Ring, Ring! Reolink App v4.43 is Here – Answer Calls from Your Doorbell!

[ReolinkShayla]

Hi all,
Reolink App v4.43 is here! Exciting features like Calling via Doorbell Ring and Motion Track are included!
Download now on Google Play or the Apple Store, or click the link: https://reolink.club/APP443-COM
Note: The APP adopts a grayscale release strategy so that the update time will differ in different regions. Simply meaning that it takes some time to arrive in your app store.
See What's New:

• Calling via Doorbell ring supported

A much-requested feature brought to life! Receive calls on your phone when someone rings your doorbell!
*Firmware update required

• Settings for customizing notification ringtones added

Customize notification ringtones for each device. Doorbells can now set Alarm ringtones and Visitor ringtones separately.
*Firmware update required

• Playback progress bar optimized

Easily identify triggered event types on the playback progress bar. Added white dots for quick navigation by clicking.

• Motion Track feature added

As teased in our CES 16MP post, this new feature will be introduced in more detail soon. Stay tuned!

• Position Mask function available on certain models

Beta feature alert! Privacy masks now support synchronized movement with the image, covering the masked area even if it pans & tilts to other places. Up to 4 position masks are supported on certain models.

• App loading animation updated

Reduced app memory usage with a revamped loading animation.

• Bugs fixed and user experience improved

All ears to your feedback!

[joseph_1979]

@reolinkshayla Wonderful. When shall we get the doorbell firmware update pls?

[big_ted]

@reolinkshayla
Do you know which firmware version is required?
Im currently running V3.0.0.2555_23080702 which i dont know is officially released yet?

[user_746623229407444_746623229407444]

Firmware update required

But no Firmware in the Download Centre lol

[KS]

@user_746623229407444_746623229407444

lol, it's the typical Cart before the Horse with Reolink.

[user_746623229407444_746623229407444]

This is ridiculous they release the app 4.4.3 and give us new Exciting features for the doorbell and tell us *Firmware update required* but don't release Firmware update this is madness

[user_746623229407444_746623229407444]

Redit
Reolink Admin

Hi, the new doorbell firmware will be released in February. Stay tuned.

[user_792781723140271_792781723140271]

@user_746623229407444_746623229407444

Hello, any news regarding "answering calls from the doorbell" ?
I just purchased the 5MP WIFI doorbell. I have the latest versions of the app and firmware. I can't find this feature.

[joseph_1979]

@user_792781723140271_792781723140271 fw still not yet released. We are all waiting for this to check out.

[user_783048988528819_783048988528819]

I have 4.43 version, and in my configuration I don't have this options and app says that I have the last firmware version. Please don't tell you have something done when you don't.

[joseph_1979]

@user_783048988528819_783048988528819 You need to wat for the new firmware for the doorbell and thereafter these features will appear on the application. It is expected that Reolink shall release this firmware in Feb.

[user_783048988528819_783048988528819]

@joseph_1979 They should have announced it in February then

[user_750021959827684_750021959827684]

Is there any update on the new firmware release date?

[joseph_1979]

@user_750021959827684_750021959827684 Not yet. Everyone is looking forward for this new firmware to test out.

[hdn]

I got the updated Reolink app v4.43 (Android) in Norway. The new call-feature only works while the app is opening, when I leave the app I get only push notification!!!

[user_711725607157890_711725607157890]

@hinhnguyen_790044693926118 whats your FW Version? you might not yet have the new fw yet that we all have been waiting for.

question for others. have anyone received the new fw yet? if so please tell us all.

[hdn]

@hinhnguyen_790044693926118 whats your FW Version? you might not yet have the new fw yet that we all have been waiting for.

question for others. have anyone received the new fw yet? if so please tell us all.

I got contact with Reolink support about the FTP bug on my doorbell, they sent me a new firmware which fixed the bug.
I believe the firmware I got is built on the one which included the new call feature and not yet released.

[Artech]

@hdn whats version number?

[joseph_1979]

@hdn What is the firmware of your doorbell?

[hdn]

@joseph_1979

[user_786505636962502_786505636962502]

@hdn Mine is doing the same thing, the update is pretty much useless it just adds another step to answer a call and you aren't even able to screen the call before answering. It would be nice if you could see who is at your door before answering the call instead of just seeing a picture saying someone rang your doorbell

[user_803260535316688_803260535316688]

@hdn Hi I am finding the same thing. I have a Samsung S22 Android phone (latest Reolink app) and the Doorbell POE with the new firmware. The new calling screen opens if the Reolink app is open. If it is closed / in background, you get a normal visitor notification, which when pressed loads the new calling screen and then takes you into the app. Support have confirmed this is working as per their design! I have fed back that this is a really disappointing user experience because you end up with one extra click than needed and the associated time delay to load the doorbell interaction. You need as quick a response as possible because someone is at your doorstep. They need to take note of most of the other doorbells on the market that have a slicker design than this when the doorbell is pressed. In my opinion they should back this current design out and go back to the drawing board and get some user feedback before launching it again. As it stands this is clunky and I’m getting grumbles at home over it.

[joseph_1979]

@user_803260535316688_803260535316688 I have already emailed support and explained how it should work. It should be based on VOIP or XMPP similar to what has been implemented by their competitors.

[user_795426818576639_795426818576639]

This post is deleted!

[ruben.vanlommel_60754004429]

I have updated the Reolink App & Doorbell Wifi version to the latest firmware.
But I am unable to get the videocall option to work.
Also the new Push notification settings in the Reolink App are not saved after enabling them.

Anyone else having more luck?

[joseph_1979]

@ruben-vanlommel_60754004429 I suggest you to email support on support @ reolink . com (delete spaces).

[jb1981_520130055971020]

@ruben-vanlommel_60754004429, there is a new firmware version available (29 feb). You can download it and update manually. Or wait until it becomes available for the automatic upgrade.

[Reuven Goldenberg_36887769641]

I don't see "push notification" option in App 4.43. How do you get it enabled?

[joseph_1979]

@reuven-goldenberg_36887769641 It's under camera menu. What you showed is the application menu.

[Reuven Goldenberg_36887769641]

@joseph_1979 Ok, turned on but getting zero notifications. I had no problem with notification before this update...

[Foxy]

Today I changed from WiFi to Ethernet after a full reset, and coincidentally or not, the doorbell notification setting saves.
I can't tell whether it works or not though, because connecting via a switch has almost completely killed connectivity!

[Foxy]

Could someone possibly post a link to the previous version of the firmware? I want to see if it is the new one that's causing my issues and as it's a new doorbell I don't have any earlier pak files.
Thanks!

[joseph_1979]

You need to email support on support @ reolink . com (delete spaces). There was an unofficial site archiving firmware of all Reolink cameras but has been removed. So the only way is to get it from support.

[Foxy]

@joseph_1979
Thanks... Yes, I realise that's the 'proper' way, and tried asking via support chat, but they suggest it will be 24hrs before replying.
Seems a bit dumb that they don't include the last prior version on the download links.... rolling back is a very frequent requirement, and Reolink don't seem any better than average at doing adequate pre-release testing.
At the moment I'm on the 11th email exchange with Support (starting 7th March) to try and establish why the doorbell camera won't communicate over ethernet with the router if there is a switch inbetween.

[user_796214355144835_796214355144835]

thank you for sharing...

[hugodesousa_313201020547216]

updated to last version available in iOS App Store, and I don't get the Doorbell Notification under Push Notification.I'm currently at v4.45.1

Screenshot ahead: