 no PTZ Controls

[RailFan Arizona_485965826351268]

Just got this update this evening, and PTZ controls are missing for RLC-823A, however, they show for the Reolink TrackMix Only..

[RailFan Arizona_485965826351268]

Checked this morning. On one RLC-823A all the functions are there.. On another RLC-823A since this update, missing some of the functions.. Same Firmware and Hardware... This makes no sense!

[RailFan Arizona_485965826351268]

So I removed the PTZ camera and re-added it and then all functions are back. Seems to me the client did not detect the correct camera model when first loaded. So deleting and re-adding the device seem to fix the controls.

[big_ted]

@railfan-arizona_485965826351268
check as well if the old client is also still installed. I has both new and old client still installed so had to manually remove old

[RailFan Arizona_485965826351268]

@big_ted

I installed the old 8.8.5 client, and all my cameras on remote sites are still missing, but still show up on the latest update without the PTZ controls.

[jerry_538221416280211]

Yes, there is an issue going from 8.8.5 to 8.10.3 with missing Talk - Clip - PTZ in the Windows Client. And, it could be related to different camera models. I'm using a RLC-523wa and E1 Outdoor camera(s).

But, it could also be a security issue between an Admin and User configuration and the way the security level is currently using the camera. No idea why the client app works one time and the next it does not. Sometimes a computer reboot seems to resolve the issue the first time using the app, but afterwards it fails again.

It's definitely a hit and miss software issue.

[user_635937945481313_635937945481313]

@jerry_538221416280211
Yes I am seeing the same issue with same camera in Windows Client however the Android App works fine? Reolink Support has not responded to any of my inquiries, very disappointing. All my other reolink cameras works fine.

[user_635937945481313_635937945481313]

@user_635937945481313_635937945481313

This solved the problem, per Support. Drag the camera out of the Liveview window and drag its device name back to Liveview again

[RailFan Arizona_485965826351268]

FYI: 8.10.4 has the same issue as 8.10.3.

[joseph_1979]

@railfan-arizona_485965826351268 In the TrackMix the Zoom icon is no longer being avialable in the dualview screen. One has to go to single view to use the zoom function. Senior Support notified.

[RailFan Arizona_485965826351268]

@railfan-arizona_485965826351268 In the TrackMix the Zoom icon is no longer being avialable in the dualview screen. One has to go to single view to use the zoom function. Senior Support notified.

The issue is... RLC823a DO NOT SHOW the PTZ or Talk Controls where the TrackMix does! ReoLink really screwed up this time.

[Ilpo_330790171304133]

Control buttons are invisible. You can use them if you can locate them.
Forexaple I have PTZ under the minute digit.

[user_700385334124771_700385334124771]

@ilpo_330790171304133
Thanks for the tip, hovering over and clicking randomly in the bottom third of the camera display brings up the ptz, talk and timelapse options. As you say there are there but they are invisible

[rnr1995_374821876998367]

FYI: 8.10.4 has the same issue as 8.10.3.
had to uninstall and go back to 8.7.1
What a PITA!

[Pratah_629754191183937]

Same issue - upgraded the client and the PTZ controls disappeared. Do ReoLink plan a fix to the problem?

[yzjeff_445932803580135]

They are stupid guys, the more they go the more they regress
In add they insist at each time to we make the updates.    

[nic willcocks_674386319167653]

I have the same problem with the latest update : tried everything suggested but still no joy. Any further advice ? perhaps something from Reolink who have caused this!!!

[joseph_1979]

@nic-willcocks_67438631916765 This has been fixed in v8.11 which shall shortly be made available to the general public. Controls in the new version have been moved to a tool bar beneath the view window and the calendar issue fixed too.

[neil2_59045766649]

@joseph_1979 , regrettably just installed 8.11 and no sign anywhere of the PTZ controls

[RailFan Arizona_485965826351268]

@joseph_1979 - Installed DirectX12 from MS as per Support.. (Can't believe ReoLink went this route to use DirectX12 that is from June2010!). Then Installed v8.11 and guess what, still the problems exists. Replied to Support and guess what, they went silent and not heard a word from them. I am really starting to feel ReoLink took the wrong route in their updates..

[joseph_1979]

@railfan-arizona_485965826351268 You need DirectX9 not 12. 12 comes with Windows installation.

[nic willcocks_674386319167653]

@joseph_1979 Have installed the promised update as per your above and nothing has changed - Please advise what is going on and when it will be fixed a real pain - may have to look elsewhere for my next batch of cameras. Controls are no where to be seen and calendar issue in playback remains.

[joseph_1979]

@nic-willcocks_674386319167653 Kindly report this to Reolink support.

[Reolink Lorenz]

@nic-willcocks_674386319167653 @RailFan-Arizona_485965826351268 Thank you for the feedback. We may need more info to locate the issue. Please confirm if you are using RLC-823A and RLC-523WA cameras. Also, it would be great if you can post a screenshot of the v8.11 that shows the PTZ control is not shown. Thank you.

[Reolink Lorenz]

@RailFan-Arizona_485965826351268 @nic-willcocks_674386319167653 @Pratah_629754191183937 @rnr1995_374821876998367 @Ilpo_330790171304133 @user_700385334124771_700385334124771 @jerry_538221416280211 Hi Reolinkers, we have released a 8.12 beta version that fixes the missing buttons on live view page. You may donwload the beta versions and let me know your feedback. Thank you.

https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.12.0-nui.exe

[waschbaerbauch75_697632209584265]

Installed the actual version (v8.12.1) on a cleaned up windows client and after the first start all PTZ cameras were shown with PTZ symbol and function.
I closed the Reolink client and reopend it, now all PTZ symbols/functions are gone on the windows client.

As you can see, it doesn't matter if there is a camera without PTZ included. Also the microphone option is not available anymore.

The screenshot on the bottom shows the first start after the installation and entering the user/pass - the screenshot on the top shows the same client just closed and reopend.

[Reolink Lorenz]

@waschbaerbauch75_697632209584265 Thank you for the detailed feedback. Our team would like to ask you a favor by installing this beta version with a log generating feature on your PC. With this beta version on your PC, a log file will be generated on your C drive and it would be extra helpful for us to analyze and fix the missing button issue.

If you are willing to help us, please download the beta version with the link below.
https://drive.google.com/file/d/11HVuYXcdfB7IeQIdqbi-qCNXWGzeWxVx/view?usp=sharing

And send the log file to lorenz#reolink.com (replace #with @). Thank you in advance.

PS. Path to find log file C:\User\%username%\AppData\Roaming\reolink\logs\ 

[waschbaerbauch75_697632209584265]

@reolink-lorenz
You've got mail

[tomsmith_516693093752963]

What I did to get back the PTZ options or control panel was I updated the cam to the current firmware. Then I did a factory reset to the cam and then added it back in the app. Now it's back. This worked for model number RLC-423